It's been a really long time since I've been to a Fazoli's, and honestly shocked at the prices. An order of baked spaghetti (spaghetti , sauce, cheese ) is nearly $11! Fazoli's is an odd semi- fast food concept-- order and pay at register, server brings food on real dishes, and you leave the table to be cleaned. I definitely appreciate the eco-friendliness of the concept! Tipping is then confusing -- I order at the register , I fill/re fill my beverage, but they bring food & clean table. They also gave us two generous plates of breadsticks, which is a MUST when dining with teenage boys!! Not sure if they would bring more to the table, but I know we couldn't gone to the front & asked for more if needed. I don't see myself going too often without coupons or specials, but when I have those, it's a nice change of pace. read more

Horrible! Still shocked! Went through the drive through and ordered two meals. Was going to use a coupon and then decided to split the order to use two coupons. The kid at the register went to get his manager. He said he only saw one meal so he could only use one coupon. When I started to explain what meals should be there, he said he wasn't going to listen to me argue and slammed the window shut. I went inside and asked what I did to deserve that and he said he wasn't going to listen to me argue with a young kid. At this point, I was so confused on what was even happening. I asked for a cooperate number and he told me it was on the front door. I asked for his name and he told me he didn't have to give it to me. I called the number and it led me straight to him! How absurd that he didn't tell me that. When he started being rude on the phone, I said sir, you're over reacting about a coupon. He told me no. I am overreacting because I won't let it go. I am beyond confused how a manager can act like such a child. There was no yelling cursing or acting ridiculous on my part ( and yes I know that's what everyone says but I'm stating the truth). One simple request led to a tantrum by a grown man who's supposed to be a manager. read more

Debbie the server is absolutely amazing. She has great customer service skills and is very helpful. Debbie is always smiling and giving me the best experience while earing at Fazolis read more

Excellent wonderful customer service. The guy who took our order was patient and very good. The food as always is filling and tasty.

Here is an update from my previous experience. It took a month but they did the right thing by apologizing and refunded all of my money I was out from here and from the other restaurant I was forced to go to after refusing to give my food that day - see my previous review. read more

My girlfriend and I went to this Fazoli's a while ago and ordered the gluten friendly chicken pesto rotini and the fettuccine alfredo with chicken. Everything was absolutely delicious! I was on a strict gluten-free diet at the time so eating out was very difficult as most restaurants don't offer any gluten-free options. So, I was so excited to see a gluten-free option on the menu. The gluten friendly chicken pesto rotini was very flavorful. It had a strong garlic flavor which I'm usually not into but it wasn't overpowering. It was cooked well, the noodles weren't overcooked as almost tasted like regular pasta. My girlfriend loved her fettuccine alfredo with chicken. She said that it wasn't dry, it had a very tasty creamy sauce. Unfortunately, I was unable to try the bread sticks but my girlfriend assured me that they were delicious. Suffice to say, we had a great experience. We were both very happy with not only the food but the service as well. The lady who took our order and brought out our food, Denise, was very helpful and friendly. She made us feel very welcomed and comfortable dining in. Thank you, Denise! (This review is originally from June 9, 2022 and has since been edited). read more

Fazoli's - Gluten Friendly Chicken Pesto Rotini and Chicken Fettuccine Alfredo - Italian Near Me - Louisville, Kentucky

Not about the food but the workers. Went in and saw worker eating at table by the door. She was picking at her teeth with her fingers while getting up to take my order. She didn't bother to wash her hands. I left. Weeks later went to pick up neighbors order and male manager was standing at drive thru blowing and wiping his nose and again he didn't wash his hands before asking me what I wanted. Proceeded to touch everything- counter, food container, register. Can't stomach the idea of going back. read more

Horrible, I ordered a chicken parm and got an Alfredo, was a microwave pice of frozen chicken. No cheese. At least the bread was OK, kinda hard to screw that up. Stop hiring dumb stoned kids. I won't be back.​​​ read more

A coworker treated me to Fazoli's, but unfortunately, the food was inedible. The service was subpar; we did not receive any breadsticks with our order, even though they were supposed to be included for free with the meal. There were five of us, and we ordered an additional twelve breadsticks, but none arrived. As for the ambiance, I can't comment since I never got to experience it. read more

Bread sticks rock but the fettuccine with broccoli bacon and chicken it wasn't very good for food prices now a days enjoyed salad wish I could of gotten extra dressing but owell and my friend got what I call chicken parmigiana she got sick and is in bathroom for a while I think so no to food but manager was the best thing abt the place read more

Fazoli's should be everywhere! If you live in a city with one and don't go often you're missing out. My best friend and I made a trip here on our trip back to Kentucky and Kitty was amazing! We were telling her that we lived in DC and really missed the bread sticks there. If you've never been, dining in allows for unlimited bread sticks. We warned her that it had been a while and we were probably going to ask for more than the average person. We may be small bit we can eat. She was more than accommodating and checked on us regularly. I appreciated her friendliness and overall helpfulness. I'll definitely be back the next time I'm in town. read more

Fazoli's is a fast food Italian restaurant. It's chain establishment so they have them all over the world. I am not a huge fan of Fazoli's but it's a cheap Italian Eatery. My wife always grew up really liking fazzolis because you can get a lot of food for a cheap amount of price I mean you can go in there and get a spaghetti meal with a slice of pizza and a coke for around 8 bucks so I mean it's a decent price to be honest however I don't really quite enjoy it. This one in particular has normal fast food feel to it there's nothing really special it wasn't dirty it wasn't clean nothing out of the ordinary. I would much rather spend the extra 10 bucks per person and go to Olive Garden or Rocky's on the river. So I don't really recommend Fazoli's unless you just kind of want some greezy fast food Italian restaurant. read more

