my campervan broke down and the tow truck driver suggested Seymour, but warned me they are busy…read more Being on a road trip in a broken down campervan is a horrible feeling, having all of your belongings sitting on the side of the road with the next steps uncertain. When we explained the situation, the staff at Seymour shoehorned us in and provided excellent, comprehensive and friendly service. A big shout out to Rusty, who approached the work with curiosity, respect and warmth. I don't live in CR but would recommend Seymour to anyone!

I live two hours away. I told them my car problem and made an appointment. On arrival I got to…read morewait two hours for my appointment. Problem was assessed and an the invoice presented for the assessment with the assurance from the service writer "we will call when the brake switch arrives". They never called. I had the job done elsewhere. Would I go back?? NO. The part was locally available and the job could have been completed on the initial visit. For some reason even though they knew I had to drive two hours to get to their shop they chose not to do the work. I will never grace their doors or suggest any one go there.

The guy is a complete theif and not trust worthy. He's got my car and refuses to return it after he…read moreblew the engine. Also pulled a gun on the guy that went to get it for me.

Subject: Refund Request - $160 for Tow Not Completed…read more Hello, I paid $160 by e-transfer on January 28, 2025, for a tow that was never completed. Please refund the full amount within 24 hours of receiving this message. If I do not receive the refund within that time, I will file a formal complaint with Consumer Protection BC and report this matter to the police as potential fraud. Thank you, Sherry Hanson

Terrible experience today at Bill Howich. Drove over an hour and a half to come here for them to…read moretry and sell me a car that was unsafe for the road, a used car that was priced at 7,000$ that wouldn't hit 2,000$ on the private market. Spoke to the manager and we were extremely disappointed with his response. He explains he would sell it to the next person for 6,500$. Buyer beware. Bring a licensed mechanic with you. Be prepared to be belittled by the management. They lack respect and completely waste your time. The mechanic that I had with me knew more about the car in the first 5 minutes than what they've known about it since they got it 4 months ago. There were critical parts missing on the motor, and yet it still passed the "Bill Howich inspection". My mechanic touched the back bumper and it almost fell off as it was held on by zap straps. I was prepared to drive away a happy customer but instead I was told by management that "everyone has different expectations". The salesman that we were directly dealing with at the time was great help and gladly admitted that the car has issues. He was very honest about his lack of knowledge of the car once we arrived . However this establishment lacks true leadership in the way of management and not an apology was made for wasting our evening. No compensation for the hassle. I would highly recommend buying a vehicle anywhere but here, as you will drive away with more problems than you came in with.

Have had nothing but great service from the sales staff and the service department. Recently…read morepurchased a new Jeep wrangler and aside from needing to get a part installed they looked to see if there was any recalls without prompting and proceeded to fix without needing to wait for the official letter to be mailed to us. Will definitely go back to purchase my second car replacement vehicle in the next couple of years.

The guy who was doing my oil change didn't know how to read a dipstick…read moreHis boss had to show him...twice. Ha spilt oil all over my engine, his boss jumped in and tried to mop up the mess but didn't. They also broke the secondary hood latch, so I couldn't see why the engine compartment was smelling and looking like burning oil. They said the hood latch eas my problem, and the burning oil was not related. Funny how it never smelled before and stopped miraculously. I will NEVER use these CLOWNS again.

I have used Great Canadian Oil Change quite a few times, when in Campbell River. I have never had a…read moreproblem with their service at anytime and usually found the service fast, efficient, and good quality, which, when viewing some negative comments about them, surprised me. I just used them again this week, as unfortunate circumstances required a trip back to Campbell River and my vehicle was due for a change. I was again happy with how well they did the job, from advising me on future vehicle concerns to the fast efficient service they provide when on a tight schedule. Regular, hard working guys, doing a good job on your vehicle, has always been my experience.

if you are an customer that has the 50% off card after so many services do not go back they will…read morenot honor them, they say it is a new owner now but shawn (previous owner) still owns the building.i will not be going back!!!!!

I took my disabled friends car into them for her. Service was very good & friendly. I really liked…read morethat they vacuumed her car! Good job folks.