What an adventure! We had a raccoon with babies in our chimney. Grant used pheromones to drive out…read morethe family, capped the chimneys, sealed entry points and dormers, trapped the vermin, set up cameras, cleaned and sanitized, all while making multiple trips to work around guest stays in the home. He was always very responsive and communicative on all steps. I can't imagine a more thorough and professional experience. Thanks again, and I hope we don't need you in the future. LOL I would definitely recommend.

From the owner: We are a licensed and insured wildlife damage control company that uses several different methods…read moreof nuisance wildlife control. We offer complete home exclusions, insulation services, and high quality trapping sessions. Call for a free estimate!

We paid I believe $400 they caught a squirrel we still a raccoon issue we sprayed and sealed the…read morearea up and they finally went away . The employee was nice but we really didn't get the results we expected.

I contacted Critter Removal through Yelp and they came the next day to catch, remove and block off…read morethe hole that the squirrels ate into the house. They were responsive and professional. While I hope to not them in the future, if I do, they will be my first call.

Showed up the day I called him even though he had a full day. Nice guy. I will call again if needed.read more

Owner was great, quick, and super knowledgeable! So glad we went with this choice!! Highly…read morerecommend!

Was able to get same day appointment. Technician was knowledgeable and explained the steps that…read moreneeded to be made. Professional and friendly great experience

I cannot say enough good about this company, and specifically its technicians Kenny and Dalton…read more Although we are still treating an ongoing problem, they are very responsive to phone calls, and very thorough in inspecting the house, putting out bait stations, looking for rodent activity, etc. They have never acted rushed or inconvenienced. Always polite and explain everything and answer all my questions. Dalton even taped up an electrical wire a rodent had started to chew! The office staff is also very friendly and responsive. I recommend Alford Pest Control very highly.

WARNING -- Read before you sign anything. I want to be fair:…read moreChris and his crew were professional, honest, and did their best to fix a situation they didn't create. Chris G.is the reason I'm giving this one star instead of zero. The problem is Branch Manager Michael W.and Sales Rep Damien G. Damien came to my home when I was frightened and distressed about what he told me was a raccoon in my house. While I was panicking he FaceTimed Michael who -- without ever stepping foot in my home -- directed Damien to write up four separate charges totaling $3,835.98 without explaining a single one to me. I was told to "sign here" and here on an iPad. That's it. I later discovered I had been signed up for services I never agreed to including a $58/month recurring charge that was never mentioned. I only found out when a technician showed up to spray my yard and I said -- what are you doing here? Here's the kicker: when Chris and his team came out later they told me there was no evidence of a raccoon in my house. Only mice. The entire contract was built on a lie told to a frightened woman. What followed was months of chargeback battles, collections threats, and coordinated internal emails designed to silence my dispute. I have since filed complaints with the FTC, Kentucky AG, and West Virginia AG. Chris -- thank you for your professionalism and honesty. You are good at your job and you treated me with respect. Michael and Damien -- you picked on the wrong person. To anyone reading this -- do not sign anything on an iPad without reading every single charge first. Do not let anyone pressure you while you are scared. And know that you have rights.

Do not use this service I am currently in mess because of them. They came to my house and gave me a…read morequote 6 months ago for termite treatment and I paid them a huge fee for the baits and poison with additional monthly fees for the remainder of tx. They placed baits which took only minutes to complete and then stated they would have to come back to lay poison. THEY HAVE NEVER RETURNED I have called multiple times only to speak with go between people I have been given appointments with no one showing or calling. These people are frauds do not use them!!

Their awesome. Easy to work with I pay them two months at a time. My pets and I love them cause…read moreafter they spray outside for fleas they end up belly up.

From the owner: Every home is different and has different pest needs. We customize our pest service plans to meet…read moreyour home's needs and your family’s budget! Our combined 35 years of pest control experience has taught us that there are solutions for every pest issue.

I did the "Yelp Request for Quotes" and they were one of the five to respond - and most…read moreimportantly, the one that actually continued contact without flaking out. Communication - so important in this area - and they texted me, kept me informed to make a plan. Then the guy that came to do the work - Bobby - texted and called me, and we touched base and he was able to arrive earlier (...I took the first time they said, knowing that I'd be in a meeting when he arrived regardless - this worked out SO much better). Bobby was friendly, knowledgeable and kicked out those damn insects like I asked. As this was "first visit" - IF they aren't gone, I'll update in a week when I contact them (which I doubt will be a problem there, either!)

Chris was extremely knowledgeable and professional, would recommend, he was prompt and on time and…read moreexplained everything.

Response time was fast and the person they sent was efficient. No significant complaints…read more Can be pricey

From the owner: We are a reliable, committed, Wildlife removal service for raccoons, possums, skunks, bats, mice,…read moregroundhogs, gophers, and squirrels. We also specialize in preventative maintenance. Open 24/7 call anytime.

If I could rate this company higher, I would! A year ago, I had several companies come out to help…read morefix the extreme cold happening on the 1st floor of our 1929 built brick and concrete structure home. I was a bit frustrated because they were offering cookie cutter solutions/services without really identifying the issue(s) causing the extreme cold. I called Dr Energy Service (DES) and was fortunate to have the owner, Chris Shepard come out and provide an energy audit. As you can imagine with the age of our home, he discovered there is no insulation in the walls, ceilings of the 1st floor and to make matters worse, our furnace is located in the attic, which means the solution must push heat down to the lower level! This is a unique situation which called for unconventional solutions. Chris listened, educated , and offered budget friendly options, including those that did NOT use their services. He was a man of integrity, patience, and knowledge. We were very cold, and he could have taken advantage of the situation and sold us all kinds of services; but he didn't! That spoke volumes and this year I called him back and together we determined a plan of action to warm our home. On 12/31, the crew (Jordan, Tyler, Cameron, Brayden, and Jake) came out to perform the work. The guys were punctual (8:15am), professional, courteous, and worked non stop the get the work completed in a timely manner. They kept me in the loop of the work planned and a few minor changes to the plan, that often come with an older home. They cleaned up, actually left things cleaner than when they started (Don't judge me lol) I am extremely happy and I highly recommend DES and hopefully when you book your project(s), you will be lucky to have the awesome crew I had at your home.

Chris and his team were fantastic to work with. We originally got our estimate and walk through…read morewith Chris on our attic issues in the fall, took some time to sort out how we wanted to go about the needed repairs, and finally scheduled with his team in February. The communication throughout was great, and they took their time explaining the process and the why behind all the steps they would take. Harrison and the team took fantastic care of our home during the repair and install day. Covering the floor with paper, cleaning up (including mopping) their way out, and thorough documentation of their work. Highly recommend Dr. Energy Savers for any insulation project