Tanner, our salesman, could not have been nicer. He was not pushy but worked with us and took all the time necessary. He was not the only nice person, all were very helpful and knew their business. read more

I have given this dealership multiple chances over the years, and unfortunately my recent experience confirmed that I will never return. Years ago, I was quoted roughly $25,000 for a repair that the dealership ultimately could not diagnose or fix. After months without my vehicle, BMW North America had to step in and resolve the issue. When I finally got my car back, my iDrive screen had been damaged. The dealership blamed cleaning products and the sun, and refused to help, leaving me to pay for a replacement myself. Most recently, I brought in a BMW I had purchased only a month earlier for a state inspection. My service advisor, Jesse, spent hours insisting there was an issue with my registration paperwork, causing me to waste most of my day making phone calls and trying to track down documents. After multiple conflicting explanations, manager Ethan personally checked and confirmed the correct paperwork had been in the vehicle the entire time. The inspection could have been completed hours earlier. The vehicle was then failed for front thrust arm bushings. However, because I no longer trusted their diagnosis, I took the car back to the dealership where I purchased it. They tested the bushings and determined they were still within specification and the vehicle passed inspection without needing any repairs. To make matters worse, after picking up my car I discovered a brand new rhinestone ring around my push-start button was missing. Nobody at the dealership can explain where it went. The only positive part of this experience was the manager Ethan, who repeatedly stepped in to fix issues and apologize for mistakes that were not his and that should have never happened. Unfortunately, the overall experience was disorganized, unprofessional, and left me with very little confidence in this service department. My cars and I will not be returning. read more

Without a doubt one of the best purchasing departments on the east coast. They spec each vehicle in such a way that there's no reason to custom order. Your dream car is waiting for you on Faulkner BMW's lot. Always a joy to visit and see how they've chosen to spec their cars. Very kind service department. Will always recommend going to Faulkner BMW if you're in the market for a car that'll make you look back at it. Sales people are very kind, patient, and helpful. A heavenly place for a true car enthusiast. read more

whoever is the lady at the service desk is incompetent. I came in for a 35000 service and didn't get an oil change and a couple months later I need an oil change. I asked the service guy why wasn't it done and he told me it should have been and he'll have the girl that did my work order call me back. She didn't and I had to call back the next day. She bull jived me the whole call which was actually was infuriating. I decided to go else where but if I didn't I would have to take an hour out of my day to go up and get it changed because she couldn't do her JOB!!! Do better faulkner bmw!!! read more

Bad service ever. Took my check before financing. I have wait 3 days for financing with nothing. Check return 1 weak still not arrive. Bad service ever read more

Asked for sticker price of my bmw 335xi 2015 that came from Faulkner. Day 2 called put on hold was told they would call me back with sticker price gave them my vin and everything no call back. And I called 8am is now 4:33pm. Bmw are amazing cars but have such shitty support. Bmw loves to hire a bunch of non certified people to sell certified shit. The service really ruins the car. Which you can find ignorant service like this all across the border. When dealing with bmw. This is not my 1st 2nd nor 3rd bmw. read more

Great service. I live in Reading, Pa and have a BMW dealership closer to my house, but they seemed to not want my business. Faulkner was very responsive, gave me a great deal on my 2021 330xi. Would definitely recommend read more

WOW! Was searching for a new X3M for my wife with little luck. Got a tip this dealer had a few incoming. I'm a few hours away from the dealer but not an issue with them. Made a call to Jonathan Faulkner and a few minutes later the deal was done. No games. No tricks. No hidden fees. Easily one of the smoothest car purchases ever. read more

New to the area and couldn't have been more friendly and accommodating. Professional, clear and informative. Put me at ease in a tricky situation of stolen keys and quick service on Parts. read more

Second review Judy Faulkner removed the first then I seen she stalked me on facebook...treated me like i didnt exist oh yeah I didnt..Tommy .wanted me to come right away in the shitty-est weather ...i went and I waited sent over a wet behind the ears not even a sales rep a freaking 19 yr old boy while a faulkner girl relative laughed behind the desk ...I left ..went to apple york treated like a queen slapped down thousands in cash for a then new 2017 x1 and Jim muncey their BMW guru was awesome my advise run for Apple York read more