Great, perfect order, fresh food' clean dinning, exceptional customer service.... All these basic common sense things are VERY RARE these days so to be this restaurant is a GEM! A Rare diamond in the rough read more

I absolutely love the breadsticks here. I'm tempted sometimes to just get a dozen of them sans entrée because they can definitely hold their own. read more

Debbie provided great customer service. Had been about 10 years since I had been to a Fazoli's and was a little wary about it. Would come back just for the level of service I received. read more

I order from Fazoli's A LOT!!!! I even got my husband into their food. It's amazing taste, & great portions for the price, and the bread omg the bread is amazing & flavorful. read more

Fresh food delivered fast! I came for lunch and ordered the $5 lunch. I enjoyed the spaghetti with meat marinara sauce and a slice of pepperoni pizza. The noodles were cooked to perfection and the taste of the sauce was phenomenal. The pizza was very tasty and well with plenty of pepperoni. My girlfriend prefers Fazolies spaghetti sauce over the sauce used on spaghetti at Spaghetti Factory in Louisville. I also received a soft drink and unlimited breadsticks. They offer the Coca Cola Freestyle machine for various drink choices. The metal silverware was nice verses the plasticware that most "fast food" restaurants offer. They have salt, pepper, parmesan and red pepper flakes at each table. The cashier who took my order was very friendly and checked on me several times throughout my 30 minute visit to ensure that I didn't need any more breadsticks. read more

Fazoli's - $5 Lunch Combo. Spaghetti, Pepperoni pizza slice, soft drink and unlimited breadstucks. - Italian Near Me - Louisville, Kentucky

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For what it is, it's bomb. On those lazy days where you don't want to cook & you need to indulge in a gross amount of carbs, come here. Fazoli's is a chain so don't expect too much from it but it hits the spot for fast food. The service was great - even the manager checked on us. It was a last minute decision and I hadn't been here in years, I'm glad we stopped by. I ordered the ultimate sampler and the spicy penne with chicken. Inexpensive tasty food. No wait. Definitely coming back on my next lazy day. read more

Fazolis unfortunately isn't close to where we live so we don't get it as often as we'd like to! Maybe we'll venture here more often because tonight was a great experience. Cynthia was so kind and helpful offering what we needed, shout-out to her! read more

Quick service ! If you're looking for a lunch spot, the is actually a good option. Affordable prices and decent amount of food. read more

Fazoli's - Italian Near Me - Louisville, Kentucky

I ordered my food and right about the time I was going to chow down I looked up and saw big chungus staring down my throat. She says "that's some mighty colorful water you got there." I was like "yeah it is vitamin water." She then puts her hands down my back pocket and says "that'll be 2.11!" I was so violated, I haven't slept since then. Every time I close my eyes I see Maui from Moana violating a petite man like me. read more

The manager was on the phone at the counter. Never acknowledged me Young lady walked up to the counter after clearing tables and just stared at me Placed my order and paid. She handed me the ticket and a cup. Came back and handed me my food. I thanked her she never smiled or said a word. The manager never did get off the phone Floors were sticky and the bathroom unkept Food was not hot just warm. Breadsticks kind of hard Won't use this location again read more

This chain is a fast-casual Italian restaurant. Good: The gentleman (possibly the manager) taking my order helped me piece together exactly what I wanted to suit my vegetarian tastes. And he was happy to do it. Food tasted good. Extra bread sticks were delivered to the table and were *fantastic*. Chopped salad was good, too. Bad: The dining area was clean, yet a little worn. The decor of this place, inside and out, was equivalent to a fast food burger joint. While that isn't necessarily a bad thing, I find it disappointing at a fast-casual restaurant which should appear to be a notch or two better. I do feel the food and service was... just wish the decor matched. I do intend to visit again. read more

Food and service thru drive thru was good. Guy at the drive thru was very nice. The bread was amazing.

This place was much better than my expectations. I'm not a fast food person and I would come back. We came here because it was late, many places were closed and all the other places in the area were almost only fast food. When I saw it from the outside, I said "OMG" this looks like any burger place that I don't like. But we went anyways and the food was better than the average of many fast food places. I ate the chicken carbonara, my mom the chicken parmegiano. Both were good. For dessert we had the chocolate cheesecake, very good. Although it is fast food, it was much better and they have real forks and plates to serve the food. If I need anything fast, I would come back. read more

I ran through the drive through during my lunch hour and picked up a tasty $5 dollar lunch combo. They have a pick 2 menu, where there are several options to choose (I had the meat lasgana and fettuccine alfredo), comes with 2 breadsticks and a fountain drink. Service was good and food was hot. read more

Walked into this place trusting the ratings and won't be doing that again any time soon. I was standing at the counter for what seemed a long time. Most of the orders were for drive through. The manager was standing on the side and wouldn't acknowledge that I was there. After looking at the menu and seeing the "chefs" slinging limp past into plastic trays for the drive through, I left. What the management should learn: Take care of the customers UP FRONT! read more

Wow, the $5 lunch combo gives you bang for your buck. Tried this on Friday for lunch and it was great. I got the penne with marinara and a slice of cheese pizza this came with a drink and two breadsticks. Honestly I couldn't eat it all. The pizza was fabulous. read more