I've had excellent experiences with FedEx everywhere I've lived before--but this particular facility is a joke, and the absolute worst delivery service of all time. I got monthly "URGENT" rush shipments of extremely expensive, refrigerated, time-sensitive medication every month for three years. Out of 40 deliveries, FedEx NEVER ONCE delivered it on time. They lied repeatedly, claiming that delivery attempts were made--easy to prove, since my video intercom recorded every single person who buzzed my apartment. When they did deliver it, often 8+ hours late and sometimes the next day, they ignored the instructions written in black Sharpie in huge letters on every side of the package--to deliver it to my door. Instead, they often woudn't even ring my apartment, but would use a code or buzz someone else to get in--then leave the medication, which costs about $40k, sitting in the lobby. I have never experienced such rank incompetence, dishonesty, and rudeness from a company in my life. Finally, I convinced the pharmacy to use UPS--every shipment was on-time and delivered to my door by a friendly, English-speaking employee. Happily I no longer need the medication shipped, but... To anyone living in the delivery area served by these jokers: DO NOT USE FEDEX for deliveries under any circumstance, especially if you need something delivered undamaged, as instructed, and on-time. I do not understand why, in a competitive industry, FedEx cannot manage to run this major NYC hub well. They need to clean the slate: fire everyone responsible for any aspect of this abomination, and start fresh with some competent, polite, and honest employees. read more

If you are not picking up your package, try not to use this location for regular shipping or drop offs. I went to this location to drop off a package and had to wait at least half an hour before i gave up. The person at the front of the line had been waiting for one and a half hour to pick up their package. I went to the fedex store in forest hills instead. read more

How mysterious that one part of my package was delivered yet the other portion (which was packaged separately but marked as delivered on the same date) was missing? Looks like I'm not the only customer who has gotten their packages stolen. That, or the delivery people are too lazy to ring my bell and just leave the package outside of the building for it to get stolen! Fedex is NEVER any help when I complain and instead its the sender that needs to fix the issue when it's not even their fault. I live in a small building and have never had issues with neighbors stealing anything; in fact, there have been a few instances where they brought it to my door to let me know that the delivery person placed the package it in front of the wrong apartment. read more

Very toxic and uncomfortable experience today, "Morrison" the manager, was completely rude, unprofessional and bullied her associate right in front of me. When I arrived she was already screaming at a customer, the negative/loud energy from that encounter was definitely directed towards me immediately. After checking my ID and grabbing my package from the back, she asked for another form of id and two sets of bills. She wouldn't explain why what I had wasn't good enough and cut me off every chance she could. "Morrison" even told me that the initial driver handling the package deemed my address as faulty, so no attempt to deliver tag was left behind. All she said was that the driver might have went on vacation during my route.....HUH??WHAT DOES THAT HAVE TO DO WITH ME?? She refused to answer any question I had for her after and cut me off and disappeared to the back because she didn't want to help anymore. I stood there for 5 minutes waiting for her to come back and no one came back until I acted like I was leaving and then came back in (clearly she was watching me on camera and waited for me to leave). Immediately, another worker came out and asked to help. Out of nowhere "Morrison" starts yelling to the clerk helping me what they want for lunch (RUDE). Then came out and started writing her name and number to call to complain. She stood over the sweet associate trying to hear me out and glared at her saying extremely passive things to cut the interaction. In all, please get more professional staff t The location is already difficult to get to. read more

FedEx Ship Center - "MORRISON" the FedEx Manger, she's currently bullying one of her associates into not helping me any further than what she did - Shipping Centers Near Me - Maspeth, New York

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They kept saying they attempted to drop my package off. Which needs a signature. But me and my girlfriend have been home all day. Multiple days. And no delivery. They delivered the package that didn't need a signature. But made no attempt to knock or buzz to let us know they are here. Also called the place and the girl had no clue what was even happening. read more

So this Fedex driver decided he wants to stop in the middle of the cross walk in front of a school,when he already knew that the light was red. And he still tried to go, these is a very busy intersection with school in the corner, I think these delivery truck driver should be retrained again especially when they are in front of the school where theres a lot of student read more

