I do not recommend. My delivery has been sitting at their warehouse in Courtenay for more than a…read moreweek with no movement. I called customer service and they told me I just have to wait for it to be delivered. If I wanted to pick it up I could though there hours are 1-4pm, monday to friday only. I work in a different city therefore this is not feesible.

why the fuck do i have to drive over and hr away to pick up a package and what are these hrs 1pm to…read more4pm do you hate people. Close sat and sunday too what the fuck.

Always reliable, courteous, and friendly. We have a…read morebusiness and have been dealing with them for 6 years. Never had a problem.

From the owner: A.C.E. Courier Services has been providing prompt and professional shipping solutions for clients…read morethroughout British Columbia and Alberta since 1975. We specialize in postage runs, brokerage for USA and Canada, time jobs, same-day deliveries, bank deposits and air shipments. Visit our website to learn more about our rates or give us a call for more information.

The ONLY reason I'm giving a 1* is that eventually my parcel was delivered. Accounting for a bit of…read morea delay, my pharmacy send my medication a day early with a few extra ice packs. took longer - No problem - we expected that. Long story short - driver took to wrong address. Called, left no message, blamed the sender saying the address was 'bad'. Instead of getting this package Dec 22, On the 24th I was told the only way to get my package before the December 29th was to drive 111km ONE WAY and pick it up myself. WTH was the point of using Purolator If I have to drive. Pharmacy got on the phone with their Purolator rep, and I had the package by 3pm Christmas Eve. Bottom line, the address was 100% correct, Driver should have left a message, and shouldn't be blaming everyone else in sight and accepted ZERO responsibility. A wasted day, Christmas eve and lost income as I spent hours and hours on hold. Horrible driver attitude - will never use again if it can be helped.

They have the worst delivery drivers who clearly cannot read addresses and the drivers are liars as…read morewell and the company believes them over the customer I do not recommend this company as a delivery service

Worked for the company for 6 months extremely rude owner at times given unreasonable time to…read moredeliver to Chilliwack alder Grove and then west side of Vancouver missed my friends celebration of life vera very rude in the office got paid on Friday afternoon but if you didn't get back in time didn't get cheque till monday

I know why they are called Phantom, because you never get your package!…read more Our building has a concierge desk yet they call me at work saying I'm not home so call the office to rearrange another delivery time. Okay fine. I call head office and tell them to use our concierge desk, they say okay we'll try again tomorrow. Two days later no package. I call Clearly for a tracking number. I input the number of Phantoms website. Order not found. Weird. I call customer service and they say they shipped my package back to Clearly because I wasn't home! Are you kidding me? They are rude, unhelpful, and the only delivery service I know that doesn't know how to use a concierge desk. Avoid at all costs.

tosh and bruce are friendly, experienced on how to move things without causing damage, and they…read morework hard. What's best is that they are priced reasonable, making my move affordable. Altogether an efficient team and I will recommend them to others and I will use their services next time I need to move a small load. Thanks so much accurate moving!! you are the best :)

Tosh helped us with moving our furniture out of the house and into the garage and back for a…read moreflooring job. He was on time, arrived as promised on both occasions and was very careful with fragile items. He's clearly experienced at moving things. I would have given a 5, but they did gouge the newly finished floor and we weren't told.

TERRIBLE CUSTOMER SERVICE! broke a bunch of stuff. Don't show up when they say they will, over and…read moreover. Broke one of the specific items we asked them to take extra care with.

This was not a positive experience. We booked this company…read morefor our move from the mainland to Vancouver Island because they're a small business and they offered storage in their warehouse at their location. This was a benefit to us as we had not found a house yet and felt it would be a bonus to have our belongings at the movers location and then when we purchase a new house our items could be transported from the warehouse to our new home. Four days before the move, we called Tamara, the owner of the company to confirm that the moving crew would have wardrobe boxes for our hanging items and that our belongings would be held at their warehouse for $300 per month. She confirmed this. On the day of the move Tamara arbitrarily decided that our belongings would be transported to a public storage location an hour from our new location. The movers told us that they weren't sure where our items were going - Parksville or Coombs or ? When I spoke to Tamara the day after the move, she told us she had run out of space and could not accommodate our belongings at the warehouse. She gave us the location and gate code of the new location once the invoice was paid. We paid the invoice the day it was emailed to us. The invoice was $700 higher than quoted. And the company's website lists that there are no "additional or hidden fees". There were. There was an extra $50 charged for mattress covers. Additionally, the movers could not find any wardrobe boxes on their truck. Eventually they found one. The majority of our hanging items were squished into regular boxes. We visited the storage facility a few days after our items had arrived. The monthly rate is $350 per month and not the $300 that Tamara quoted. When I spoke to Tamara the day after the move and told her of our concerns I asked her if there was a way we could turn this into a more positive experience. She accused me of trying to get money off the bill (which was $700 higher than quoted), and told me that I was "nitpicking" and I was "just one of those customers". My intention is not to sabotage Sunrise Moving. We picked this company because of the warehouse storage and we wanted to support a small business. If I had seen the F rating on Better Business Bureau or the D rating on Yelp I would have gone with a different mover. My hope is that my review might help others who are thinking of choosing a mover and that hopefully, Tamara will learn from this and change the way she treats people. Sadly, I doubt this will be the case. This will be my last comment on the matter.