I do not recommend. My delivery has been sitting at their warehouse in Courtenay for more than a week with no movement. I called customer service and they told me I just have to wait for it to be delivered. If I wanted to pick it up I could though there hours are 1-4pm, monday to friday only. I work in a different city therefore this is not feesible. read more

why the fuck do i have to drive over and hr away to pick up a package and what are these hrs 1pm to 4pm do you hate people. Close sat and sunday too what the fuck. read more

I was informed that my item would be delivered by 13/14 Feb. It's just a golf driver. After 5 days on hold, and no correspondence at all from DHL, I find out there is duty being applied to my item. How am I supposed to know this if they don't tell me? They just say the item is on hold, but nothing else. I paid $70.00 for shipping to my home address. Why am I being charged additional fees? read more

I'd give them zero stars if I could. Time after time, they claim there was no response when they tried to deliver. I live in an apartment, and the buzzer goes to my phone. They never even try to deliver. The staff is rude. read more

I was nervous about this company delivering a very expensive Christmas gift because of the negative reviews I read about it. Although I have a couple complaints of inaccurate info.. for the most part my experience was good. The good: Delivery was much faster then expected. Everyone I called and spoke to was pleasant and informative. The delivery guy did take some care to deliver my expensive item to a hidden closed in area on my property and clearly noted its location on door tag. The negative: received misinformation that my expensive package would not be delivered to my home without me being present and would be sent to drop off location. Also they sent me a status saying it was delivered to drop off location and not my home. Oh and their hours suck. 9am-1130 am. read more

DO NOT USE LOOMIS IN COURTENAY/CAMPBELL RIVER. I ordered an ebike which was supposed to be delivered on Friday to Campbell River and signed up for the automatic updates/notifications. I found out after the fact that that the delivery driver apparently came during lunch (12-1 pm when we are closed) and said he couldn't deliver because the loading bay was blocked. I was never contacted by the driver or informed via alerts, as I was on site ready to receive shipment. I talked to a Loomis CSR who said the bike would be delivered on Monday. I checked the Loomis website tracking on Monday and find out that the bike was held in Courtenay for pick up. I contacted Loomis again and they said they would look into it and get back to me. Never got back to me. Eventually my client went down to Courtenay which is a 40 min drive from Campbell River to pick up the bike. The poor communication and inability to deliver as promised reflects very poorly on Loomis Courtenay. We will never use Loomis delivery services again! read more

I live in Campbell River and have an item shipped to me via DHL also known as Loomis Express apparently. Anyway, I received a text saying the package was coming which I thought was amazing then I received another text saying they were unable to deliver my package. Why were they unable to deliver my package? I am right in downtown. It's easy to get here. My address is easily visible on the main road. So I called the office and was told they would try again the next day, well I'm sure they never tried because I got the same message and when I called I wasnt given a reason as to why they wouldn't deliver. So I call again (third call) and am told that there isn't a Loomis outpost in Campbell River so I'm going to have to pick it up in Courteney. They are open 9am-11:30am and again later that day and closed on the weekends. It's a 2 hr round trip and when your working it's hard to find the time to do so but guess what, after 7 days it has to be shipped back. So we found time in our busy schedule to pick it up this morning which happened to be the 6th day my package was in this delivery companies hands and when I walk in the door all I want is my package so I give here my name and she greats me with, "oh, the hassel one." Why was it a hassle for you? I'm the one that drove to get my package. All she had to do was sit on her ass and answer calls, oh and I'm sorry take my signature before I took my package. This may be a good delivery service for some of you but I had a bad one and hope I never have another item delivered by this lazy company. The woman worked on Monday morning, December 10, 2018. read more

Loomis Express - Yes it looks like the rear entrance but it's also the front entrance. - Couriers & Delivery Services Near Me - Courtenay, British Columbia

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If I could leave 0 stars, I would. My package has been ready for pick up for a week but their hours are during my working hours so I would have to take time off to get there. I have to bring ID in order to pick it up so I can't have someone else do it. I have called multiple times with no answer and I left multiple voicemails asking if my boyfriend can pick it up since his ID has the same address. No response. Their voicemail says their hours are 12-5 so I left work early today to get there before 5 but they were closed with a sign on the door that said 1-4. I called and left another voicemail expressing my disappointment. I literally live across the street, I don't understand why it can't just be delivered when the last time I ordered from the same company, it was delivered to my mailbox. If my package gets returned because of this, I will be extremely upset and will be contacting head office. read more

