I never felt that I had their full attention from the beginning. After I first called them they…read moreasked me a day later to reiterate what I needed (UV light, Battery backup sump, & clearing a sump blockage). Before committing I wanted to know prices / products. They wanted to know more about my property; suggested a site visit and I agreed. At the visit they asked if it was an emergency, but with the melt being over, it no longer was. Things became muddied over 8 weeks and 30+ emails. Both before & after the visit I was asked to provide photos & videos. Often it would take them 3-5 days to get me info and even when provided, was often only partial A neighbour suggested I contact another plumber just to talk. Within that initial phone call they had a full quote / product info ready and offered a date within 2 weeks to get the work done if I wanted. More importantly I was being told they could clear the Sump blockage for $189, instead of Penta charging $350 just to diagnose the blockage I'd received a call from Penta about a week before my appt with them and I'd merely said that I wanted to cancel my appt so that I could sleep on it. I then received a bill for $107 for the day they did a site visit a month prior as that's what they charge for sure visits unless you go ahead with the work. I was a bit offended as I was still deciding, but at that point it was clear. I understand a company having self respect for their own time, but I never felt they valued mine. I've opted to pay the $107

Installed 2 toilets for me, plumber was very pleasant and efficient. However, I was surprised that…read morethere was a disposal fee for the old toilets.

As a retired business owner It's great to see young businessman with great work and business…read moreethics. We hired RichTech and Sean and his helper came and went above and beyond for what we asked for. They repaired what previous plumber messed up, fixed our complete kitchen plumbing and done a awesome job on installing new dishwasher. The young man that was with him had awesome attitude, something that's missing these days. We 100% recommend RichTech

Authentic business, but extremely expensive. To the point would not use again or recommend. Very…read moresimple hook up of water line (tubing kit is not costly) from sink to refrigerator for ice maker/water -- we had cleaned out the cupboards between and pulled out fridge. A junior arrived. There was the deposit of $80-85 -- then he quoted $650! I had the young man call "the boss" to advise it was only a 30-minute job. They "reduced it" to $550. That is exorbitant. I called 3 other master plumbers and 2 large plumbing supplies stores, and Home Depot To ask their "approximate pricing" given the circumstance. Every single one said even with the deposit and travel within region it should not have been more than $300-$400. Never again. I understand plumbing services are always on the costly end, but gouging is not okay. Everyone got on the gouging bandwagon when Covid arrived and haven't stabilizd. It's unacceptable. Things like plumbing supplies did NOT inflate that much.

Micheal came on short notice and went beyond the call, taking into account the whole system . He…read morecared to consider how to be efficient and effective with an eye to preventing future costs, keeping the price as low as possible and providing a reliable outcome. I really appreciated his support! He was also very good at explaining what was needed and why.

The plumbers arrived punctually and were very professional. They quickly identified the problem and…read morefixed it. The cost was reasonable. A good experience from booking to repair. If I have any plumbing issues in the future, I will use John the Plumber. I have no hesitation in recommending them.

Amazing service, quick, reliable. Jordan came and flushed…read moreour main drain after we had an issue in our home. He made sure to put drop sheets down and cleaned up afterwards. I would highly recommend

We needed a pair of bidets installed in both washrooms and called on a Friday. A partial estimate…read morewas given over the phone and when Curtis came that Monday he gave us a final quote and the price was surprisingly reasonable--no, it was better than reasonable as we had shopped around looking for a decent deal. The installations weren't easy based on the proximity of the toilets to the tub and walls but Curtis got the job done and it was completed remarkably fast, He used our Costco-bought bidets and after the job was finished I tested it out and they both worked as expected. We paid by check and I have to say, if you really want a professional job on your plumbing, I highly recommend Spencer 4 Hire. I'll not include toilet bowl photos on this post, so use your imagination.

Had called another plumber who left me in a real mess and stressed out. Found these guys on line,…read moresent a message at 10:00 p.m., not expecting to get an answer or phone call until the next day........to my surprise I got an immediate answer on line. I explained the situation and was told not only had the previous plumber gave me wrong info, but yes he could fix it and would the next day work for me!!!!!! They came in time, fixed the problem and charged me half of the $2000.00 + the other company was going to charge me. If I could give them a 10 star rating I would, they were kind, understanding, which lowered my stress level. They were professional, courteous and prompt. They cleaned up everything, and took everything with them for disposal. I already have a few jobs I want them to come back to do. I have certainly let all my acquaintances know that they are the company to deal with. And have let everybody know the name of the company that treated me so horribly.

If you are looking for a REAL professional plumber who knows what he is doing and comes with a well…read moreequipped truck then call CRAIG at McKinlay and Son. His work is excellent, he has a five star google review rating and was recommended by Home Depot. HIGHLY RECOMMENDED.

Asked them to help my elderly mother and she wanted to replace her shower and perhaps do a remodel…read moreof her bathroom. Said they would think about it and we never heard back. My take was my parents were too old for help! Absolutely no response back, even though I reached out a few times by text.

The line for my kitchen sinks and washing machine were completely blocked. Tim showed up within a…read morecouple of hours, and unblocked the line in minutes. He was friendly, professional, and efficient. He even petted my dogs. LOL! Reasonable rates, excellent service, HIGHEST RECOMMENDATION!!!

Tim was great! came under recommendation for quick service and fully delivered! super quick…read moreresponse time, flexible with scheduling, unclogged a very much needed kitchen sink in record time. also showed up quite literally on the dot he had mentioned. Very happy to have been referred to flash rooter. Thanks for keeping this family kitchen functioning! 5!!