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I am a current driver for fedex. I will try to help some people understand why some drivers do what they do. If you live in a small 2 family house with a basement, I'm going to scan your package and deliver to your basement steps (hidden location) without climbing the stoop to ring your bell. Saves us time and energy. If your small house has no basement, side door, back porch, etc, I will ring all bells and there's a 50/50 chance I'll leave it right on the stoop where anyone can see it or I'll leave a notice. This depends highly on the neighborhood I'm delivering too. Ghetto neighborhoods automatically get a notice from me if no answer. If you live in an apartment building, I'm going to ring all bells including your's to gain access. I will not deliver to your door even if there's an elevator unless it requires signature, special instructions are shown on scanner or if the package is heavy. Will only deliver to the mailbox area if it's a safe building( surveillance cameras). Again, this saves us time and energy. Unfortunately, there is not enough time in the day to deliver to everyone's Apt door. We would never finish the route. It is also completely unacceptable how some drivers will fake attempt deliveries to shorten their day. However, Starting now, those fake attempts will require signatures the very next day so this should help with preventing these drivers from doing that. read more

They wouldn't accept my ID nor would they cooperate when my employer called and told them that I am authorized to pick up the package. They sent it put for deliver in spite of me being authorized and being in front of them. The woman didn't like me schooling her at her own job, when I let her know my employer would call to authorize me. I've done this before my family works at fedex for decades and they still want to be difficult. They both gave every person who walked in an attitude. So rude, disrespectful and definitely do not value their jobs. Idk how they got hired read more

After several weeks of trying to resolve an on going delivery issue, dozens of calls that go unanswered and a customer service department that doesn't seem to know what to do, I am at my wits end with this FedEx hub. No one wants to help, Facility Managers don't return calls and no one seems to have a clear answer on how to bypass or remedy a delivery issue. The driver is negligent and flippant about his route and continuously is more concerned with his route than customer satisfaction or customer care. read more

The worst shipping company I have ever seen in my life. I ordered an iPhone 7, and I had to arrive by Friday Sep16. I waited all the day, but no body show up. Finally I checked the tracking number. It showing that my address is incorrect and driver was unable to deliver the package. While I went to the history and check the address. It was 100% correct. Beside this. I have a business account and almost every day Fedex driver coming to drop some thing. They know my company name and address. While I call the customer service and talk with them about this issue. I told them that my address is correct, but your driver is just making a drama, because he don't want deliver. ( as all know Fedex has the most lazy drivers). She promised that a driver will come again and will drop your package before the end of the day. But it never happened. I am closing my business account with this Lier company and will never ship with them again. read more

FedEx Ship Center - Shipping Centers Near Me - Maspeth, New York

So I was expecting a package as a gift for a friend and someone on the damn Maspeth office rerouted it and changed it to my old address that I have not live in over 3 years!!!! Why would they do that?!! I didn't not give them the auth to do that!!! I am furious. This is a valuable package a dni want a message sent to the driver to get my package back and send it to ME in Fresh Meadows!!! I had the correct address and phone number. I am very angry. read more

Horrible FedEx location, workers are all unfriendly and unprofessional. They act like you're bothering them when you literally have no choice but to go to them for help. They have no sense of order or organization here. I was left a door tag for a package I should have received because I was home when they tried to deliver, they were just too lazy to ring my door bell I guess. I had to go over to this location to pick it up after 3 they said.. more like 4:30 cause that's when they said my driver would be there. First they couldn't even figure out where the driver was or my package. Even when I came back at 4:30 they were confused and all had attitudes. Will never work with this Fed-Ex location again, I recommend the location in Astoria on Steinway, much friendlier and helpful staff. read more

