Stopped by today to send off some luggage for a friend that had some delays in her travel and the…read morelady at the front desk was EXTREMELY helpful. There were many people there but she was able to provide excellent customer service to everyone. The location is very convenient, especially for those arriving or leaving from the airport. I do wish there was another Fedex nearby but this one was great.

Probably the worst shipping company there is. Was told my package would be delivered by a certain…read moretime, needless to say it wasn't. They lie and tell you want they need to but could care less. Worst part, I was tracking my package on the map they provide, and the FedEx driver literally parked in my driveway, and delivered a package to my neighbor, and left. Had i know the product I bought was being shipped through FedEx, I wouldn't have bought it, and found it elsewhere with a different shipping company.

Super understaffed for the demand here. This must be the UPS Store in the city. My boyfriend and I…read moreflew into Huntington on an Allegiant flight and I was so happy to see they had a UPS store as he had to close on his new house the same day (poor planning). We came in hoping it wouldn't take too long to do what was needed, aka send things, accept things, sign things, etc. The staff was great. And patient. The problem was that people kept filing into the store by the minute. And each customer had way more than a minute's worth of work. So the BF sent me to the liquor store to kill two birds with one stone and calm down. He was done within 45 minutes. But still, that is a long time to be in the UPS Store. The crazy in front of him needed like 10 packages wrapped. Again, the staff here is knowledgeable and patient, but they have a lot to deal with. I did see the manager running around like crazy. I wish they offered appointment times as I feel like that may ease the amount of people filing in at a single moment.

Bad experience coupled with incompetent help. Very sad as the prior owner ran a good business. Ok,…read moredeath in my family and 6 of us enter the store with lots of family art, books, glassware, valuable chairs, antiques. We live thousands of miles away and could think of no other way to send our remembrances home. The packing jobs were horrible. Little bubble wrap. No peanuts. No chance of surviving. Why do I say this? My UPS driver asked me to photograph the damaged box and the damaged contents. He had worked in a Brown Store prior and understood packing. He told me the package was oversized to create increased fee. Little to no wrapping. He helped me file a claim with UPS and within a day I was refunded 100% packing and shipping fees. The young staff at the Huntington Store were overwhelmed at the size of our shipments. They were clueless in service. My brothers had smashed chairs, vases, and frames. They will file with UPS as well for all costs back.

Great customer service and friendly staff. I was in and out in NO Time, they made the return…read moreprocess for my DTV equipment fast and easy. It didnt cost me anything to return. Free parking

Driver never attempted to knock or ring my doorbell that HAS A CAMERA but stuck a note on my door…read moresaying that were unable to contact anyone after I arranged for someone to be there during the delivery time. Tried to call multiple times so I could go and pick up the package and received a busy signal like the phone was left off the hook. Absolutely horrible service.

As I opened the door, a cool blast of air-conditioning hits me in the face, carrying with it the…read moresmell of stale cardboard and sweat-stained khaki. Through the glare of overhead fluorescent lighting, I could barely make out the counter. "May I help you?" You ask, my uniformed hero, a soldier in khaki shorts and knee socks. I need to return a package to Amazon within forty-eight hours because, after printing out the shipping label, I have been driving around with it in the back of my car for a month. "No problem! Let me just scan here...Have a nice day!" *Swoon*

The owner thinks it's okay to rob people:) they charged me $49 to scan and email my background…read morecheck paperwork to myself. turns out they sent it to the wrong email because they screwed up what i had wrote down. claiming they did nothing wrong and refusing to return money even tho i have receipt.

I needed to simply go in and print a document from my email. This turned into a 45 minute disaster…read more I tried to log into the wifi for the store. This required logging on via a webpage. Apparently, they hadn't serviced this website since 2009 since my browser refused the outdated certificate. I couldn't log into my email to print what I needed because my browser refused to connect me to their wifi. The person working the register told me to use my phone to send the document to their printer. This didn't work either. Apparently, for whatever reason, the store email rejects emails. Now, maybe I could give them some slack since people don't really use wifi anymore- but if you can't do it using your phone, it's really too much. I wasted around 45 minutes in futility just trying to print one document. Meanwhile, I'd just came back from working a 13 hour shift and I had a turkey thawing on my kitchen counter. The last thing I needed was to contend with outdated infrastructure in the store, combined with snotty staff who did precious little to help. Whatever. I'm not going back there.

It's a small town post office but they have everything you could possibly need. .......,read more

Negative 5 stars…read more Twice now my package has gone "Out for Delivery" from this office -- October 1 and again October 3 -- and both times it was scanned back at the Tollesboro facility the same morning without ever being delivered. And every time it gets sent back there, it has to travel back through Charleston, WV and Huntington, WV just to return to my local Catlettsburg office, adding days each time. The delivery date keeps moving, and USPS's own complaint form won't take a report because of it. Still no package, no explanation.