Had emissions light cone on. Contacted the service department and immediately brought in the x3. Provided a service loaner and the repair was completed in short turn around. Emily kept me informed on the progress of the repair. Excellent service and professional service. read more

I purchased a pre owned BMW last year which after about 6 months developed issues starting. After multiple trips to the service shop it was determined that the problem was an anaomaly (related to my cell phone?) that could simply not be remedied. Throughout the process, Faulkner provided a loaner and really tried their best BMWs are sophisticated machines and sometimes they fail At the end of a frustrating several months Faulkner offered to essentially refund my purchase price and provide a brand new vehicle well below invoice price. Most customers (fortunately ) do not get to experience the service dept, sales dept, use of loaners etc. that I got to experience. That said they kept their promises and I have nothing but praise for the service dept, mechanics and sales folks here. read more

These people encourage test drivers to drive recklessly on the roads, especially on 283. My dash cam recorded the act and I will be uploading it. The driver and the salesman were laughing while speeding over 100 mph on 283, cutting people off and endangering lives. I spoke with Paul, the sales manager, shortly afterwards; hopefully he punishes the parties involved. Watch out for BMW vehicles on the road near Manheim Pike; the sales staff seemingly enjoy telling the customer to "gun it". Shame on them. read more

Faulkner BMW gives us honest service for our cars. Never tagging on unnecessary work. Rose Apakalakis in the Service Department is the BEST! read more

Odd and unexpected experience- especially for a high end dealership. Called about a used car ( non BMW) on their lot. Was told it hadn't been detailed yet and the earliest I could come out and test drive it would be in a week.... seemed like a long time for a vehicle that was already offered for sale online. Got a lengthy e mail confirmation and on the day of the apt to see the car got a phone call, a text and THREE e mails about my apt.. really??? a little pushy just to confirm a test drive. (Oh and these were from three different people) When I got there it quickly became apparent ( and verified by the salesperson) that NOTHING HAD BEEN DONE WITH THE VEHICLE INSIDE OR OUT!!!! The car smelled strongly of dog- was filthy and had candy wrappers on the floor... I had to wait a week for this? I couldn't believe they would even show a car in this condition... The icing on the cake was when they came back with an absolute lowball offer on my trade in. Quite honestly at that point I wouldn't have taken the vehicle even if they met my price. And given the condition of the car this was like adding 'insult to injury'. Oh and for a high end dealership I found the sales area to be a little strange.. the odd layout of the (small) cubicles was devoid of any character or decoration.. I felt like I should be having blood drawn- not trying to buy a car. read more

I have a 3 series convertible. I took to the shop because my battery kept draining. FYI I just bought it from here not even a year ago. First they tell me oh not sure why it drained but the battery is good. Then BMW is telling me that the battery is good but FM transmitter that I use to listen to music is what is draining my battery. Again I bought this battery less then a year ago! Ok....so can I get a new battery!? NO!!!! Unbelievable i have been taking my BMW's yes plural to this place for years and this is how I'm treated. Shameful. read more

Faulkner BMW is the best for service. I live an hour or more away but always bring my 3 Series to this location because of their great service, courtesy and professionalism. I always get my car back in a timely manner. Brandon Gentile always replies to my emails quickly and is very attentive when I bring my car in listening to all I have to say and makes suggestions when needed. I have never come away unsatisfied. read more

There are so many issues we have had with this dealership, I will never go there again. Firstly, the salesman named Tommy, told us the car was owned by a local older man who only went to the golf courses, but we found paperwork in the glove box from the previous owner. The older man was a couple who lived in another county (first time the story changed) Luckily, we are not into identity theft. The car was missing a second fob. We were told, again by Tommy, that he had contacted "them" ( second time the story changed) and "they" were sending the fob. Two months later no fob. Then, Tommy told us to use the warranty to get one, and we were told tell the warranty company that we lost it. (now he is telling us to be dishonest). We just bought one instead, and asked for them to pay for programming it. Got the run around again. Faulkner told us they going to take care of it getting programmed, this time by the manager. We still have never heard anything from them after that and it has been one month. (third time the story changed) I do not think their employees know the truth or how to do business on the up and up. We are very disappointed for a dealership that was supposed to "do things differently because they're Faulkner" Also, for a dealership that sells higher end cars, I expect to not be treated like they are a second rate shady car sales lot. Moral of the story, stay away or at least stay away from Tommy. Who by the way, did a burnout in the Turkey Hill parking lot when he met us to pay for a full tank of gas after we bought the car. Ironically, we keep getting emails to review their dealership, so here it is... read more

