The ONLY reason I'm giving a 1* is that eventually my parcel was delivered. Accounting for a bit of a delay, my pharmacy send my medication a day early with a few extra ice packs. took longer - No problem - we expected that.
Long story short - driver took to wrong address. Called, left no message, blamed the sender saying the address was 'bad'. Instead of getting this package Dec 22, On the 24th I was told the only way to get my package before the December 29th was to drive 111km ONE WAY and pick it up myself.
WTH was the point of using Purolator If I have to drive.
Pharmacy got on the phone with their Purolator rep, and I had the package by 3pm Christmas Eve.
Bottom line, the address was 100% correct, Driver should have left a message, and shouldn't be blaming everyone else in sight and accepted ZERO responsibility. A wasted day, Christmas eve and lost income as I spent hours and hours on hold.
Horrible driver attitude - will never use again if it can be helped. read more