Rcently, for the first time in my life, I had to procure a bail bond for a family member late one night. After receiving conflicting information from various government resources (and unable to get through to a live person 90% of the time), I finally ended up at Fausto's. It was already past midnight, and I was tired and fed up from chasing dead ends all night as to what protocol I was to follow as my relative - who had never been detained before in her life - was completely unreachable for hours.
Immediately upon entering Fausto's, I was pleasantly greeted by a calm lone employee named Paul. It is not an overstatement that I call him a literal GODSEND! Unbeknowst to me, my relative had already randomly contacted Paul from jail, and Paul was completely on top of the situation. He knew who I was, what to do, and most importantly took the time to intelligently and clearly explain to me what we were to do. He knew all the quirks of the system and how to work around them, and was efficient and kept a smile on his face even at 3AM in the morning.
Paul was not only amazingly professional and kind - I dare say he actually made this somewhat miserable experience not only tolerable, but even enjoyable for me! He allowed my relative to call his cell phone multiple times to talk with me across the desk, he offered me coffee as well as a ride along in Fausto's cool Hummer to go with him to pay the bail at the jail - he even charged my dead phone battery for me and said I could come back later to pay the remaining $4 I owed him for the bail! We ended up chatting for a long time while waiting for information to be sent, and when it was time to leave I found myself wanting to hang out longer with Paul.
To find yourself cold, lost, tired, and confused in the middle of the night in this type of situation, and then to come across a warm and genuine soul like Paul who was there to competently help and guide us - it felt like an angel had come to our aid!
That may sound like an exagerration or too good to be true - but it's the truth. I can't tell you how impressed I was with Paul's service. It's thanks to his expertise that my relative was not transferred to another far-away prison that very morning, which would have been a nightmare and taken yet another 24 hours to rectify.
(My relative at the time was just getting over being diagnosed with cancer, and the lack of medical treatment she was receiving for her one night at the prison could have had major consequences if it were not for Paul's swift actions.)
I truly THANK YOU Paul for simply being a good guy. I will gladly keep you company on any given early morning! We really do owe you one.
Sincerely,
Matthew Link
Editorial Consultant and Editor at Large
646-644-5465
mrlinkk@aol.com
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