We stayed 4 nights in Fay with our pup. The location was perfect for walking downtown, which we…read moredid a couple of times as we lucked out with some really warm weather for March. The neighborhood is not upscale (although the property prices probably are), but it is very quiet & safe. The home itself met my very high standards for cleanliness. It had a light & open feel even though the home is small. We didn't spend much time in the back yard, but it would be great in the summer & fall. The hot tub was perfect. A couple of great places to walk our dog that we discovered were on the Deschutes River from Sawyer Park north to the Archie Briggs Canyon & South of the Old Mill District either on the other side of the river from the Farewell Bend Park (there's a foot bridge). Downtown is also really dog friendly. We'll definitely stay at Lavabelles again.

Great location and very clean. Several smoke detectors broken/missing but besides that, very niceread more

If I could give a few negative stars, I would. My friend booked the rental and it although it…read moredidn't seem new or modern as other rentals, he was kind enough to book it for us. However, I wished he had Googled reviews on them; because they are not kind. The week before we were to leave, he received a call indicating the hot tub would not work. They didn't offer to reimburse for the false advertisement; and indicated they would think about it. But never call to say one or the other. Another friend of mine rented a vacation place in Sunriver and received a similar call, but with a $100 reimbursement. This place did not. On the first night we got there, I was the second party of many to arrived noticed the place was decent. Nothing glamorous or spotless, it was simply there. Since we arrived late in the night, we made dinner. When I went to use the microwave, it didn't have a handle. You can see the only way to open it is to pull the section in which the handle used to be. Daily, everyone left to hike and snowboard during the three day weekend. We cleaned the place after each usage. We hung out at the home playing board games we brought. Nothing insanely crazy to cause any damages to the house. When we came back to Portland, my friend received an angry phone call. He indicated the lady screamed at him and sent him pictures of damages done to the house: the missing microwave handle, a hole in the wall never a doorway, and an uncleaned section of the wall next to the toilet. My friends and I were all shocked at these accusation, since we didn't do or caused them. None of us caused them, yet they indicated we did. Ironically, the pictures were of the house, but they didn't match the items currently in the house. For instance, the picture with the hole in the wall had a rug reflected in the glass panel, but I remembered there were two rugs in the same spot, which seemed fishy. As for the microwave handle, it wasdefinitely broken before we arrived. The plastic seems worn out, something that would take months to shown the run down, chipped plastic; not an indicident only 2-3 days off. This rental property has been nothing but poor and forgettable. I don't recommend anyone renting from them. Very unprofessional and a $300 bill in addition to the rental to show for it. The house is called, "Three Pine Lodge".

LEARN FROM MY MISTAKES! I didn't read the Yelp reviews before I booked our Thanksgiving holiday in…read moreBend. Please read them and save yourself the heartache many of us have experienced with this rental company. READ THE FILTERED COMMENTS TOO. My family and I decided to stay at the "Georgia Peach" over Thanksgiving. The house was lovely, but working with the rental company was an absolute nightmare. I would highly suggest you find another rental company for your stay in Bend. I booked the rental on 11/9 and was overcharged right away. The refund took 6 days to be returned to me. When we left the property we had washed the dishes, cleaned up the rooms and put a load of towels in the washing machine as stated on our contract. I got a phone call Friday, when I got home that two towels were missing from the property. Because I was traveling with my sisters family I told the woman I would call my sister and see if the towels were in her luggage and call her right back. My sister did not have the towels in her luggage, so I called the woman back and left a voicemail. I also sent an email confirming that my sister had put a load of towels in the washing machine and these towels must be with the others. I did not hear anything back from the rental company. Sunday I logged into my bank account to balance my checkbook and noticed I'd been charged $95 from the rental company. I called and got no answer so I sent an email stating that I wanted to know why I was charged, I felt it was inappropriate to debit my account without first alerting me to a problem. I got a call from the rental company later in the day. The woman told me that FOUR towels were missing and a red blanket. I told her we did not have the towels and we never saw a red blanket in the living room the entire time we were there. I asked her to have her manager please call me on Monday. The manager called me at 1:15pm Monday and right from the start, I feel, was very abrupt and rude on the phone. She interrupted me multiple times and would not give me straight answers to my questions. She went from making a confusing situation, maddening. And I find it suspicious Friday afternoon we were told it was two towels, and then Sunday we were told it was four towels and a blanket. I tried to speak with her about this, but she interrupted me and said, "I've been doing this for 9 years, and no one EVER has the stuff that is missing" and cut me off. I also think you should also read her comments posted on yelp. At this point, there are 14 reviews on Yelp and 9 of them are either 1 or 2 stars all stating the same (or similar) issues. This is not a fluke; I am not the only one that this has happened to. Please do not let it happen to yourself.