I've experienced the good & the bad with FedEx. This is not an in-person review of the facility but of the workers here DOING the deliveries to my home. The good: they've rung my doorbell to deliver things. Last time I ordered something shipped through them, I had an awesome experience with signing the door tag & having my items left in a place so secure I had to hunt to find them. That helped us discover a new package drop off spot. The bad & horrendous: when we ordered a computer chair, the delivery guy didn't bother helping me get the item up the stairs or have any chivalrous instincts kick in. Then, we have this latest package fiasco. I order something online & the shipper uses FedEx. They leave a door tag for the first attempt. We are under the impression that it's under my husband's name & he signs for it. Now, he's my HUSBAND! Surely he could be authorized to sign something for his own wife, right? I come home yesterday to see a second door tag & a note saying "signature not clear." Well, first off that's my husband's legal signature. Anything else would be forgery. Second, under the law, it doesn't matter WHAT you put as your signature. The only thing that matters is your intent to sign. If that intent is there, you can use an X or write Mickey Mouse & the signature is 100% valid (meaning FedEx would win in court if you tried to make them liable for leaving your package). I called up their customer service line, observing that today no final attempt was made. One rep I talked to was totally insincere despite saying over & over, without fail "I am so sorry for your inconvenience." She informs me that no more attempts will be made & I have to go to this facility by Tuesday or my package will be returned. I state that I can't really get to the facility since it's in the middle of nowhere & I live in an area of Queens that has alternate side parking as well as major competition for parking spaces. Not to mention the fact that I'm doing a full time temp gig during the week & have important things to do tomorrow. After getting disconnected while she claimed to be calling the warehouse (to get this woman to even bother doing ANYTHING about this "note" on the file, I had to go off on her & even used her words back at her to ask what can be done about it, why are they cheating me from this last delivery attempt, etc.), I called back good & mad. The rep I spoke to the second time did seem to care more & actually helped me. I didn't have to ask him to call the warehouse to fix this. He made the effort on this own & apologized for the screwiness of this place. I then got a call from someone at the facility, who told me that the courier apparently gets to decide if my package will be left tomorrow regardless of my signed door tag (this time with my signature in the blank). If they need an in-person signature for my package, why leave the door tags in the first place?!?!?! How do these people get to still have jobs in this economy? Incompetents should be gotten rid of considering there are thousands if not millions of unemployed people in NYC who'd do a much better job for half the pay. Based on this & other reviews, maybe we should ALL start working for this FedEx facility since it seems you get to be a lazy lump, totally screw up then STILL collect a paycheck while everyone else is laid off. Who's with me? read more

If I could make any company disappear, it would be FedEx. I hate whenever I get packages from them because that's when you know you're about to go through hell. Of all the shipping services that I've received packages from, this is the one (right above the post office) I dread on ever get something from. It's always either a "We Missed You" delivery notice, when most of the time, someone's at home and my doorbell never rings. Either the USPS and UPS have magical hands, or FedEx is just lazy and need visitors at this dead location in the middle of nowhere. Coming here is the only time I'd ever have to desperately beg my father to drive me because I can't--and refuse--to come here via bus (are there even buses that around here?!). The first thing you need to know about dealing with FedEx is that what they tell you at the call center and what you'll hear at this location are completely different, the latter spewing b.s. Prepare for lots of unfriendliness and unhelpful service; these people will not go the extra mile to help you and don't care that you drove all the way or had some kind of inconvenience getting there. They will not spare you any kindness or remorse and the people are the typical retail employees who hate their job, that cannot wait to run off 10 minutes before their shift end. Please do not use FedEx to ship to your recipients. They will hate you more than ever and you'll know why. read more

When you have work sent for an important campaign, it is absolutely unacceptable that FedEx wouldn't even come to the door to knock or put up a door tag when you've been waiting in front of the door for three hours only to check on your cell phone that during that time you were in front of your door they decided to record that it was attempted. No one showed up during the time to deliver so you run around the block only to find two guys in their delivery truck scanning "attempted" parcels without even driving by the locations for delivery. We were rightfully angry. No doortag, no knock, no excuses or apologies. This was for delivery in the Bed-Stuy area of Brooklyn. Absolutely unacceptable. read more

One star for FedEx as a whole for Queens Borough - Maspeth Facility. As many of the reviews state, I had the same problems. Tracked my package online and l kept receiving "DELIVERY EXCEPTION". Without receiving ANY door tags! Very frustrating. THREE failed attempts to deliver. I swear they don't even get out of their delivery truck. Pick up: thankfully I was able to pick it up at the ship center with no problem. Employees are helpful yet monotone as fuck. Just provided the tracking number and an ID. However had to truck my ass through 2 subways and 2 uber rides to make it to the ship center in the middle of the Serbian desert. ((BEWARE: you have to pick up before they send back to sender! Don't assume they'll hold it for weeks)) FedEx please get your shit together. Get your people motivated to actually give a shit and do their job properly. Little word called management - please execute it. read more

