They were very professional and polite. Did a great job! I wouldnt hesitate to recommend them .read more

I called Candor plumbing with request to change 2 shut off valves in my condo and the owner give me…read moreprice over the phone of $75 plus tax witch equivalents 1 hour labor. I agreed and on the scheduled date i took day of work and waited for them but they never showed up to do the job . I called their office and the owner told me he FORGOT to call me back and cancel my appointment . Well I lost one day of work !!!!!!!! Ok hi give me date for following week and they show up and did the job in 20 min and now I received invoice for $186.24 , they charge me for 1.5 hours labor or $112.50 instead as i have been told $75 and they charge me 52.31 for 2 parts that cost $5 each .I refuse to pay this double pricing and called to complain but the owner is very rude and threaten me that he will send me to collection agency . STAY AWAY from this crooks

The plumbers arrived punctually and were very professional. They quickly identified the problem and…read morefixed it. The cost was reasonable. A good experience from booking to repair. If I have any plumbing issues in the future, I will use John the Plumber. I have no hesitation in recommending them.

Amazing service, quick, reliable. Jordan came and flushed…read moreour main drain after we had an issue in our home. He made sure to put drop sheets down and cleaned up afterwards. I would highly recommend

We've been having this problem for a while and had other plumbers out. We had the drain backup in…read moreour shower. Tim was here in 15 minutes and checked where no one else had. Problem finally solved. Fast, friendly and reasonable. Thanks, Flash!

The line for my kitchen sinks and washing machine were completely blocked. Tim showed up within a…read morecouple of hours, and unblocked the line in minutes. He was friendly, professional, and efficient. He even petted my dogs. LOL! Reasonable rates, excellent service, HIGHEST RECOMMENDATION!!!

We had to get our hot water tank replaced recently. Not because there was anything wrong with it…read more(it was still working fine with no leaks) but because it was 13 years old and our home insurance company told us that if we didn't replace it they would no longer insure us for flooding or water damage. We called a few places to get quotes and while Francis Plumbing and Heating was the highest quote, they seemed to us to be the most competent and they had an A+ rating with the Better Business Bureau, so we went with them. Overall, we were very satisfied with them. Their technicians are outstanding. The only problem we had was with their business office. I will explain. So after we decided to go ahead with them, they wanted to send a technician to assess the situation in person to ensure that the price quoted would be accurate. This is great practice in my opinion because if there's something strange about my setup and it's going to cost more money I want to know ahead of time. We made the appointment for a Thursday at 2:00pm. Keith, the technician, arrived at our scheduled appointment. Very punctually, might I add (this is rare in the service sector, so I really appreciated it). He said everything checked out and it will be the quoted price. Great! So the following Tuesday morning, someone at the office called me (I wish I had caught their name because this is where the problem happened). She wanted us to schedule the service appointment. We scheduled it for that Friday for 1pm. I thought everything was going along great. Then on Thursday my husband got a call from the office wanting to schedule the service appointment. He told them that we were already scheduled for the next day at 1pm. They informed him that we were not on the schedule for Friday at 1pm. So at this point I was very upset. I had cleared my schedule to be home and available for the appointment time. I called them back to speak with them and they could not find any record of anyone making our original appointment. By that time their Friday schedule was full, so I had to (re)book for the coming Wednesday at noon. So I was happy that the turnaround time was not that long, but I was annoyed at the situation. Anyway, Wednesday noon comes and very punctually the 2 technicians came. One was named Jeff and the other one I think his name was Liam (he was soft spoken and had the cutest (Irish?) accent). They were very nice and did an excellent job. There was a minor glitch, but they handled it well. After they drained the old tank, they went to get the new tank from their van but then realized that the new tank was dented. So they had to take the new tank back to their supplier to get another (undented) tank. This made the whole job about an hour and 40 minutes instead of the estimated hour if everything had gone smoothly. I was completely ok with this because Keith had told me that it would take anywhere between 1-3 hours, so I was prepared. They had to move our washing machine to replace the hot water tank, and after the job they put the washing machine back to where it was. The floor in our laundry room is uneven so we had some pieces of wood under the washing machine to balance it out. The technicians put the pieces of wood back and re-leveled the washer for us when they were done. Talk about excellent service! They explained the hot water tank to me and told me that they had set the temperature to the manufacturer's suggested temperature. They said I could make it hotter if I wanted, but they didn't recommend that I made it cooler because that could cause the bacteria that causes Legionnaire's Disease to grow in the tank. Good to know! We finished up the paper work and then they were on their way. The technicians that I dealt with with this company are top notch! Their service is definitely 5-star material. However, I feel that I can't give the company as a whole a perfect rating due to the mix-up at the office over the service appointment. In the end it wasn't a big deal, but it made the experience not perfect. Nonetheless I would use this company again and I would certainly recommend them to others.

I cancelled my gold plan but still received an invoice a month later. Repeated calls to the number…read morefailed to speak with an agent ...no email address so I will try another day. Due to the automatic AI you can end up going in circles. Very frustrating

Great work. Kevin came and installed a refrigerator line for me and was happy to explain some…read moreadditional things that I would need to do when I carry out further renovations. He also made sure to clean up after himself. Recommended.

Quick response time and took care of the many little jobs I had. Kevin was pleasant and…read moreknowledgeable. Answered all of my questions.

I had low flush toilets and they get clogged all the time. I tried everything to fix them myself…read morebut they just kept getting clogged. I picked up 3 toilets from Home Depot and was going to install them myself but my wife wouldn't let me. I called a 4 plumbers to get quotes on installing new toilets. Only 2 answered the phone and the service from the lady from Faucet Fix on the phone was a 10/10 so I decided to hire them. Customer service goes a long way! The next day the owner Curtis came to my house and installed all 3 before lunch. He cleaned up after himself and he was very professional. Keep up the good work Faucet Fix!!

I had a leak under the bathroom sink. Faucet fix guy spent 5 minutes down there and repaired it…read more Charged me $150 for it. I also had an internal leak in the toilet and he quoted me $200 for that. Later I was able to fix internal leak in toilet by turning the adjustment screw. Feels like I got ripped off for the sink repair. I cannot recommend this company.

If you are looking for a REAL professional plumber who knows what he is doing and comes with a well…read moreequipped truck then call CRAIG at McKinlay and Son. His work is excellent, he has a five star google review rating and was recommended by Home Depot. HIGHLY RECOMMENDED.

Asked them to help my elderly mother and she wanted to replace her shower and perhaps do a remodel…read moreof her bathroom. Said they would think about it and we never heard back. My take was my parents were too old for help! Absolutely no response back, even though I reached out a few times by text.

Excellent service from Mr. Rooter Plumbing of Ottawa. I needed drain cleaning and the technician…read morearrived on time, explained everything clearly, fixed the issue quickly, professional and courteous, left the area clean, fair pricing, knowledgeable technician, and great communication. The service exceeded my expectations. I would absolutely recommend them to friends and family.

Their local number uses an AI call answering service that is quite useless. Every other minute it…read moreassumes quiet on the line means you've hung up and asks you to confirm you are on the line. After a few cycles of this it tries to get you to leave a message after the tone but there is no tone. Leaving the message just triggered the AI service to loop back to asking if I was still on the line. I hung up. I've used Mr. Rooter before and the actual plumbers were good but it's not worth the hassle to try and call to book service, especially if it's an emergency.