Carrie was an amazing realtor with top notch expertise in all things real estate! Carrie expertly…read morehelped us sell our home from advice on how to show our home, great MLS write up and professional pictures to helping with escrow paperwork and follow up to ensure timely processing and completion! Carrie managed us thru several offers and guided the process expertly and efficiently with our best interests first and foremost! I would recommend Carrie as your selling or buying agent . Her expertise will guide you professionally and thoroughly!

Carrie was an incredible partner throughout the process of selling our home. Her support began well…read morebefore we ever listed--she offered thoughtful guidance on how to prepare our home for the market and helped us make decisions that truly made a difference. Throughout the experience, Carrie was steady, responsive, and deeply committed. She went above and beyond at every step, always looking for ways to support us and ensure our home was presented in the best possible light. She did everything she could to help us find a buyer for our home. We always felt we were in capable and trustworthy hands. Carrie genuinely cares about her clients and brings both professionalism and heart to her work. I would absolutely recommend her to anyone looking for an agent who will go out of her way to do the very best for you.

I rarely write negative reviews. If I have a bad experience I usually choose to stay silent about…read moreit but this one really bugged me. My friends and I (3 couples) stayed at one of their Palm Springs homes over Labor Day weekend and actually had a good time for most of the stay. But a couple of things happened that are causing me to write this review. 1. Upon arrival the house was over 90 degrees. I completely understand that Palm Springs is extremely hot and that homes need time to cool down. But I would expect that a company renting out a vacation home in the desert would think to turn on the AC well in advance of their guests' arrival. While the AC actually was on when we got there, it took about 11 hours for it to cool down to 78 degrees. The Arrived agent that met us at the house told us that it was an older AC system and that it would take some time to cool down, but 11 hours?? And that seems like even more reason to make sure the system is turned on well in advance. The excuse we were given was that they were very busy that day and that no one was able to turn it on earlier. 2. During the last night of our stay there was a thunderstorm that resulted in a leak in the ceiling in one of the bedrooms as well as the guest bathroom. The couple that was staying in that bedroom had to move to the couch (at 2am) and deal with some of their belongings getting essentially rained on. When I reported this to Arrived and asked if there would be any sort of reimbursement the response was "while we are sorry you were inconvenienced, we will not be compensating at this time as it was out of our control". I get that a storm is a force of nature and I was not anticipating a full reimbursement for our stay, but even a small amount of compensation for the inconvenience would have been nice. A few dollars for the dry cleaning of the clothes that got wet, credit or a discount for a future stay, any sort of gesture as a token of appreciation for our business. Nothing was offered and I found the treatment of the situation to be overall very casual and as if they just wanted to be done with us. I gave two stars here because the house was in good condition and the Airbnb listing was accurate so I can't fault them for that. But for customer service, maybe 1 star. The greeting agent was nice. Otherwise, not a great experience.

It's almost impossible to communicate with them on the phone. Low booking, poor customer service,…read moredrop the ball. Would not recommend to home owners.

Missed 4 showings. Never canceled 2 . Canceled one 10…read moreminutes before showing when I was already at the property

PLEASE READ THIER REVIEW ON REDDIT! Jennifer Shipman and Sharon Donegan are the worst of the worst…read moreever to come across. They are pathetic at attempting to do their job responsibilities and ill educated to properly communicate. They refuse to get on any of their properties but feel entitled to take away the basic property rights off of their own mistakes which leaves renters confused and unable to get the necessities they paid for. They are an unethical company that is quick to ignore issues and take as much money they can get from anyone.

We loved staying here. If you are looking for a quaint…read moreaffordable pet friendly home with a hot tub and full kitchen and laundry room then look no further. This is a real gem. Clean too. We had a great time here and will definitely stay here again next time we go to Bend. Owner is friendly and not intrusive.

From the owner: Affordable and pet-friendly lodging in the heart of Bend.read more

Keith actually called back! My husband had called three other locksmiths to help us program our…read morecar key. One person we called never showed up and two never called back. I was so worried that I was going to get stuck somewhere. Keith is friendly and very nice. He does what he says and came when he said he would and got my car keys programmed and gave us some helpful hints. The value of his services is well beyond the service fee. I would highly recommend Knight's Locksmith.

