I was nervous about this company delivering a very expensive Christmas gift because of the negative…read morereviews I read about it. Although I have a couple complaints of inaccurate info.. for the most part my experience was good. The good: Delivery was much faster then expected. Everyone I called and spoke to was pleasant and informative. The delivery guy did take some care to deliver my expensive item to a hidden closed in area on my property and clearly noted its location on door tag. The negative: received misinformation that my expensive package would not be delivered to my home without me being present and would be sent to drop off location. Also they sent me a status saying it was delivered to drop off location and not my home. Oh and their hours suck. 9am-1130 am.

I do not recommend. My delivery has been sitting at their warehouse in Courtenay for more than a…read moreweek with no movement. I called customer service and they told me I just have to wait for it to be delivered. If I wanted to pick it up I could though there hours are 1-4pm, monday to friday only. I work in a different city therefore this is not feesible.

They have the worst delivery drivers who clearly cannot read addresses and the drivers are liars as…read morewell and the company believes them over the customer I do not recommend this company as a delivery service

The ONLY reason I'm giving a 1* is that eventually my parcel was delivered. Accounting for a bit of…read morea delay, my pharmacy send my medication a day early with a few extra ice packs. took longer - No problem - we expected that. Long story short - driver took to wrong address. Called, left no message, blamed the sender saying the address was 'bad'. Instead of getting this package Dec 22, On the 24th I was told the only way to get my package before the December 29th was to drive 111km ONE WAY and pick it up myself. WTH was the point of using Purolator If I have to drive. Pharmacy got on the phone with their Purolator rep, and I had the package by 3pm Christmas Eve. Bottom line, the address was 100% correct, Driver should have left a message, and shouldn't be blaming everyone else in sight and accepted ZERO responsibility. A wasted day, Christmas eve and lost income as I spent hours and hours on hold. Horrible driver attitude - will never use again if it can be helped.

Our delivery driver, Elliott, provides excellent customer service & is on site pretty much on a…read moredaily basis. He is always personable & is a pleasure to deal with. Part deliveries are also handled with due care & attention & with zero damage on the part of our Ace Courier driver. We have also experienced excellent customer service when requesting deliveries or whenever we contact Ace Courier with any concerns. We highly recommend this company. With many thanks from a satisfied customer who operates a very busy (& local) collision repair shop (Courtenay Collision Services Ltd.)

Extremely great staff and service at store #706, Courtenay, BC !…read moreMy last 2 visits in the cell phone department were excellent! I was in a big problem with a cell phone service provider, just signed a contract etc etc and was quite upset. When I went in the professional was very helpful, informative, supportive, upbeat and courteous with helping me reach a solution to my cell phone issue. I left happy and feeling grateful. Thank - you again Cam, Jacob and staff for your amazing customer service and support. A job well done! See you again soon.

I have recently purchased an I phone from best buy i filled out all the forms paid for unlocking…read morethe phone and the monthly contract through our bank account, the monthly plan was listed in the contract. Guess what when I received our bill from telus it was 234.24 dollars higher than the last bill , thats with paying our bill through our bank account to best buy for our monthly phone plan. I have contacted best buy and that was 3 days ago I have contacted them now 3 days in a row each day I can not contact the store there is no option for that. The reps say the store is busy I say look after your paying customers or hire more help to address the concerns of your customers, This service is very poor service to say the least it seems once they have received your money its see you later. The other thing the receipts they give you are 6 feet long and include no information. My final thoughts poor poor service best buy.

This was not a positive experience. We booked this company…read morefor our move from the mainland to Vancouver Island because they're a small business and they offered storage in their warehouse at their location. This was a benefit to us as we had not found a house yet and felt it would be a bonus to have our belongings at the movers location and then when we purchase a new house our items could be transported from the warehouse to our new home. Four days before the move, we called Tamara, the owner of the company to confirm that the moving crew would have wardrobe boxes for our hanging items and that our belongings would be held at their warehouse for $300 per month. She confirmed this. On the day of the move Tamara arbitrarily decided that our belongings would be transported to a public storage location an hour from our new location. The movers told us that they weren't sure where our items were going - Parksville or Coombs or ? When I spoke to Tamara the day after the move, she told us she had run out of space and could not accommodate our belongings at the warehouse. She gave us the location and gate code of the new location once the invoice was paid. We paid the invoice the day it was emailed to us. The invoice was $700 higher than quoted. And the company's website lists that there are no "additional or hidden fees". There were. There was an extra $50 charged for mattress covers. Additionally, the movers could not find any wardrobe boxes on their truck. Eventually they found one. The majority of our hanging items were squished into regular boxes. We visited the storage facility a few days after our items had arrived. The monthly rate is $350 per month and not the $300 that Tamara quoted. When I spoke to Tamara the day after the move and told her of our concerns I asked her if there was a way we could turn this into a more positive experience. She accused me of trying to get money off the bill (which was $700 higher than quoted), and told me that I was "nitpicking" and I was "just one of those customers". My intention is not to sabotage Sunrise Moving. We picked this company because of the warehouse storage and we wanted to support a small business. If I had seen the F rating on Better Business Bureau or the D rating on Yelp I would have gone with a different mover. My hope is that my review might help others who are thinking of choosing a mover and that hopefully, Tamara will learn from this and change the way she treats people. Sadly, I doubt this will be the case. This will be my last comment on the matter.

TERRIBLE CUSTOMER SERVICE! broke a bunch of stuff. Don't show up when they say they will, over and…read moreover. Broke one of the specific items we asked them to take extra care with.

I made a phone enquiry about pants hemming and Janet was very friendly and courteous answering my…read morequestion. I'm definitely taking my pants there. And the hours are great. I'll also try them for my dry cleaning needs. Thanks White Hat!

From the owner: Full Service dry cleaner with experienced and qualified staff dedicated to customer service with a…read morewide range of service offerings, including same day drycleaning, morning curb side laundry drop off , FREE drycleaning pick up and delivery service* (restrictions apply) garment repair and alteration services, wedding gown cleaning and preservation, leather cleaning, drapery and upholstery cleaning, home services cleaning, fire and flood restoration, commercial laundry, coveralls, rugs, restaurant uniforms, company uniforms, quick turn around service available.

Friendly,prompt,efficient,and professional service at more than reasonable rates…read more It was a pleasure meeting Gary. I would highly reccommend. Thank you. Edie Bible

From the owner: GM Rv 5Th Wheel & Marine Tow/Haul located in Campbell River Bc will move your Rv Travel Trailer or…read more5th Wheel or Boat anywhere on Vancouver Island and beyond carefully and professionally,, Gary has over 30 years of over the road Class 1 Long haul trucking and delivery experience , For a Tow Haul Quote give me a call email or text and i will get back to you right away,,