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A FedEx driver coming out of this location stole a $500 package - never delivered it, despite dropping off another box that was part of the same delivery and then marking both as "delivered." When we reported the package missing, he came to our door, tried to trick us into a signing a paper that voided our missing package claim, and made threatening gestures when we refused. We reported this alarming behavior in phone calls and emails to FedEx, citing not just the loss of the item (which the retailer had to eat the cost of, not FedEx, who didn't reimburse us for shit), but also the potentially violent behavior of a FedEx employee/contractor who knows your address and your purchases and can do whatever they want with zero oversight and zero repercussions. FedEx sent us an email in response with the usual bullshit platitudes about how safety matters to them, then stopped responding entirely. We try to have any FedEx packages held for pickup in Astoria as much as possible now. The FedEx driver in question was never reprimanded for literally stealing packages, trying to cover it up, and behaving aggressively, and I believe he even still has our route. FedEx doesn't give a shit about your family's safety. FedEx doesn't give a shit about your property. FedEx doesn't give a shit about its customers. read more

Horrible service. I literally saw the delivery guy pull up to my building and leave a sticker on the door. No knock no doorbell nothing... Meanwhile I'm trying to put on my sneakers to run down the steps and by the time I reached the door he was gone... 3 minutes later I'm on the phone with customer service and they explain to me that the dispatcher will call me at 6pm to deliver the package. 6pm comes no call... So I call customer service again, they call the Maspeth center and advise me that they will not drop off my package.. I HATE AND I MEAN HATE FEDEX read more

FedEx Ship Center - No one behind the counter.. Thanks FedEx - Shipping Centers Near Me - Maspeth, New York

Fed Ex.. The crappy version of UPS. I know I'll have an issue when I check my delivery status and reads Fed Ex as the carrier. They just don't deliver packages on time ever. They find ways to lose packages all the time. The customer service is non existent. So im sure your reason for reading this is because you missed your package and now have to pick it up from this location. I am sorry that you have to go through this. Find parking on the street if possible, parking lot has only about 5 spots. When you head upstairs, almost certain you will see about 6 people in line and only 1 person operating the register. The person behind the counter is probably in a bad mood, but I went at 9am and they were already in a bad mood... lady you just opened! What made me angry was that for the past month we were fighting with Fed Ex on a package that supposedly got delivered to us, but we never got it. So we had to fight for them to cover the package from the sender. We reordered it and Fed Ex again was the carrier. This was under my wifes name but we live together. I went on my day off and tried to pick up the item, and they said that I missed the package and its out for delivery, And that I cant pick it up anyway even if my ID says the same addess. So I left the store empty handed. My wife calls Fed Ex at 10 am and they tell her that the package is not out for delivery and that I am able to pick it up if I want. At this point im already half way out to brooklyn on the BQE. Lack of customer service, the inability to check the back for my package. The time wasted because I needed to go back later that day with her. I am FED UP with FED EX. There is no avoiding this place if you are getting a fed Ex package in Queens and have missed it. Don't let them bring you down or let them get away with the laziness that they are used to. read more

Driver claimed to try and deliver package but never actually showed up to my apartment and didn't leave door tag. (I would know, I answered the door for Grubhub just fine ).. I called this location multiple times and had alerts sent to the driver but after "3 attempts" (not real attempts but who's counting) they couldn't send it to my apartment so I will have to pick it up at a drop off location. Glad it took 1 day to go 3000 miles and 4 days to go 2.5 miles. DONT PAY FOR 2 DAY SHIPPING IF THE DRIVER WON'T DELIVER IT TO YOU ANYWAY! At least the people in customer service were sweet especially Colleen, she deserves a raise for covering up the #FedEx Scam of 2018! read more

I paid extra for two day shipping, and Fed Ex couldn't even bother ringing the buzzer for my building, saying I wasn't home. No ticket either. Thanks a bunch, guys. I'm pretty sure the only workers with any competence are the ones in Manhattan, and that's stretching it. read more

Zero Stars if it was an option. After reading the reviews I see it's nothing new with missing packages. My package was marked as delivered but it wasn't. Checked the cameras and Fedex not once appears on it that day and time they claim they delivered. When I called the center they were extremely rude and didn't even want to help. Finally when someone heard me out all the employee Sherly had to say was that the driver doesn't remember where he left the package. Smfh he deff most likely stole it. Because how tf do you get an address confused when it's so simple to look at the address on the box and the one on the door to make sure it's matches. read more

