From Northern VA to Bend, OR- needed to rent a place in a pinch. The fees were pretty incredible…read moreand a credit report had to be run just to SEE the rental (my husband was there at the time, but we were unable to see with an agent). We were "awarded" the opportunity to rent it and signed the lease effective 10/15/2025; not arriving until the day before Thanksgiving because of logistical and employment situations. The property was dusty and needed to be cleaned the day before move in. The oven and microwave were 30 years old and pretty much non- usable. We were visited by Superior once moved in to check the condition of the property. The ladies were nice enough but not what I would call concerned about a couple of problems with the property. The owner actually came to the house to install the oven and microwave because of the delay with them coordinating contractors. Thanks Nick! It was a nice enough property and the rent we paid was commensurate with the type and condition of the property. When we arrived, I had to replace toilet seats and hand clean all the glass lighting and replaced everything with appropriate LED bulbs. We also had to pay $750 to clean up the lawn that was left unattended for 45 days before we arrived. When we left, with the property cleaner than we had received it, Superior charged me $540 for supposedly cleaning it. I call BS on that. I was on my hands and knees in the bathrooms; again hand cleaned every lighting fixture; moved W/D to clean behind; wiped out all refrigerator and freezer shelves. and cleaned out the garage/windows and flooring. We also had the property outside professionally manicured and cleaned 1 week before we left ($450) . Stay away from any property managed by this company. They were not responsive (unless it was convenient to them) and they will take your hard earned money. If you have to use them leave the carpet dirty and the residence uncleaned because they will charge you anyway. As an aside, Mountain High is a very nice neighborhood that has very good and nice neighbors. A great place, but not if Superior is in the picture. *We gave them a chance to itemize the cost of the cleaning so we could understand what we got charged $540 dollars for, and they ignored our request*. That tells me all I need to know about their business dealings.

Bad staff and scam and take advantage of the disabled...after taking the deposit on the placeread more

Kelly has managed our townhouse for over 2 years. She found our tenants and has managed all…read moreproperty details as needed. She has been able to coordinate all maintenance issues that have occurred and emails us updates on a regular basis. She is highly competent and we are extremely satisfied with her her services. We would not have been able go manage without her. We highly recommend Kelly at High Country Property Management. Marie & Rob Hitchcock

Kelly is so knowledgeable and helpful. She is prompt in responding to you and is an absolute wealth…read moreof information. I felt very comfortable trusting my home to her.

Velocity Property Management - All Smiles Until You Apply…read more At first, the leasing agents at Velocity Property Management were friendly and helpful--until we submitted our application. The moment they had what they needed from us, their attitude completely shifted. Communication became rude, dismissive, and honestly, unprofessional. It felt like we went from being potential residents to a complete inconvenience overnight. They were more than happy to show us a run-down property on the outskirts of town--something that was barely livable and definitely not worth the price. But once we asked real questions or needed follow-up, they acted like we were bothering them. The shift in attitude was so blatant, it was insulting. If you're considering renting through them, be warned: the fake kindness disappears fast, and you're left dealing with a team that clearly doesn't care about the people they're supposed to serve. If I could give zero stars I wouldn't even do that.

Lindsay did a great job renting my place in Bend. She was…read morethorough, knowledgeable & so helpful advising me. I am more confident in my well screened new tenants that got in quickly during Covid 19. I recommend them.

Elevation PM is second to none! We rented with them for 3 years and they made the process of…read morefinding and staying in our rental smooth and easy. We moved to Bend from across the country and weren't able to see the home in-person before moving in. The EPM was incredibly helpful, clear, and fast in communications and processing our applications. That level of professionalism was maintained throughout our 3 years with them. From the owners to the office and maintenance staff, everyone was kind and responsive. We couldn't have asked for better and would recommend them to all!

Rental property is great when it's great and miserable when there are issues. I've been using…read moreElevation Property Management since early 2019 and couldn't be happier. The whole team Is knowledgeable, responsive, and gets the job done the right way the first time.

Carrie was an amazing realtor with top notch expertise in all things real estate! Carrie expertly…read morehelped us sell our home from advice on how to show our home, great MLS write up and professional pictures to helping with escrow paperwork and follow up to ensure timely processing and completion! Carrie managed us thru several offers and guided the process expertly and efficiently with our best interests first and foremost! I would recommend Carrie as your selling or buying agent . Her expertise will guide you professionally and thoroughly!