Worst experience ever!! No one answers the phone or the door - ever! Claimed to have delivered package but left notice in mailbox that we should Reschedule delivery. 1-800 "help" line told us Canpar is parent company but gave us the number for local loomis location- ehere they wouldn't answer the door or phone despite wevsite claim they open at 9 AM. Emailed cooperate. We'll see what happens. My advice, use UPS, FedEx, even Canada Pist. Use literally ANY other company but loomis. I would give it zero stars instead of one but that wasn't an option. read more

The absolute worst delivery/courier service I've ever had the misfortune to use. After waiting 11 days for a parcel shipped from 60 away km, I eventually drove into town to pick it up. They hadn't tried to deliver it once! read more

Terrible service. How can a courier company operate if they never answer their phone, never return messages and the parent company (DHL or Loomis) has no capability to contact them directly? Mind-boggling. read more

I cant even give this place a star sends an email.stating my address is wrong or I gave a false address how the actual heck do u give a false address my address is correct I paid a duty fee n their asking for an other one for today kiss my butt .. im so upset plus they don't open till 1pm ridiculous n I never asked to u use these guys was the company I got my product from .. they've dropped stuff of before now this . If u think im paying for an other service fee ur crazy n if I don't receive my parcel due to this it's not gonna be a pleasant visit needless to say .. I kept my receipts too .. read more

Terrible service, no one answers the phone. They didn't even attempt to deliver my package in Campbell River. The actual office is closed more often than its open, making it nearly impossible to drive out of town to pick up anything that they've "attempted" to deliver. Brutal. read more

I ordered a TV. 3 days late and it has been delivered to the Courtenay office at 7:20 this morning. Sat here all day waiting. If an item is 3 days late shouldn't it be the first item delivered? read more

I've had at least 4 deliveries from Loomis in past 6 months and they always fail to find my address. They then contact me saying it's a bad address (Google it, everyone else seems to find me with no problem). When I call to give the detailed directions nobody once has answered nor do they return my calls. Will never use nor recommend this delivery service read more

This is a very poorly run business. I received a package via courier and wasn't home to accept (they were a day early). They left a card saying that the package would be back at the depot by 1600. Went there the next day but they are closed from 1130 until 1400!! No where on the card did it mention this fact. Then the clerk was 10 minutes late returning from his lunch. Didn't seem too perturbed about it. After he dealt with the lineup, he told me that the package was still on the truck going to try a second delivery!! I asked why the driver had scratched out the second delivery portion of the card. "Hmm, no idea." Then he looked around a bit further and found it. Needless to say I will never, ever use this service again. Not recommended. read more

I live in Courtenay...delivery from sender comes from a company called CanPar...tracking does not say Loomis...says CanPar...so after the first delivery was sent back from the 'facility' after several days of saying 'hold for pick up' I finally drive to 'CanPar' in Courtenay...no such business (Google has this wrong in Courtenay along with another listing/address on 5th street so TWO wrong addresses) who is this company anyways...so back to the 1800 number this after the 2nd failed delivery...saying refused. I had signed electronically and printed and signed and posted a notice on my door to authorize leaving the pkg at my front door. First time they said I was in an ap't...and put in some different postal code. Not sure who 'refused' given my preparations to ensure delivery. This last callback east let's me know it is in fact Loomis. It's after hours...I think I'll just leave a message...but some uninterested guy answers the phone mumbling something like Loomis....I say is this Loomis? Yes. What do you want? I said I'm looking for a package. You do realize we're closed. I said then why answer the phone? Pause. Ok so give me a dingle in the morning. Click. Tomorrow I could catch this package if I get there early. Remember...they're the one who are supposed to deliver on behalf of the sender....after two failed 'attempts' and nearly 4 weeks of me following up with the sender and 'CanPar'...this is where it's at Rant over. I'm speechless at this point. read more