UPDATE: My sincerest apologies to 1800 GOT JUNK. Someone else had taken the unit just before Got…read moreJunk arrived as to ensure they would not take it away by mistake. I was not aware of this. I would highly recommend this service to anyone looking to eliminate the stress of clutter in their home. After writing this review, Got Junk had attempted to contact me to rectify the situation within 24 hours. ******************************************************************************************** Phoned 1800-Got-Junk to have a bunch of misc. things removed from our basement. They are polite and courteous, etc. The customer service up to the end of the removal was great. However, a few days later I discovered they had taken something they were not supposed to, a handmade wooden bathroom cabinet built by my wife's father. It was near the items to be removed, but I had indicated only to take items up to a certain point in the basement and leave the rest, The cabinet was for our renovation and we had been saving it for some years to finally use it. Needless to say my wife was pretty upset about it. I phoned the company back and they told me it was likely disposed of. They told me they would call back. I have not received such a call. I would call the $160 price tag worthwhile had it not involved the loss of something of such importance to us. Unfortunately this experience has turned us off of using their services in the future. ********READ UPDATE ABOVE*********

I recently booked a pickup with Just Junk for a pickup on Vancouver Island on July 29/2016. The…read morereviews I read seemed promising. I spoke with a very helpful customer service rep named Ali, but after booking with this company it went downhill from there. We were promised a two hour window that was to be from 10:30-12:30. We were also sent an email stating that we would be called between 10:15 and 10:30 to let us know when they would be arriving. This simply did not happen so I finally called at 12:15 to find out why no one had contacted us. The person I spoke with did not really have any answers for us so I asked him to please have a manager or someone who did know why we hadn't been contacted us to call us. I did receive a call from a manger named Kathy approximately 5 minutes later to tell us that not only would they not be arriving at the promised time but we would be lucky if they arrived at 2:30 at the earliest. She gave no explanation why we weren't called and offered a very insincere "I'm sorry". I told her that this service was unacceptable but she did not show any concern in the least. I also told her that I would be writing a review and once again she simply did not care. We were on a time restriction with the sale of our house and had hired Just junk for this very reason. Due to the fact that they made no attempt to assist us I would not recommend this company to anyone and will certainly not give them any future business.

They were very polite, reliable, did very good work, anxious to please…read more Gladly recommend them

From the owner: At JBM Custom Contracting, we keep things simple for our clients. Instead of dealing with multiple…read morecompanies, you can call us for pretty much everything exterior cleaning, junk removal, demolition, yard work, Concrete Projects, Constructions and repairs , site prep all handled by one reliable team. We focus on doing the job right the first time, showing up when we say we will, and keeping clear communication throughout the whole process. We also use eco-friendly products whenever possible to protect your home / business and the environment. Being a local Vancouver Island business, we care about our reputation and the people we work with. Most of our growth comes from word of mouth, and that only happens when customers are genuinely happy with the results. At the end of the day, we’re here to make your life easier one call, and we handle the rest.

Movers had excess amount of moving blankets to wrap furniture for move- we even had our own to…read moreprovide them. They failed to take the time and care when moving a sideboard that was only 1 year old and in mint condition. They did not wrap this item and when carrying it into the house carried it from the top of the unit, not supporting the base. the top came off and then entire unit was in pieces on the ground. They advised " sorry, not covering this in insurance" and left the unit scattered on ground. When attempting to contact the manager Rebecca Stevenson, there was no reply to 3 emails. Very poor customer service and absolutely no liability to cover losses of consumer due to poor care and handling. I would never recommend this business.

BEWARE is the best advice I can offer after two experiences with TALO…read more This is what I have learned to expect from them: They will be late. On the first move, they were 3 hours late because a driver had called in sick. That can happen, and I thought it forgivable. Two years later on the second move, they were 4 hours and 40 minutes late. Again "a driver called in sick". Apologies were offered on both occasions, but that did nothing to mitigate the exhaustion experience by this senior caused by a 9-hour moving day for a 550 square foot space. They will lose something. On the first move, vacuum cleaner attachments went missing. I didn't notice this until the next day so too late to report. On the second move, two woven baskets and a 3-foot silk plant went missing. This I noticed and reported within an hour of the team leaving but I received only repeated assurances of how important my concern was and how "Our top priority as your go-to home moving company is the protection and safety of your possessions". Nice words, no action. There will be damage to something. On the first move, it was minimal. The leg of a dresser was loosened and bent and the frame of a folding table was slightly bent. On the second move, there was damage to a leg on each of two recliners, a chip out of a wooden kitchen table, and slight damage to the finish of a TV stand. Again, I was far too tired to notice these things before the team left, so too bad for me. The team will be friendly and personable. Fairness demands that I report the good as well as the negative. Justin and Jason were both very pleasant to deal with and are good ambassadors for TALO. This is the first negative review I have ever posted in any circumstance but conscience dictates that I alert unsuspecting potential clients of the pitfalls that I met with on two separate encounters with Take A Load Off Moving Ltd.

I've used Trash-to-go twice and both times they've been fast, efficient and very pleasant to deal…read morewith. Highly recommended.

These guys are fantastic!! Not only are they prompt and efficient they are very professional and…read morefriendly! They loaded 1 1/3 trucks in 1.5hr including a dump in between! Would definitely recommend this company! Their prices are great too for the work they do! High five guys!

Set up an appointment and they were on time and ready to go. Everything was taken away in a timely…read morefashion, very efficient and a reasonable price. I would highly recommend this company to anyone with a need for junk removal. I will use them whenever the need arises. Thank you again, Gary

From the owner: Fast, reliable junk removal in Nanaimo & Central Vancouver Island. We remove furniture, appliances,…read moremattresses, hot tubs, yard waste, renovation debris and more. Full-service estate, garage, storage unit and property cleanouts available. Locally owned, insured and committed to responsible recycling and donation whenever possible. Contact Junk Matters today for a fast, straightforward estimate.