MOLASSES. That's the speed of service here. I put on my phone timer just for kicks (after reading previous unfortunate reviews) and ended up waiting 25-30 mins for them to find my package. I'm not going to blame the woman at the service counter who exhibited some expression of empathy. Both UPS and FedEx were slow during the holidays according to a CNN report, I get that. But waiting an extended amount of time for a package that has been stuck there for 72 hours and overhearing an employee in the process of looking say "I dont know, it's MIA" is UNACCEPTABLE. Timeline of Events: Mon - Package arrives early pm, but status says its not due for delivery. WTF. Tues - Xmas Eve: Expected delivery day by 8:00pm, online status at 6:00 pm "shipping center closed, NO DELIVERY ATTEMPT"; WTF. Wed - Xmas Day: Closed. Thurs - Put the package on hold at location for personal pickup. Read all the above. WTF. read more

If I could give this place minus a zillion stars I would. EVERY TIME anyone sends me anything via Fed Ex they never deliver. The driver never rings the bell, then lies and claims no one was home. He also never leaves door tags, so I don't even know if he is actually came to the building or not. I only find out that something was not delivered when the sender contacts me. To avoid the chance of him coming when I am not home, I started having all of my packages sent to my neighbor, who is always home because she is disabled. But they were still not delivered with driver lying and claiming no one was home to deliver! And Fed Ex Corporate is doing NOTHING about this travesty despite hundreds of Yelp complaints about this same station. I wish everyone would use UPS but I have no way of telling them in advance to do so. read more

You know this story. Waited at home all day for a delivery. "Delivery attempt made". No delivery attempt made. Called Fedex general number, finally got to a person (in a call center in India, based on the accent) who could not offer any help, compensation (what's the point of paying for overnight?) or tracking info. Just "we'll try again tomorrow before 10pm". Roughly a 14 hr window. FedEx is always my last choice, but sometimes there's no way about it. 0 stars. read more

Fedex is absolutely terrible. Both the counter person and manager are rude and do not assist in helping you resolve any issues. Fedex needs to update their policies, staff protocols and procedures. I purposely cancel any shipment that is being sent via Fedex! I rather my shipment be delivered by mule than this p.o.s. Company! read more

I'm amazed that FedEx is still in business with horrible service. Every time I get my new phone delivered from Verizon they send it to my home and requires a signature. Who stays home all day and waits for a delivery. I requested it to be delivered to my office 4 blocks away from my home or to the FedEx store located one block from my office. They now are going to send it to Moonachie over half an hour away. Stupid, Stupid, Stupid FedEx. Why can't you provide proper delivery. read more

I had to drop off a package to be shipped for a customer. It's a fully industrial area so be prepared for public transportation to basically suck. However, with a little planning, you should be alright. For those driving, there is a small parking lot with about 4 or 5 spots. The stars of this place are the employees. I have been here several times to pick up but this is the first time sending. They were informative and so helpful. Talked me thru it all. read more

0 stars for fedex. 0 customer service effort. My package got delayed for a day, which I totally understand because things happened. And the next day it changed status to "On FedEx vehicle for delivery " at 3:30am, then "Delivery exception Customer not available or business closed". Called customer service three times, the first two times the representative straight up hang up on me, and the last time representative checked and said the package was not even loaded on the vehicle, and the earliest it will get delivered is 3 days later. What a joke this company is. read more

