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    Sunrise Moving

    Sunrise Moving

    (4 reviews)

    TERRIBLE CUSTOMER SERVICE! broke a bunch of stuff. Don't show up when they say they will, over and…read moreover. Broke one of the specific items we asked them to take extra care with.

    This was not a positive experience. We booked this company…read morefor our move from the mainland to Vancouver Island because they're a small business and they offered storage in their warehouse at their location. This was a benefit to us as we had not found a house yet and felt it would be a bonus to have our belongings at the movers location and then when we purchase a new house our items could be transported from the warehouse to our new home. Four days before the move, we called Tamara, the owner of the company to confirm that the moving crew would have wardrobe boxes for our hanging items and that our belongings would be held at their warehouse for $300 per month. She confirmed this. On the day of the move Tamara arbitrarily decided that our belongings would be transported to a public storage location an hour from our new location. The movers told us that they weren't sure where our items were going - Parksville or Coombs or ? When I spoke to Tamara the day after the move, she told us she had run out of space and could not accommodate our belongings at the warehouse. She gave us the location and gate code of the new location once the invoice was paid. We paid the invoice the day it was emailed to us. The invoice was $700 higher than quoted. And the company's website lists that there are no "additional or hidden fees". There were. There was an extra $50 charged for mattress covers. Additionally, the movers could not find any wardrobe boxes on their truck. Eventually they found one. The majority of our hanging items were squished into regular boxes. We visited the storage facility a few days after our items had arrived. The monthly rate is $350 per month and not the $300 that Tamara quoted. When I spoke to Tamara the day after the move and told her of our concerns I asked her if there was a way we could turn this into a more positive experience. She accused me of trying to get money off the bill (which was $700 higher than quoted), and told me that I was "nitpicking" and I was "just one of those customers". My intention is not to sabotage Sunrise Moving. We picked this company because of the warehouse storage and we wanted to support a small business. If I had seen the F rating on Better Business Bureau or the D rating on Yelp I would have gone with a different mover. My hope is that my review might help others who are thinking of choosing a mover and that hopefully, Tamara will learn from this and change the way she treats people. Sadly, I doubt this will be the case. This will be my last comment on the matter.

    Purolator - couriers - Updated May 2026

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