Monday - Because of a file compatibility obstacle with my company issued laptop, I came in to…read moreutilize one of their workstations and print a few items. The staff was friendly and helpful. Though, frankly no reason - good or bad - to write a review. Until I got back to the hotel and realized I left my USB drive, containing the hours worth of work I had just completed behind. I called, they said they found it, would label it and have it ready for me to pick up at my convenience. Tuesday - I went to pick up my USB drive. This could have gone either way. I was hopefully optimistic, with a tinge of fear that I'd be met with some variation of "Who did you talk to? Where did they say they'd put your USB drive? Well, I can't find it". What I got was the exact opposite. My USB drive had been placed in an envelope labeled "Property of LP Bailey" along with my phone number. Overjoyed, I thanked Sarah profusely for keeping my files safe. Wednesday - I had to return for more work and was happy to be greeted by helpful Sarah behind the counter. Thursday - I have now been here four consecutive days. Sarah, and then Jenny have been most helpful. THANK YOU LADIES BOTH. Whenever I'm in Grand Rapids and need a place to print or utilize a work station - this location will undoubtedly have my business.

Gretchen is an amazing worker! I hope this review gets to her! She helped my disable self with…read morepacking and was so sweet with me.

I had the BEST experience with RA Logistics in Grand Rapids. They texted me to confirm delivery,…read moreand offered multiple days for delivery. I was able to easily change the scheduled deliver to a day later to accommodate my schedule. I originally received a 12 hr window, then they gave me a 4 hour window the day before. They called and gave me a 15 minute warning of arrival and asked if that would work for me. Ryan and Adam were so nice and efficient. They were careful with my couch, and assembled and placed it just where I needed. SO impressed, honestly. The 1 star reviews make me sad because this company really is great.

We ordered 4 appliances via Home Depot (full kitchen). First delivery was canceled unexpectedly the…read moreday of. Second delivery resulted in only the refrigerator being installed, dishwasher was left in the garage because they didn't have the tools; the microwave and oven range weren't packed on the truck and were left at the warehouse. Yet the installers went ahead and rehung our microwave by one screw, and replaced our oven gas line with a gas dryer line, clearly not safe with the wrong adapters. Third delivery, the microwave and oven range weren't delivered but not installed. The microwave was clearly dropped and had a massive dent in the back and couldn't be installed because they can't drill through tile. The oven range couldn't be installed because they didn't have the correct installation kit. Each of the three delivery days, I had to take time off from work, and now I'll need to take more time off yet still to get the remaining three appliances installed. So here we are with no microwave, gas oven range, or dishwasher... 7 days before we are set to host for Christmas. Do not order from a local Home Depot unless you ensure they are not using this company for delivery or installation.

The employees at Pak Mail are amazing. They are super patient, lend me a free s wrap box if I need…read moreone to ship something and pack everything up for me if I didn't have said box. I've been going here for years because I can use them as a UPS drop off for returns and I'm always in and out in no time. Love this place and the fact that I don't have to drive to a UPS every time I have to return something!

I stopped in on July 6th. The employees were not wearing masks, there is no plexiglass or other…read morebarriers. I have since read a much earlier review that said the employer does not require such precautions. The employer also does not require any of my further patronage in light of such a total disregard for my safety and the safety of his employees.

Amazingly helpful with online returns!! Really helped me out of a potential return problem!read more

Traveling through town and needed to get something printed real quick. Looked up the closest UPS…read morestore and this was it. Hours said it was open online. Sign next to the door said it should be open. But sign ON the door said they were closed because of staffing issues. Shouldn't the store owner be there working then? Or the person who came to put the sign on the door? They couldn't be bothered to stay and help customers? Staples was open across the street. So they got my money today.

Stopped to drop off a return package and even though it was busy, they got me in and out within a…read morevery reasonable time. Thanks

I prefer this UPS store over others in the area! They are way more helpful, and less condescending…read morethan others..

Hospital I work for started using their printer support services at the beginning of December…read more Monday morning, printer for my specialty area ran out of ink. Tried contacting company for refill. Left message, no response. On thursday they finally arrived with the wrong printer cartridge twice. Finally got the correct cartridge on Friday. My specialty area in the hospital was down a printer for a week due to inability to communicate with anyone in a timely manner. Two weeks after new printer cartridge was installed, it again ran out of ink on Thursday. The cartridge provided was somw knock-off brand. Called on Thursday. No reponse. Left message, no response. Called again today, finally spoke with someone, we'll see if they deliver.

We booked DADS to move our heavy things from a second floor condo to storage. Glenn (owner) was…read morevery easy to deal with and estimated the likely cost of the project right on. Our two movers, Kai and Kaiden (sorry if I misspelled your names guys!) were great - very efficient, friendly, and respectful of both us and our property. The next step in our journey will be to move the stuff out of storage into our new home (still looking!), and we will not hesitate to hire DADS for that as well!

Showed up on time called ahead and moved 2 storage units to house very quickly and made sure we…read morewere satisfied