If I could give a few negative stars, I would. My friend booked the rental and it although it…read moredidn't seem new or modern as other rentals, he was kind enough to book it for us. However, I wished he had Googled reviews on them; because they are not kind. The week before we were to leave, he received a call indicating the hot tub would not work. They didn't offer to reimburse for the false advertisement; and indicated they would think about it. But never call to say one or the other. Another friend of mine rented a vacation place in Sunriver and received a similar call, but with a $100 reimbursement. This place did not. On the first night we got there, I was the second party of many to arrived noticed the place was decent. Nothing glamorous or spotless, it was simply there. Since we arrived late in the night, we made dinner. When I went to use the microwave, it didn't have a handle. You can see the only way to open it is to pull the section in which the handle used to be. Daily, everyone left to hike and snowboard during the three day weekend. We cleaned the place after each usage. We hung out at the home playing board games we brought. Nothing insanely crazy to cause any damages to the house. When we came back to Portland, my friend received an angry phone call. He indicated the lady screamed at him and sent him pictures of damages done to the house: the missing microwave handle, a hole in the wall never a doorway, and an uncleaned section of the wall next to the toilet. My friends and I were all shocked at these accusation, since we didn't do or caused them. None of us caused them, yet they indicated we did. Ironically, the pictures were of the house, but they didn't match the items currently in the house. For instance, the picture with the hole in the wall had a rug reflected in the glass panel, but I remembered there were two rugs in the same spot, which seemed fishy. As for the microwave handle, it wasdefinitely broken before we arrived. The plastic seems worn out, something that would take months to shown the run down, chipped plastic; not an indicident only 2-3 days off. This rental property has been nothing but poor and forgettable. I don't recommend anyone renting from them. Very unprofessional and a $300 bill in addition to the rental to show for it. The house is called, "Three Pine Lodge".

LEARN FROM MY MISTAKES! I didn't read the Yelp reviews before I booked our Thanksgiving holiday in…read moreBend. Please read them and save yourself the heartache many of us have experienced with this rental company. READ THE FILTERED COMMENTS TOO. My family and I decided to stay at the "Georgia Peach" over Thanksgiving. The house was lovely, but working with the rental company was an absolute nightmare. I would highly suggest you find another rental company for your stay in Bend. I booked the rental on 11/9 and was overcharged right away. The refund took 6 days to be returned to me. When we left the property we had washed the dishes, cleaned up the rooms and put a load of towels in the washing machine as stated on our contract. I got a phone call Friday, when I got home that two towels were missing from the property. Because I was traveling with my sisters family I told the woman I would call my sister and see if the towels were in her luggage and call her right back. My sister did not have the towels in her luggage, so I called the woman back and left a voicemail. I also sent an email confirming that my sister had put a load of towels in the washing machine and these towels must be with the others. I did not hear anything back from the rental company. Sunday I logged into my bank account to balance my checkbook and noticed I'd been charged $95 from the rental company. I called and got no answer so I sent an email stating that I wanted to know why I was charged, I felt it was inappropriate to debit my account without first alerting me to a problem. I got a call from the rental company later in the day. The woman told me that FOUR towels were missing and a red blanket. I told her we did not have the towels and we never saw a red blanket in the living room the entire time we were there. I asked her to have her manager please call me on Monday. The manager called me at 1:15pm Monday and right from the start, I feel, was very abrupt and rude on the phone. She interrupted me multiple times and would not give me straight answers to my questions. She went from making a confusing situation, maddening. And I find it suspicious Friday afternoon we were told it was two towels, and then Sunday we were told it was four towels and a blanket. I tried to speak with her about this, but she interrupted me and said, "I've been doing this for 9 years, and no one EVER has the stuff that is missing" and cut me off. I also think you should also read her comments posted on yelp. At this point, there are 14 reviews on Yelp and 9 of them are either 1 or 2 stars all stating the same (or similar) issues. This is not a fluke; I am not the only one that this has happened to. Please do not let it happen to yourself.

Carrie was an incredible partner throughout the process of selling our home. Her support began well…read morebefore we ever listed--she offered thoughtful guidance on how to prepare our home for the market and helped us make decisions that truly made a difference. Throughout the experience, Carrie was steady, responsive, and deeply committed. She went above and beyond at every step, always looking for ways to support us and ensure our home was presented in the best possible light. She did everything she could to help us find a buyer for our home. We always felt we were in capable and trustworthy hands. Carrie genuinely cares about her clients and brings both professionalism and heart to her work. I would absolutely recommend her to anyone looking for an agent who will go out of her way to do the very best for you.

