As a 75 year old customer I have had to get with the program on how to do shipping. Haven't really caught on. That's when the counter person is a big help. I was lucky because when I went Ulyses Salmeron was working. He helped me get everything together and shipped. It was a good experience and I will return when I need things shipped. Thank you for helping this old lady! read more

This is the place where packages go to die. Once a shipment arrives at the Anchorage Shipping Center, it disappears into a mysterious abyss of lost hope and lowered expectations. Tracking updates become a work of fiction, timelines lose all meaning, and you settle in for what is usually a month long wait for a package that is only a few hundred miles from its final destination. Other companies make real efforts to streamline logistics and improve delivery times, but FedEx consistently finds new and creative ways to counteract those efficiencies. It is almost impressive how reliably progress is undone. If you are looking for suspense, confusion, and the thrill of wondering whether your package still exists at all, this is clearly the place where that journey begins. read more

Service requested was simply a shipment of a couple boxes. This was handled quickly and efficiently. The price was a bit of a shock. Ground shipments at $142.00 - ouch! read more

FedEx Ship Center - Ship center - Shipping Centers Near Me - Anchorage, Alaska

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I had a really upsetting experience at FedEx today. The employee I spoke with was extremely rude and disrespectful. When I asked to speak with a manager, I was told I couldn't, and they refused to give me their name. They also said there would "never be a manager" available and threatened to call security. read more

Zachary S. is spot on. FedEx doesn't track past Anchorage where it sends out the delivered notice. I'm advised it may take 2-3 weeks after "delivered" notice for package to be delivered to its rural destination. read more

I get packages routed here because I work close to the airport. If you work close to the airport, and are constantly annoyed by attempted deliveries when you're not at home: you should get your stuff routed here. People are always nice and there's rarely a line. Actually, now that I think about it...I'm upping my rating from three (what I had when I first started typing this) to four. Why? Because there is no line. Why is there no line? Because this is all about the package. None of that fufu printing, poster-making, computer-using, impossible-parking nonsense that all the FedEx-Kinkos locations have. This is oldschool. All FedEx, NO Kinkos. Enjoy your package. read more

Since FedEx always tries to deliver packages when I'm not home, I end up having to pick them up here, even though there's another FedEx location closer to where I live. This place is out of the way. Like, really out of the way. I had to look up directions since I didn't recognize the street name. It's past the airport and the post office nearby. The good thing is that since this location is primarily for sending and receives packaging, there's not usually a line and service is quick. Otherwise it's pretty inconvenient unless you work at the airport or in the general area. read more

Totally blown away by the customer service I received today!! I had been expecting a delivery since 05/31 prior to my family's departure out of state this evening, 06/01 for our son's graduation that had been sitting at FedEx since 05/29/22. Somehow the container that had my package (an outfit for the graduation) in it had been overlooked and not unloaded even though it had arrived 05/29 and was not expected to be until tomorrow. The staff was AMAZING and took it upon themselves, though they didn't have to, to go search for my package in a sea of 400 packages!! 10-15 minutes later I had my package in my hands and tears of gratitude in my eyes!! They saved my day and I will forever be grateful for the kindness the showed me today. Thank you again!! read more

Train your people!!! 2 hours talking to neumerous people in call centers about shipping ammo domestically. All 8 people told me the same thing. How to package what hub to drop off in Anchorage. Two hours of talking to people I could not understand weak English. Bottom line, yes, FedEx does ship ammo with certain requirements. Husband goes to Anchorage hub and was told by manager that they do NOT send ammo. Of course regardless of our talking to "dangerous goods" several times. Even with specific instructions. Two hours talking to people I did not understand, or the ones I could understand transferred me to a very hard to understand rep. Plus ... I was hung up on several times. Very angry. Limited time....well we thought with all information we were good to go. Sailor language came out and he left. I think the 5:00 manager at Anchorage FedEx had a chip on his shoulder. He's not sending ammo to liberal CA. Ugh!! read more

Update: the computer boxes arrived with no fragile stickers or anything saying there was something delicate like a computer inside. The hard drive to the computer had detached from the computer and was just loose in the box. It is bent, as is the graphics card. It was as if it had been dropped on the ground. This negative experience just keeps going. DO NOT leave the facility and trust these people package your fragile items. Stand there and hold their hand while you watch every move they make to ensure your items have been adequately packed. read more

My package has been sitting at their facility for 4 straight days. Remarkable it can make it from Florida in 1 day, and yet they can't send it to Juneau/Skagway in 1. I paid for next day shipping - and now I have no idea why. When I called and ask that the expedite it and get it sent out asap as I need the garments for a show (which is why I paid extra for shipping), the woman on the phone said I don't have the authority to tell them what to do. 1 star for service and timeliness. SAD. I wrote the company that did the shipping to let them know they're paying a for a service that isn't being delivered. read more

Horrible Worst customer service I've ever experienced!!!! You can't even talk to this office directly The number sends you to some other country where they don't know anything and won't/can't connect to you the people in the office Don't use FedEx if possible read more

My cousin has shipped my new phone to me via fed ex. I requested the morning off to receive my package with No issues. I have bee. Sitting In my living room. All morning waiting for my package. I happened to look out my front door and seen A "sorry we missed you sticker"???? This was very confusing seeing as No one knocked on the door or rang the door bell. !!!! When I called to see if the driver will come back , or if I can pick it up asap I was told (very nicely) that the actual shopping consultant will call me promptly to tell me whether I should go get it or wait. 30 mins later I receive a call from a lady telling me that the driver will be back as soon as hes able. And when I told her my concerns that I never heard a knock or a ring of my door bell, she told me that she is sorry i never heard anything?? And that there must have been some miscomunications .. when i told her I've basically been sitting at the door waiting she scoffed at me. I than voiced my concerns that I have to work at 2 and must leave my house by one thirty she said she will relay my message and she will be sure he is here at 130.i have a house to clean and a son to drop off at a baby sitters I tell her and she tells me "well MA'AM it's ONLY 1140 In the morning"? Does she not realize that my phone has been in route since 7:30 a.m. ??? Things take time?? but I am now stuck waiting by my door waiting for the Fed ex man to get her to ensure I don't "misomunicate " with him again. I will never use fed ex services again. This lady was very rude. And doesn't have any customer service skills and the drivers are to incompetent to do there jobs correctly. I've seen this driver do this across the street . He goes to the door . Texts on his phone and than attached a note to the door. No knock or door bell.. never again!!! Side note It is now 1230 and have to meet this man at the store up the street to receive my package read more

20+ years All seemed well Then no help no guidance LOOK 2 day shipping does not Work on Saturday or Sunday So when you need a aircraft part for An AOG don't use fedex And they don't count the first day when picked up or dropped off as part of the 2 day air So your best luck is Mail on monday or Tuesday if you want it before Monday What a ripoff of your money And they don't tell you when shipping That they don't count sat or sun for " your shit getting shipped " Send it ups or priority with usps At least it will get there when you want it read more