I ordered a sandwich and a fettuccine Alfredo kids meal at the intercom, the automated system repeated our order back without giving us a total and when we pulled forward they told us it didn't take our order and we needed to order again. This was annoying but fine, we weren't in a rush. We waited another 5 minutes and when we got the food, the kids meal was under filled fettuccine noodles with an already solidified yellow cheese sauce. I called to ask why it was like this and whoever answered the phone said "that's just our new sauce". It was nauseating to try to eat, half of it got thrown out. Not coming back any time soon read more

How does this make any sense, you guys are gonna have an automated intercom that gives you the before tax amount and not the after tax amount. What if someone's on a budget and they come up to the window and have to take off something from their order because they didn't have enough and the team doesn't want to look out for them that's embarrassing. read more

Ordered a Chicken parm with Alfredo and Fettuccine. This is what i get!!! What a joke, all the employees were tweeted out on drugs. Can't take an order and make it. The manager is a complete idiot. Don't waste your time or money. Just another example of the crap service you can expect in Methdessa. read more

Fazoli's - Trash - Italian Near Me - Odessa, Texas

I am usually the first to criticize when something is bad, so I feel the need to compliment when something is good. Went to Fazoli's after not eating there in a long time, and to our surprise the food was really good and it was served with a smile. Everyone greeted us with a smile and was courteous, the restaurant was clean. Not much I can say was wrong with our visit. We definitely recommend 10/10. read more

Where's the beef ? Lasagna nothing more than noodles and tomato sauce - this is very low quality Italian food - best to go to a real Italian restaurant than this tomato noodle fast food joint read more

Italian drive through should have been the first red flag but it was open and we were hungry. My wife asked if the "Cheese Lasagna" had meat on it as I am a vegetarian. The girl taking the order said the sauce did but could be substituted for marinara. This was ok with me so I ordered that. My wife got the kids cheese pizza. I got home hungry and started eating. After a while I felt something a bit chewy and small. I went to look and the lasagna does in fact have meat cooked into it. I honestly was so mad I took the rest and threw it in the trash. If you are going to take orders at least be able to advise people correctly or ask if you are unsure. This was my first experience with Fazoli's and will probably be my last. I can see now why it is rated so low. read more

The concept of a drive thru Italian palace is really unique but the food was cold and kind of flavorless. I ordered the house salad and chicken Alfredo.... Eh to both. But the bread sticks they served were nice and hot. This place offers convenience after a long day of working but won't be my first choice moving forward when I don't want to get out of my car. read more

Disgusted! The younger gen messes around in such horrible manner we went in the other day and seen 2 (guys) employees kiss. That was totally inappropriate as there were families there and quite frankly it made and my husband feel uncomfortable also because I had my kids with me. Whatever the case is or was nobody needed to see that. We noticed food sitting for a while and sure enough it was ours, it wasn't warm by the time the young man decided to bring it to us. The ladies in lobby were super nice, that was the only plus. I've gone during the day and service is way better! i hope the lady in the lobby let management know, I was so disgusted to even speak to a manage. read more

Very poor service waited over 20 minutes and finally asked for refund after sitting watching employees horse play and use very vulgar language. (Mother f) and the manager said nothing. As well as the employee that was bringing out trays is in desperate need of a belt and dressing instructions that your pants are supposed to cover your rear not go below it. I would recommend finding another location or business to eat at. read more

Food quality is consistent good. Clean restaurant. Service is good. One of the best in Odessa for Italian fast food. Only complaint is Drive through is extremely slow. I suggest using the app to place order, walk inside, pick it up and leave. Very quick. read more

Doesn't look like much when you walk by, but when I popped in for a little bite to eat one of the managers were just sitting their on their phones outside and no managers around to help the employees.the employees kinda looked miserable but they got their jobs done..atleast give the employees a bit of respect there young especially the woman who took my order she did a great job. read more

Fazolis at this location has improved from what it use to be. The staff does a great job of keeping the dinning area clean. The food is great if you need a fast italian fix. Restrooms are in ok shape considering every other restaurant is in terrible shape. To me restrooms mean a lot. If you take care of the restrooms then that means that is how you are going to treat the kitchen. May sound gross but if you go above and beyond on a restroom your going to do the same in the rest of the eatry. read more

We ordered a lg pepperoni pizza, a grilled chicken bacon Caesar salad and a baked ziti. I was LIVID! I had a bit of chicken and bacon with a couple of grape or globe tomatoes and a LOT of iceberg lettuce and NO dressing! Ridiculous! Maybe if the employees had not been playing grab-ass... and paid more attention to the orders, then maybe I would have gotten a real Chicken Ceasar Salad and maybe would not have sat at the window waiting the time I had to for a bad order read more

