STAY AWAY!
Favale's is an overpriced joke. The food, service, and physical space all speak to pathetic and ineffective management.
Pizza:
The draw of the restaurant and the reason to pay almost $30 per pizza, for mediocre standard supermarket quality items, is coal oven. The kid working the coal oven was more interested in pounding Saratoga sparking waters and watching the NJ Devil's on TV than in preparing the pizza. Aside from preparing food without gloves and a hat, the pizza's were all colorless (ie no coal charring on the bottom, crust, or tops), flavorless (and I mean tasteless and boring despite the toppings), and floppy.
Service:
To add another level of horrendous to the experience was the service. What a joke. The waitress was rude and uncaring. She was certainly not trained in hospitality. She was unavailable and uninterested. Management has certainly never explained the sequence of service. She is also unaware of the products the restaurant serves, from drink to food.
In a typical unprofessional and unmanaged restaurant full of kids, I could hear her complain throughout the night about her tips to other employees. She sneezed on her hands and proceeded to touch food, computers, and serve without washing or sanitizing them. The service was as off putting as the cost of terrible pizza.
With 4 staff members visible in the dining room, and at least 2 more walking in and out from the kitchen, the music shut off. Not one turned it back on for the reminder of our meal.
Physical restaurant:
From the outside, it looked dark and empty. Of course, the glass doors looked like they hadn't been Windexed in months. We walked in, and the place was so bright my father needed sunglasses. It was also upwards of 84s degrees. I measured it with my phone. The fans were off, and the doors were closed. Perhaps that's because of the fly problem. Flies attacked our pizza the entire night.
Chemicals were visible everywhere, and hanging rags were dripping on the floor after being used to wipe tables. Don't they need to be stored in a sanitizing solution? Set up a proper station for the staff. Where is the management? Have they every worked in a restaurant? For $30 a pizza, they could build out some inexpensive infrastructure to house the cleaning products, etc. It would also free up the table they were using as a desk in the dining room.
Towards the end of the night, the pizza cook starting cleaning and spraying chemical products everywhere. Eating my floppy, tasteless, and colorless pizza was improved by the smell of toxic chemicals bouncing off of the pizza station to our table. Just kidding. It was not an improvement. My father and I started choking. I was done eating at that point. My father opted not to get the dessert he had planned on getting since we left our house.
After taking a long time to get the waitress for our check, we finally headed out. In the lobby on the way out, the automictic hand sanitizer dispenser was empty. I never checked the restroom, but I would imagine they were just as filthy as the service and dining room.
In sum:
The hanging pictures of Grimaldi's and Patsy's on the wall do not serve to place Favale's on the same plane as pizza royalty. They instead taunt the diner with thoughts of actually delicious pizza. Favale's pizza, people, and physical plant are all missing any management at all. The owners should be embarrassed and upset.
Reach out. I would be happy to help turn your place around. That oven is so precious, and your place could be an efficient, delicious, and friendly money machine.
AVOID THIS PLACE AT ALL COSTS. EXPENSIVE AND GROSS. STAY AWAY. Management is on a permanent vacation. read more