This has got to be the WORST FedEx shipping center in the world. I've been at the delivery mercy of the incredibly unprofessional people who are employed here for the past six years because of my geographical location. Whenever I get anything shipped I try to avoid FedEx like the plague. But in the occasions in which my shipper doesn't give me a choice, I have to brace myself for the following. For years I would stay home waiting for packages that never arrived, only to find a door tag at the building's front door. "But how?!" I would cry. "I've been home all day, waiting patiently and have not heard a single buzz, doorbell ring or knock at my door!!!" And so the delivery dance begins. The location is difficult to reach by public transportation. The only way to get there would be by car (this is NYC, cars are not really a thing for everyone) or a bus that takes 45 mins to get there. While in line at the center, other customers have the same complaint: drivers are not really announcing themselves at delivery locations and just leaving tags because they can't be bothered to actually do their jobs. The person behind the counter couldn't care less. And here's where it gets interesting. In my last interaction with this vortex from the seventh circle of delivery hell, the driver didn't buzz, ring, knock OR EVEN LEAVE A DOOR TAG!!! I only found out my "delivery attempt" failed because the application said so while i was sitting in my living room, waiting for the driver to arrive! I go outside because i see another driver and ask him if he has my package, but he says he doesn't have anything for my address. I tell him about the situation and he responds: "I've been at this job two weeks and already seen some shady shit". When I called the help center, the customer service rep assured me he was going to contact the driver to get them to come back on the same day and said they would do so between 11a and 3p ( I called at 10:39a). He took my number and told me the driver would call me before coming so we would be ready. Needless to say, no call, no delivery attempt. I call again, and the next rep says that the delivery would be attempted again next day. I gotta work, but my wife agrees to stay home and wait for it. But that same night my app says I have to go get the package at this facility. I call again and the third rep says that its too late to contact the facility but that he'll send a note on the system and that we'll get it in the morning. Again, no buzz, ring, knock or even door tag, and my app says that the package is back at the facility. All the while, my wife has been home all day. I call back, get escalated to a "consumer advocate" who says she'll call me back to follow up on my complaint but never does. While at work, we get a FedEx delivery and I chat with the driver, tell him my story. He says: "I know what you're saying. Some of my coworkers are super lazy and I can corroborate your suspicion. People don't knock or ring because they don't wanna bother." !!!!!!!!!!!!!!!! I call again, get told that the system is down (something that apparently happens to them 74% of the times I have a problem with my delivery) but to rest assured that the next day I would get the delivery. I wake up today, no buzz, no ring, no knock or even a tag on the door. The app says it's still at the facility. I call again and after being put on hold, get told that the system is down and they can't track the package or contact the facility. I hang up, immediately call again, get a different rep and decide to not give them my tracking number. The rep says that they had some trouble with the platform, but after asking some other questions and chatting her up, the system miraculously works and she tracks the package. It's still at the facility. It wasn't put out for delivery. I guess no third attempts for me. She took my number (it's now the fifth time) and says the package will somehow be delivered today and the facility will contact me before they send it out. I'm still here, waiting. Third day of this BS. These people hold me hostage in my own home, waiting in terror of missing the delivery person for days thinking I might be going crazy because I almost never hear the buzz, ring or knock. But now I know, they don't practice their own terms of service. One pays for door to door service but, because of the most unprofessional work ethic I've ever experienced, most people in my area have to go to BFE to get their stuff in the middle of an industrial area far from working transit services. read more

FedEx is indeed the worst shipping provider in Queens, NY. Use UPS or USPS instead. The guys who deliver from this center are horrible. You can sit home all day waiting for a package and then see later that someone left a tag and never bothered to ring the bell. On other days they'll come, not leave a tag, and only leave a "final notice" tag when it's too late. Today I found out (via FedEx email) that a company accidentally sent me the wrong ~200 lb box. I quickly contacted FedEx and customer service said they'd contact the driver to cancel the order. I also left a note on the door saying I cannot accept the package. Of course the delivery guy left the huge package anyway. Now I'm stuck with a huge package clogging up my vestibule. FedEx is seriously the worst. read more

I' ve been to this Fed Ex ship center a few times and had to wait a few times but NOTHING like the wait at UPS. It's a small facility and parking is TIGHT. However, for the most part I havent experienced any rude or unprofessional staff. Duh, if you think you're not going to wait forever on line during the holidays at any shipping and receiving center. I will take this Fed Ex over the long azz wait at UPS. read more

Horrible customer service - Do Not Use!!! I have to put in a formal complaint about Victoria, a customer service rep in the 58-95 Maurice Ave, Queens, NY 11378 office. She was completely rude, extremely unhelpful and got loud with me at one point. How can I file a complaint with the corporate office? read more