Carrie was an incredible partner throughout the process of selling our home. Her support began well…read morebefore we ever listed--she offered thoughtful guidance on how to prepare our home for the market and helped us make decisions that truly made a difference. Throughout the experience, Carrie was steady, responsive, and deeply committed. She went above and beyond at every step, always looking for ways to support us and ensure our home was presented in the best possible light. She did everything she could to help us find a buyer for our home. We always felt we were in capable and trustworthy hands. Carrie genuinely cares about her clients and brings both professionalism and heart to her work. I would absolutely recommend her to anyone looking for an agent who will go out of her way to do the very best for you.

We had a great experience working with Kristi. She was easy to work with, helped us navigate…read morethrough challenges and made the process easy. She is extremely approachable and thoughtful in her communication, and we appreciated the expertise she provided!

Called to interview them to represent us in a purchase and only got a a short 10 minute…read moreconsultation where the interest didn't seem to be there.

I realized that it has now been 5 years ago that I left my review and wanted to provide an update…read more I still LOVE these guys! They provide a stellar property management service that is both firm and fair from both sides. Communication is a pleasure even if its bad news. They are my partner and my "team Bend!" and I'm so grateful for their work. I even brought my dad by to meet them one time when we were in town. He's always managed his properties on his own but he could see what a good thing I had going there! Thanks again you guys! :)

Becky and her team were by far the most outstanding property management company we have worked with…read moreto date in Bend. We have been renting for 2 years now. We have been in multiple locations and worked with multiple property management companies. From the tour to the application to quickly expediting a move-in date for us, they were top-notch. I really can't express enough, that as I tenant, I wish all home owners looking to rent their properties in Bend would chose this company. There are so many Property Management companies here that are completely horrible to work with, and the process is painstakingly draining to rent from them. I highly recommend you go with Preferred Residential and their exceptional staff. ( Koby is outstanding and quickly addresses any needs ) You won't be disappointed.

Jessy has managed our place for over year now, and we couldn't be happier…read more Always there when we need her. Richard and Cindy Dietel

From the owner: Results driven property management, co-hosting, & marketing solutions for short term vacation…read morerental owners and investors. Become our guest and as we take care of yours. Earn passive income, protect your asset, let us do the work. Al la carte services - choose the services you need. Do as much or as little as you want. Everything from assisting you with the set up of your rental through pricing, marketing, bookings, guest communications, coordinating cleaning, and maintenance, full service property management, etc. We specialize in top performing properties through dynamic marketing strategies, robust technology, attention to detail, and white glove service, leading to the highest returns for our investors.

My name is Deborah Prairie I have rented from High Desert Property Managment about 4 years, they…read morehave been nothing but respectful caring and most of all they are always there for the Tenant for all renters Needs with nothing but compassion so if you are in the market to find a new home give Matt and Penny Free You no regret it. {:

I move out of the rental managed by high desert. I am 56 single living a lone no pets. I had filled…read moreout the tenant report when I moved In. The wall were not clean and did not have fresh paint. There were shelves in the garage. I'm a salesman and was gone half the time. Never even showered in the second bathroom. I also did not put one hole in the wall for pictures. I lived very basic while I was there. They keep telling me they will call back and have not. I keep telling them to refer to the tenant notes everyone signed. They still kept a good portion of my deposit. Billed me a garbage run for the shelves that were in the garage when I moved in. On move out I had a cleaner help me make sure the place was dialed when I moved. I also have a photo journal when I moved in. I guess I will have to seek legal advice. It's pretty frustrating. I am also a home owner in another state I was leasing this place to have a place to go when I was in Oregon.

Incredible experience with Mt Bachelor PM company! Appreciate their quick response, emails and…read morephone calls whenever I needed their help.

Just be prepared for getting feed out of your deposit with these people. They do everything they…read morecan to find ways to get money on top of rent from you. We had the house professionally cleaned including all the carpeted areas. I took pictures of the entire house inside and out. yet they charged us 1700.00 in misc. bogus fees including 400.00 plus in cleaning fees. They are also very unpleasant to communicate with. The dishwasher and ice maker were broken almost the entire first year lease. I would not recommend these people. We are with another property management company now, and they are amazing.