The delivery driver breaks every bottle of juice. All i get is a box of broken glass. Feded says, contact the shipper. That driver is extremely rude. I tried talking to him and he said; i don't have time to talk to you, i have packages to deliver. He drives a big white truck while he is blasting some super loud music. My deliveries comes from Walmart. Fedex should fire this driver. read more

I am writing this review as a deeply frustrated customer who is also extremely concerned about the working conditions FedEx allows its drivers to endure--specifically the lack of functioning heat in delivery trucks during cold weather. It is unacceptable that in 2026, a company as massive, profitable, and well-known as FedEx is still operating delivery vehicles where the heating systems do not work or are completely unreliable. These drivers are out on the road for hours at a time, exposed to freezing temperatures, wind, and harsh winter conditions, all while constantly getting in and out of their trucks and handling heavy packages. Doing this without proper heat is not just uncomfortable--it is dangerous. Prolonged exposure to cold can lead to hypothermia, frostbite, stiff joints, reduced circulation, and an increased risk of injury. Expecting drivers to meet strict delivery deadlines while sitting in freezing trucks shows a complete disregard for their health and safety. No employee should be forced to work in conditions that actively put their well-being at risk. As a customer, this makes me angry. FedEx prides itself on reliability and professionalism, yet allowing drivers to work without functional heat directly contradicts those values. There is absolutely no excuse for neglecting such a basic safety requirement, especially when FedEx clearly has the financial resources to address it. These drivers are the backbone of FedEx. They are the ones ensuring packages arrive on time, regardless of weather, traffic, or road conditions. They represent your brand every single day, yet they are being left to endure unsafe temperatures inside the very vehicles they rely on to do their jobs. If the heat in these trucks is broken, it should be repaired immediately. If the trucks are outdated or poorly designed, they should be replaced. Customers should not have to speak up to demand humane treatment of workers, but this situation warrants attention. I am uncomfortable supporting a company that allows its employees to work in freezing conditions just to maintain delivery schedules. FedEx needs to take accountability, prioritize driver safety, and implement real solutions instead of ignoring an issue that directly impacts the people who keep this company running. Until FedEx addresses this problem seriously and transparently, I will continue to question whether this is a company worthy of customer loyalty. Your drivers deserve better--far better--than this. read more

LAZY BUMS. PETULANT CHILDREN FOR DRIVERS. They simply refuse to do their jobs properly which is deliver package to location, not splitting any atoms but can't do that right. Nothing but problems from FedEx. No problems with UPS. No problems with the post office. It's a FedEx thing. They're lazy bums and their drivers have no consequences. read more

Can I start with a NO STAR review? So over the lack of pride and diligence and might i wonder illiteracy in your drivers!! I am a very good customer of Chewy and order because as stated IN CAPITAL LETTERS on the label...BRING ALL THE WAY TO FRONT DOOR. I really dont understand, but have reluctantly accepted, that most under 25 years can't read cursive. The label is PRINTED!! not once, not twice, going on more than I have fingers for, my delivery is NOT left at my door, nor even my neighbors. It's pitched at the END of his driveway, NOT at his front door either. I have to imagine this cunning driver knows EXACTLY what they have or have not done as requested, because the proof of delivery shot is always skillfully taken, with just a pic of the box, no door frame, door mat, any tell tale signs they simply DO NOT CARE. Do the job you were hired for or stay home. read more

every time I get a package from FedEx its always late or damaged, if I could give 0 stars i would, its a constant battle with them, just ordered paperwork for over night shipping ($40 btw) but I'm getting it 2 days later and ended up being late with that paperwork, UPS ain't much better but wtf read more

My priority package was NOT delivered on time. I am expected to reschedule all my appointments to wait for hours to sign for this package. When I inquired about the whereabouts of the package from FedEx customer service I was informed it was in Memphis. The package was sent from Buffalo NY. I contacted the sender and this info is debatable. The app is also unavailable at this time. read more

I changed my plans to be home to accept package. they changed the time to the end of the day.

Twice now packages were left out by the road and nowhere left at my garage as stated by driver...Two packages now have been stolen by someone do to driver laziness and dishonest delivery....luckily I saved the drivers delivery pictures as to where they left my missing packages....WARNING...be wary of FedEx read more

Worst delivery service out of Farmington, NY. Can't reach anyone to make an inquiry. Photo of delivery doesn't even resemble my home or my neighbors. Seems to be an easy out for theft of our packages. VERY frustrating!! When speaking to vendor today about a replacement, they said my call was the 3rd one today with a problem Fed Ex delivery. What?!?!?! read more

This office has to employ the MOST IGNORANT AND/OR INCOMPETENT Delivery Drivers. They do not even have the intelligence to decipher the difference between 2 totally different addresses. TERRIBLE read more

I received an "out for delivery" notification on Thursday Feb 27 2025, no package was delivered. The estimated delivery date updated to Friday Feb 28 2025, on friday I received an "out for delivery" notification again, still no package delivered. The estimated delivery date changes again to Saturday March 1 2025, on Saturday I received an "out for delivery" notification again, still no package! The delivery date changes again to Monday March 3 2025, I received an "out for delivery" notification again today & waited hours again, no package arrived & now i have another email about an updated delivery date for tomorrow. i have 3 different packages coming and the same thing is happening with all 3. I dont understand how my package has been at the facility for 4 days and im receiving "out for delivery" notifications everyday but no package is being delivered. Ive called mu times but i am never able to speak to an actual person. ive even tried contacting fedex through the website and the app and im still unable to speak to an actual person. i work for the exact facility that is supposed to be delivering my packages so i know how the process works. why are my packages just sitting at facility & why cant i speak to an actual person? this makes me not want to ise fedex ever again read more