I don't see how there can be a full crew of kids and young adults and can't get this food out in 15-25 minutes. While one taking multiple cigarette breaks with a line and people unmotivated, I wouldn't even come through the drive thru. Wish I could give it a 0 read more

The food here is great! Costumer service is great. I got stranded out here in Texas with my service dog and they helped me by giving my dog a bowl for her to drink out. Not only do they do business right l, they also are really kind. Shout out to Dylan for getting my dog a bowl so she can drink water! He was so nice and friendly. I like that kind of people in restaurants cause I'm a lot of places people can be so dual and rude. read more

Came here for a quick bite to eat before hitting the mall. Waiting in the line, I noticed 2 employees in the cooking area, dancing and playing on their phones. My daughter wanted a twice baked spaghetti. As we ordered at the counter, the cook heard me and yelled from the back, "I ain't making twice baked nothin! It'll burn my pans!" Wow. I have never felt so out of place. My daughter chose the regular spaghetti. I paid and went to fill up our drinks. The coke area was disgusting and not stocked. There was no tea. I grabbed the last 3 forks and went to find a table. There was literally only 3 clean tables in the entire restaurant. A few more people tried to find seating so I had my family scoot down to accommodate a couple of elder ladies. This place has gone downhill the past 3 times I've been here, it just gets worse. I won't be coming back. Your employees are ruining your business. As I wrote this, a young man clocked in and started cleaning tables and stocking. It's as if the 2 people playing around on their phones in the back just left everything for him to do. The young mans name is Todd. I asked him. He needs better team members to thrive. How horrible would it be to be in his shoes?!? Anyway, I won't be back and hopefully Todd finds a better team to work with. read more

The food was decent. It's a good price. But, one of our meals wasn't warm enough and it was missing something. Also, the fountain drinks were funny tasting and the tea was sour. read more

Fazoli's - a plate of pasta and broccoli - Italian Near Me - Odessa, Texas

Although the food is good, it is not worth the one hour wait in the drive - thru. 23 cars ordered and got their food at Rosa's next door in the same time it took 6 cars to get their food at Fazolis. read more

Do not get the Chicken Alfredo pasta, the sauce was so watered down and the pasta TASTELESS. The pizza is always old and the pasta on the lasagna was literally not even cooked. read more

I like Fazolis. But they served my chicken carbonara without bread sticks. Never offered to bring them out. Not a good way to treat customers! read more

Don't go after 9:45! I was going to meet my husband who was 5minutes in front of me mind you, he had to go to work, so he ordered his to go. He was getting his drink when I got there with the kids, I went to the counter to order, and they REFUSED to take my order, even though it wasn't even closing time. I left with my 4 year old crying because they wouldn't let us eat! Piss poor service if you ask me! read more

They always do a good job & the food always comes out piping hot. My only complaint is that EVERY time that I go through the drive thru they forget something. Whether it be extra breadsticks, straws, dipping sauce or even silverware. Something is always forgotten. read more

We have tried to order food at the drive up 3 times at this place. Been refused twice, tonight they refused at first and then after my wife complained they said they would take her order. Afraid to order after that. Who knows what they would do to your food. They might as well close the doors. Customer service does not exist at this place. read more

Came here at lunch time today, everyone was very friendly and helpful, the employees coming around asking if you enjoyed your food, come around asking you if you like more breadsticks, almost more helpful than some of the service you get in a sit down restaurant with a waitress. Everyone sliming and polite. (Which is rare in Odessa food service from my personal experience. The food was really good. Place was clean. I had a good experience. I mean usually when i eat here, i only get it to go, but I enjoyed my inside dining experience. read more

Wow!!! Just tried to place an order. The restaurant has stopped taking orders because the kitchen is behind!!!! There was no one in line, but me!!! read more

Waited in line at drive-thru. After taking the order from the car in front of me, told me the would not take my order. It was ALMOST closing time. Signs and light are still on while I was pulling away. Took my business elsewhere. read more

Not Recommended, Dez the Manager forgot to put in our 40.95 order in. Not till I stood up after waiting 25 mins. I approach a Associate at the front counter I ask about our order and Dez did not know till He looked at the receipt. Dez never apologize for the mistake I ask for my money back. Dez is not manager material very lay back for a busy location. Were dove in from out of town and have been to the one in Midland much better service there. I will call Corp as well. Need some Manager changes ASAP. read more