Avoid this shop for service at all costs. I'd give this sham of a body/repair service shop a zero if I could. After taking our car here for service, the shop took twice as long as expected because they forgot to order the parts required (we had discussed this issue before I brought the car in). Afterwards, when Daryl, the Client Advocate followed up, the ball was dropped again as he didn't deliver on a promise to have the issue dealt with by his Body Shop Manager. Crummy, and inexcusable customer service and communications; a true disservice to an esteemed brand. read more

Took 50 minutes and 4 calls to get an update on a car that was in for repairs. Was then told the car hadn't even been taken in yet - more than 4 hours after the appointment time. Extremely poor communication. They have made it clear they do not care about customers or give any consideration to their customer's needs when it comes to having a car repaired. Was told my car would be the first one in the morning - as of 1:00pm, it still wasn't in. Was told that I would be contacted in the morning with a diagnosis and estimate (both in price and time) - no one ever called, which is what prompted the 50 minutes and 4 calls to get the update that no one had done anything. Update: Just spoke with service director. They are fortunately arranging for a loaner car while they fix my car. I will update this review based on the outcome. ***Update: Ended up not leaving my car with these people. The "loaner" was not what expected - they were going to call Enterprise to pick me up... seriously. The quote sheet they gave me listed the prices of parts as 53% higher than another nearby BMW dealer, and labor costs at 168% higher than the same nearby BMW dealer. While this may be a great dealership for purchasing a car and then getting service for the car you purchased from them, they are absolutely horrible to anyone who didn't purchase their BMW from Faulkner. Anyone purchasing a used BMW elsewhere, or moving to the area, find another dealer or an independent shop that won't rip you off with price, be rude to you both on the phone and in the dealership, and will actually follow through with communication and keep to their promised scheduled appointments. read more

I had an overall great buying experience! I was looking for a decent used BMW! I was a little nervous going out on my own looking for a new car. But a friend of mine had recommended Faulkner BMW. So when I walked into the dealership, I was greeted immediately and made to feel like family ! The sales staff was awesome to deal with. They helped me find the perfect car and stayed within my budget. They listened to my wants and answered all my questions. I'm a happy BMW car owner! If your out looking for a used car. Check them out! read more

Recently bought a used BMW here, service was great! No complaints, will go back.

The sales department in this dealership is by far the worst. I bought a used car that developed/showed already existing issues in the first year, even though I'd been given all assurances that this car was in tip top shape. They did not stand by this vehicle, no one took responsibility. I am extremely disappointed. read more

I switched to Faulkner BMW , a 30 mile drive for me , after several bad experiences ai Horrigan BMW , a 5 mile drive from my home. We have owned 9 since 2002 , and currently own 3 , bought at Faulkners. We are loyal to them because they take very good care of our cars . Our salesman, Jonathan, is a very kind and knowledgeable person. Not flashy . He listens to our needs . We recommend him to everyone. Service is always spot on in their very clean and efficient new facility. The drive is not an inconvenience because we know everyone there is serious about the brand and do their best for us. No question is stupid to them. Contemplating our next purchase ! read more

Took my car there many of times and they do great work.. The service writers are not the greatest and seem like they don't care about anything. They are expensive, I think everytime I been there my bill was always around 1000 dalors. The good things are they are very nice and you always get your car done nice. read more

We purchased a 2012 Lincoln and requested that our personalized plates be transferred to the new vehicle. Unfortunately new plates arrived at our residence. I called the dealership and they REFUSED to fix the issue. I had to pay an additional $112 to get the plates transferred, without an apology for the mistake. Surely the sale of a Lincoln would warrant them covering the $112. read more