Undelivered Package (Worst Customer Service Ever) Tuesday, 7/28/2020: FedEx Ground delivered a package to my home address, and took it back since I wasn't home to sign it. I called customer service to change the delivery address to my workplace, and they told me the package will be delivered to the new address the next day. Wednesday, 7/29/2020: FexEx Ground once again delivered the package to my old address and took it back. I called them again and find out that it takes up to 24 hours for their system to update the new address. Thursday, 7/30/2020: FedEx Ground once again delivered the package to my old address and took it back. I called them twice and they told me that they didn't put in the info correctly, and promised me to deliver it to my new address the next day! Friday, 7/31/2020: Once again no delivery, the tracking system shows the delivery has been rescheduled to the Next Monday. I called them again, after 15 mins waiting in the line, someone picked it up once to redirect me to a different person. After 15 more mins waiting, they hang up. I called back, this time another person told me that I don't have the right to change the delivery address! I asked to speak to their manager, and they promised to leave a note to the manager and have him/her to call me back ASAP the same day. Never received any calls from them. To sum up, I spent hours (on-hold, redirect, call back, explain over and over again to different customer representatives on the phone) just try to update my address and get my package in the last week! They just don't care!!! read more

From an employment standpoint, FedEx does not hold up at all. My g/f works there and is constantly picking up what other lazy workers won't do. They won't fire workers b/c their turnover is super high. Sooo, wouldn't it make sense to hire good workers, treat them better, and decrease the turnover rate? Management has consistently told my g/f that certain things would change, but nothing has happened in the past several months. At first, it seemed like a good fit. But now, hard work is rewarded with more work, while lazy workers are rewarded with going home early and not having to finish loading their trucks and jobs. If you are a hard worker, you won't be rewarded or even hardly recognized for what you do. The pay is okay ($15/hr), but is not worth the struggles you will deal with, knowing you're hard work is basically for nothing. read more

Terrible! Waited all day for a signature required delivery only to get an email tracking update that they tried to deliver package and no one was home! Wasted a whole day; no phone number to contact them directly! Bullsh$! Now I have to spend more time waiting! Also no slip left on the door! read more

Customer Not Available or Business Closed Recommended action: Delivery will be re-attempted the next business day. Package was not delivered the previous day after being on the truck the entire day. They are just not doing their work and lying about it. Horrible place. read more

Farmington, NY location - tracking keeps saying delivery by end of day for the last 4 days! Each day I get a new tracking message but STILL NO PACKAGE. I have been home each day, alert to noises/delivery truck...they have NOT been here to deliver. Last fall, I had same issue. I blamed the shipper, who resent me my package. Several months later, I found the first delivery buried in snow on my front lawn...after the snow started to melt! FedEx is the WORST!!! read more

I agree with the other reviewer here... This sort facility sucks! Every time I have packages going through here they are mysteriously marked "for future delivery" with no door tag and no one rang the doorbell. The Henrietta facility I have no problems with... But I'm often paying a premium just to get my shipment regular FedEx or UPS as they are at least competent at delivering. read more

Farmington Office/Depot does not list a local number t call ( Cowards are probably tired of people asking them to do their jobs) I have little hope of seeing this package will have to cancel more appointments and work to sort this out!! Lazy,incompetent and uncaring. Maybe they should start an airline ! They already have the planes, Screwed again by FEDEX in obvious retaliation for my bad review a week earlier. Cannot get the direct phone number for the facility and tried to get patched through their system.After a long wait I am told "Manager refuses to pick up the phone " read not be bothered to answer phone in Farmington Package sent back for no reason by this office to the shipper without any notice to me, Guess they want revenge for my review ... BRILLIANT WAY TO CONDUCT BUSINESS FEDEX. If you think this will silence me you are sadly mistaken and I will be sure to review and comment on your service and behavior on every media outlet I can find, Enjoy the results of your petty minded harassment! read more

If I could give 0 stars I would. The most incompetent staff I have ever had to deal with.0 communication between the workforce. I suggest if you order something via Amazon and fedex is the delivery company cancel the order immediately. read more

The delivery people are nothing but liers. They claim that they were unable to deliver my package because there wasn't anyone home to sign but that was far from the truth. If they do show up, they won't get out of the vehicle to ring the doorbell or have the decency to leave a slip. However, I know for a fact that they are lying because I've been home all day today waiting on them for delivery and they never showed up and next thing I know I'm getting texts and emails stating that they were unable to deliver because no one was home. read more

ditto the other reviewers...except I wish I could rate with negative stars a package was to be delivered 10am last monday 4 March. got a fedex tag said can't deliver" ( 1" snow on long driveway) fedex will try next day. so I "plowed" the driveway the same day - next day Tuesday - same thing. 4 hours later after calls to fedex 800# the local fedex guy said I could come and pick up the package... after I told him to go ____ in his hat, he brought the parcel around 5pm in his private vehicle. fast forward to today 2nd package to be delivered at 10am. nothing - went to my mailbox and found a fedex tag stating the package was "left at the bus stop" ok there are no buses with routes here and NO BUS STOPS...and what delivery company would leave a package at a bus stop! so it's back to calling the 800# the moral of the story is USE ANYONE BUT FEDEX East Bloomfield ny read more