Fantastic!! Carrie represented us on a purchase and we were coming from out of state so much to…read morejuggle, but she was there every step of the way guiding, explaining and facilitating our process! She took SO much time along the way to get things done for us and reassure us when necessary with her calm knowledge of the process. We highly recommend and appreciate Carrie !!

Jessy has managed our place for over year now, and we couldn't be happier…read more Always there when we need her. Richard and Cindy Dietel

From the owner: Results driven property management, co-hosting, & marketing solutions for short term vacation…read morerental owners and investors. Become our guest and as we take care of yours. Earn passive income, protect your asset, let us do the work. Al la carte services - choose the services you need. Do as much or as little as you want. Everything from assisting you with the set up of your rental through pricing, marketing, bookings, guest communications, coordinating cleaning, and maintenance, full service property management, etc. We specialize in top performing properties through dynamic marketing strategies, robust technology, attention to detail, and white glove service, leading to the highest returns for our investors.

It's almost impossible to communicate with them on the phone. Low booking, poor customer service,…read moredrop the ball. Would not recommend to home owners.

I stayed at Old Mill Magic this past week while in town for a business meeting, and it was a great…read moreexperience. The home is well-appointed, comfortable, and convenient located near the Old Mill and downtown. Great running time in the morning along the river. I appreciated the thoughtful touches like coffee beans, a grinder, and a Keurig. Communication from the team was clear and helpful throughout my stay. I'll definitely be back.

Missed 4 showings. Never canceled 2 . Canceled one 10…read moreminutes before showing when I was already at the property

PLEASE READ THIER REVIEW ON REDDIT! Jennifer Shipman and Sharon Donegan are the worst of the worst…read moreever to come across. They are pathetic at attempting to do their job responsibilities and ill educated to properly communicate. They refuse to get on any of their properties but feel entitled to take away the basic property rights off of their own mistakes which leaves renters confused and unable to get the necessities they paid for. They are an unethical company that is quick to ignore issues and take as much money they can get from anyone.

Really excellent work. He was recommended by a friend and we couldn't have gone with someone…read morebetter. He came out 2x as we got the lay of the land on our locksmith needs. He charged us very little for the second visit, based on that we were unsure of if we would need the additional lock and he told us he could come back if we decided we did need the lock. He talked about his two kids and was professional, kind, and knowledgeable.

Keith was quick to respond after calling for help so he can assist my GF from across the state. He…read morewas there within 10 minutes! He not only helped her fix the stuck key lock, but tried other ways to prevent future problems. 10/5 stars Keith!

Beautiful 2-bedroom unit overlooking the Deschuttes River. It was a delightful stay…read more Alpenglow staff responded quickly on the two occasions that we needed help.

We had a fabulous time in Bend, Oregon because the staff at Alpenglow Vacation Rentals worked with…read moreus to assure that we had selected the perfect place to stay. Everyone was patient, friendly, professional, and so very helpful. We stayed at the Lil' Oar House in July 2023 and it was perfectly located exactly where we needed to be. Close to the river, shopping, breweries, restaurants, hiking, river surfing (have you ever done that before?). It's an amazing sight to see. Most importantly the home is extremely comfortable to hang out in and relax. I'm the mom and I travelled with our three young adult daughters -- they coined themselves the three Lil' Oars after the house. It was serendipity that brought us to the house and meant to be for sure. We are telling our friends and family members to always work through Alpenglow Vacation Rentals if they are traveling to Bend or any other area that the company serves -- they really take care of you. Thank you so much. xox

The houses I stayed at through this company were decent homes. The first one we had a lot of issues…read morewith the hot tub service as well as the cleanliness of the home. The second house was only two years old and was great. The HOA absolutely sucked though and the neighbors thought letting their dogs crap in your yard was ok. The original office lady we dealt with I'd give a five star review. However the current lady is snarky and rude. Long story short if you're ok with houses being decent but crappy customer service this place isnt horrible.

Highly recommend if looking for nice, convenient housing in Bend area. Very user friendly!read more