Horrific!
Only actual satisfaction from doing business with this company was Rebecca, she was professional, assertive and actually able to get a hold of, I felt she really tried hard to give actual respectable customer service. Tyler... not so much. Very polite when you could get a hold of him but that was very far and few between. I had a scheduled appointment a month in advance... no show. After many calls to Tyler I finally received a call after leaving a text message followed after a few voicemails, I was assured the driver would be there 2 days after original scheduled date.... Again no show. I reached out to Rebecca, she was very apologetic and offered a free pump for scheduled appointments that was a no show, well 3rd time wasn't the charm... again no show. The communication between Tyler, his driver and what is actually important in running a successful customer satisfied business is well down the pooper... fitting right? Except don't expect your time, efforts or calls to actually be processed or pumped out, you'll be waiting. Thanks again to Rebecca for her communications, hopefully the rest of your company follows suit soon. As a business owner myself this was absolutely the worst communication break down, lack of organization I've ever seen, no excuse for that 3 times in a row. Save yourself time and book save on septic or any other local septic company for your septic needs. Your times worth it. read more