Keith was quick to respond after calling for help so he can assist my GF from across the state. He…read morewas there within 10 minutes! He not only helped her fix the stuck key lock, but tried other ways to prevent future problems. 10/5 stars Keith!

My company was having all remote employees come to town for a meeting, so I booked this house…read more Everything was GREAT!!!! The house was clean, full of natural light and plenty of room and privacy for everyone. The back yard was perfect for a sunny afternoon BBQ and the house seemed to have everything you could think of; straws, a leash, plastic bags... With this house being in such a great location it made it easy for people to get coffee in the am or dinner in the evening. I would book the house on NW Congress in the future.

Beautiful 2-bedroom unit overlooking the Deschuttes River. It was a delightful stay…read more Alpenglow staff responded quickly on the two occasions that we needed help.

My wife and I stayed here in a fully furnished month-long rental. First off, Bre and the team's…read moretransparent communication throughout our stay from booking to getting our full security deposit back was fantastic. Our unit had a washer/dryer in unit and the dryer wasn't able to be fixed during our month long stay due to covid & parts delay. We didn't mind this and the My Lucky House team provided an ample amount of quarters to use the on-site laundry service. In addition, we wanted to stay an extra night and they did not charge us for this night due to the inconvenience of the dryer, which was much appreciated. The location is very close (3 min drive) to multiple grocery stores (Whole Foods, Safeway, Costco), some good restaurants (Jackson's corner) and is about a 10 min drive to downtown Bend. The only reason this doesn't get 4 stars is that the building doesn't have great insulation and the neighbors can be heard if they are loud. Overall though a very solid 4 stars. Would stay here again if we needed a fully-furnished rental.

The houses I stayed at through this company were decent homes. The first one we had a lot of issues…read morewith the hot tub service as well as the cleanliness of the home. The second house was only two years old and was great. The HOA absolutely sucked though and the neighbors thought letting their dogs crap in your yard was ok. The original office lady we dealt with I'd give a five star review. However the current lady is snarky and rude. Long story short if you're ok with houses being decent but crappy customer service this place isnt horrible.

As a renter for over a year, Superior is the best property management company my wife and I have…read moreever worked with! Everyone has been incredibly helpful, responsive and friendly at every step from touring the property to maintenance requests. Dan is an absolute legend when it comes to coordinating repairs and maintenance. Unlike other property management companies we have rented through, Superior actually feels like they have our best interests in mind and have been extremely accommodating and communicative. I highly recommend them to anyone looking to rent in Bend.

From Northern VA to Bend, OR- needed to rent a place in a pinch. The fees were pretty incredible…read moreand a credit report had to be run just to SEE the rental (my husband was there at the time, but we were unable to see with an agent). We were "awarded" the opportunity to rent it and signed the lease effective 10/15/2025; not arriving until the day before Thanksgiving because of logistical and employment situations. The property was dusty and needed to be cleaned the day before move in. The oven and microwave were 30 years old and pretty much non- usable. We were visited by Superior once moved in to check the condition of the property. The ladies were nice enough but not what I would call concerned about a couple of problems with the property. The owner actually came to the house to install the oven and microwave because of the delay with them coordinating contractors. Thanks Nick! It was a nice enough property and the rent we paid was commensurate with the type and condition of the property. When we arrived, I had to replace toilet seats and hand clean all the glass lighting and replaced everything with appropriate LED bulbs. We also had to pay $750 to clean up the lawn that was left unattended for 45 days before we arrived. When we left, with the property cleaner than we had received it, Superior charged me $540 for supposedly cleaning it. I call BS on that. I was on my hands and knees in the bathrooms; again hand cleaned every lighting fixture; moved W/D to clean behind; wiped out all refrigerator and freezer shelves. and cleaned out the garage/windows and flooring. We also had the property outside professionally manicured and cleaned 1 week before we left ($450) . Stay away from any property managed by this company. They were not responsive (unless it was convenient to them) and they will take your hard earned money. If you have to use them leave the carpet dirty and the residence uncleaned because they will charge you anyway. As an aside, Mountain High is a very nice neighborhood that has very good and nice neighbors. A great place, but not if Superior is in the picture. *We gave them a chance to itemize the cost of the cleaning so we could understand what we got charged $540 dollars for, and they ignored our request*. That tells me all I need to know about their business dealings.