I'm not sure what's going on with Fed Ex, but my last 3 experiences have been dreadful.
3-4 weeks ago I ordered a plant from South Carolina. The tracking system they have showed it was loaded in their truck at 4:30 am. The package marked plant sat in their truck in the Las Vegas heat all day. I got a text that they tried to deliver it at 6:30 to my office, where people were still there until 7:15. Whether it stayed in the truck overnight or was unloaded and reloaded at 4:00 am the next morning, it again stayed in the truck until late afternoon the following day. When I opened it, it was barely alive. Needless to say I couldn't get it to revive.
The vendor sent me a new plant. Neither a the
plants I could find locally. This time Fed Ex indicated it was out for delivery on the Friday before Labor Day.
Late in the day I got a text, that they didn't even attempt to deliver the plant and it would be delivered on the Tuesday after Labor Day. Needless to say it came completely dead. I finally told the vendor to refund my money, which they did. I guess they felt guilty, I told them not go ship Fed Ex and they did anyway.
I now come to the last fiasco with Fed Ex. I ordered a watch for my wife which was suppose to be delivered today 9/11. Yesterday, when no one was home, Fed Ex tried to deliver it, a day early. Luckily the driver was smart enough not to leave it without someone signing for it.
Yesterday afternoon I spent 11/2 hours on the
Phone with them making arrangements for an afternoon delivery today. Dana the customer service person assured me that it would come between 2:30 and 5:00pm today, because I new we had a morning emergency that we found out about yesterday morning.
At 11:30 today I got a text that the delivery had been made and the watch was left at our front door. Yesterday the package needed a signature, today it didn't.
I was livid, because we have had other packages stolen from our doorway. I call Fed Ex again, spent another 45 minutes in the phone with them and got confirmation that Dana's notes were on the account, but they couldn't explain any of the rest.
Luckily the package was there, but I have lost all faith Fed Ex!!!!!! read more