A 0 is what they deserve. Told me my package was attempted three times for delivery when I had been home waiting for it constantly checking the tracking number. After few attempts to deliver I ask to hold at a fedex office and had to wait from Friday to tuesday, Called them before sending someone to pick it up and they said it was fine for the person to come. when he got there they told him he needs a physical ID. Next day I personally came here, with my ID, and tracking number. They wouldnt give it to me bc the address doesnt match, called my sender to see if they can do anything and they asked for their phone number to reach them directly which they said they dont have. The whole time she had an attitude, and looking at me like they want me to leave, while I was making phone calls to costumer service. I ended up going to the bank to get a statement with my address. I notice the white lady with glasses was racist when a while male came in and just asked him her tracking # no id. I was ready to say something but his package was not there yet, anyways her mood changed quickly when dealing with me. But to me the first thing they asked was my government issued ID. Theres a lot more to be said, all the previous comments relate so much to my experience. I hope it gets better but I would try to never go there. Horrible treatment. read more

Always a line, but a convenient location. Friendly staff. Good parking lot Office located on second floor and there is an elevator to the left when you enter the building read more

Packages are always marked delivered but never come to anyone's door steps they never have a valid tracking date or anything this business is sad read more

Be very careful because this dispatch center hires criminals who steal packages and do their best to ensure non-delivery in order to have their co-horts then steal your packages. They have been running this scam since last year. Be very careful to avoid Federal Express at all costs, as reporting the issue to Federal Express customer service garners no assistance. Additionally, Federal Express claims to not have a corporate office and theft of packages must be handled through their legal department which they claims is unable to assist with theft issues unless you retain legal advisement. If you value your items, avoid Federal Express. Just read the reviews, it's shocking that they have not been investigated by law enforcement already. read more

Honestly, FedEx should just SHUT DOWN. This is the worst shipping company. Seriously my package was supposed to come last Friday. They said that they "attempted delivery" but I was home all day waiting for the package knowing it was coming but NOTHING. Didn't even leave a door tag. I called that same day and they said they would have the driver attempt the delivery again (if they ever did in the first place LOL) so I waited and waited. They didn't show up and instead I get a notification that the package went back here just before 12AM the next day. So I had no choice but to wait until Monday despite me needing this package ASAP. I got a notification in the morning that it was delivered, so as soon as I checked. My package was not there! Uhm... ok? So I called this location because this location has been dealing with my package. They said that they would investigate and give me a call. I waited for it, and nothing. I called again today to check on the status. And this girl on the phone keeps laughing like WHAT IS SO FUNNY CAUSE I'M NOT LAUGHING. She says she needs to figure out what that status means and puts me on hold TWICE. And basically says she cannot do anything about it but she puts an alert on the package because that is all she could do. So out of frustration I just hang up because ONE she was no help and TWO she keeps laughing for no reason! I have another package delivering through FEDEX and I am terrified at what would happen to my package! Trying to steal another one of my packages? Cause this isn't the first time! Fedex is filled with package steelers! If you can avoid FedEx, then do so. Stay away! read more

I would give this depot 0 stars if I could. Need anything delivered? Better pray it's not by the FedEx Maspeth location. They constantly claim they attempted delivery while you're physically home (legit, I just got a notification that they attempted delivery and I wasn't home while I was SITTING ON MY STOOP) and never gotten a knock on the door, a doorbell ring, anything. Here is a list of things I never received because of this FedEx location: new cell phones, laptops, replacement debit cards, Christmas presents, medication, important legal documents, and more! I've had to find alternate means of getting these things because FedEx can't do the one job they have. The best part is when you call FedEx customer service and they have to get back on the line with you to tell you that no one is answering at Maspeth or (my new favorite, heard this today) that it "took them a while to pick up because they were all out at lunch." You literally have one job. How is it so &*%^$ hard to ring my doorbell? read more

Worst FedEx customer service ever, this is not my first time here but the first thing that came out of the mouth of the red hair lady, who seem to be bossing around two other staff on the floor was "Are you here for animals?" Excuse me I said? What are you trying to say? "It's a legitimate question" her rude self said, as I'm confused as to how you even start off with a question like that..obviously profiling was in play and it's sad because you can feel her wack energy, she's been at this company for far too long and think her position matters, I don't have time for her, so I left it alone but people should know, it's worth waiting for the package than coming into this miserable work place where waiting for packages on line at the post office is faster than their slow pace rude ass crew that lets this happen to customers who pay for their service to be treated like shit. read more