1. The UPS Store

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South Charleston, WV

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The UPS Store

2.2 (19 reviews)
Closed • 8:00 am - 6:00 pm
Updated 2 months ago

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5 years ago

Helpful 7
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1 year ago

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Local

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2 years ago

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Local

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2 years ago

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1 year ago

they always get my packages sent swiftly and are nice people. they helped me find the correct size boxes for moving and sending package too.

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Local

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4 years ago

Helpful 1
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4 years ago

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5 years ago

Helpful 2
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4 years ago

Helpful 1
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17 years ago

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7 years ago

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9 years ago

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9 years ago

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5 years ago

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11 years ago

Helpful 1
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12 years ago

Helpful 1
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10 years ago

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11 years ago

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14 years ago

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Goin' Postal

Goin' Postal

(4 reviews)

Owner was super friendly and helpful with Shredding my documents…read more The people at the Shred-it site lied and said I couldn't bring more than 3 boxes to Goin'Postal. Caleb helped me out - told me there was enough room. I got a great deal on over 80 lbs of paper. Will be back!! Thank you

I had an incredibly hostile and unsafe experience at this location. The counter employee began…read morerepeatedly insulting my handwriting, telling me it looked horrible multiple times, and asked if I wanted my package to go to Spain. This was not in a joking manner. When I pointed out that this was terrible customer service, the employee escalated the situation, told me to "man up," and said I was being "sensitive." I told him he was being an asshole and I asked for my items back so I could leave. The employee walked out from behind the counter, said say that again, and threatened to "knock my teeth out." I had to leave immediately for my own safety. When I contacted the owner about his employee threatening physical violence against a customer, the owner completely deflected. He told me I "blew this way out of proportion" and stated that he stands by his employees. No legitimate business--whether a local shop or a major retailer like Target--would ever tolerate front of business employee telling a customer their "handwriting is terrible" and to "man up". He could've nicely asked for me to fill it out again a little cleaner. Avoid this location if you value basic professionalism and safety; use the FedEx at Walgreens down the road instead.

The UPS Store

The UPS Store

(16 reviews)

Super understaffed for the demand here. This must be the UPS Store in the city. My boyfriend and I…read moreflew into Huntington on an Allegiant flight and I was so happy to see they had a UPS store as he had to close on his new house the same day (poor planning). We came in hoping it wouldn't take too long to do what was needed, aka send things, accept things, sign things, etc. The staff was great. And patient. The problem was that people kept filing into the store by the minute. And each customer had way more than a minute's worth of work. So the BF sent me to the liquor store to kill two birds with one stone and calm down. He was done within 45 minutes. But still, that is a long time to be in the UPS Store. The crazy in front of him needed like 10 packages wrapped. Again, the staff here is knowledgeable and patient, but they have a lot to deal with. I did see the manager running around like crazy. I wish they offered appointment times as I feel like that may ease the amount of people filing in at a single moment.

Bad experience coupled with incompetent help. Very sad as the prior owner ran a good business. Ok,…read moredeath in my family and 6 of us enter the store with lots of family art, books, glassware, valuable chairs, antiques. We live thousands of miles away and could think of no other way to send our remembrances home. The packing jobs were horrible. Little bubble wrap. No peanuts. No chance of surviving. Why do I say this? My UPS driver asked me to photograph the damaged box and the damaged contents. He had worked in a Brown Store prior and understood packing. He told me the package was oversized to create increased fee. Little to no wrapping. He helped me file a claim with UPS and within a day I was refunded 100% packing and shipping fees. The young staff at the Huntington Store were overwhelmed at the size of our shipments. They were clueless in service. My brothers had smashed chairs, vases, and frames. They will file with UPS as well for all costs back.

The UPS Store

The UPS Store

(3 reviews)

Quick easy in and out!!!! Staff is great to work with…read more Nice store and easy access Will use again

Incompetant. Would give negat8ve rating if I could. Nothing but trouble and lies from person…read moreanswering phone. Two times now had issues with them. First delivery they tell me package on hold because of no such address. Then I am told to pick alternate address so I tell them to hold at hub. Then day later I get response package was delivered on porch at 10pm. There is no package there. So I call them n am told they will have driver pick up in receiver to correct address. And someone would contact me in 24 hours. 24 hours later still no package so call them again and told oh so sorry you must file a claim. The 2nd delivery I get notification stating issue with delivery. I contact UPS and am told there is no such address. I tell them to hold ot at hub and I will pick it up there. They tell me I will be notified of the package arrival at hub. 24 hours later 1048pm I get notification that package was delivered to home address n os on porch. There is no package on the porch. So I m on hold waiting to see what the resp9nse is .. twice with orders over 200.00 each I have had issues with theses folks. Still no resolution on First issue and I am fed up. The incompetence and thievery from this unit is horrible. I am fed up. If I had my way nothing would be delivered to me from UPS ever. I am going to corporate and I will get answers

The UPS Store - shipping_centers - Updated October 2026

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