I was told when I callled and again when the rep came to my house that they price match. I then received an email quote from them and the next day they can't offer the quote. on top of that they tell me they honour manufacturers warranty. what!!! I buy an appliance from you and I'm lucky that you honour manufacturers warranty? ok read more

I saw the reviews but had a good experience with their service. My toilet had some issues with water pressure and it just wasn't flushing properly, it felt weak. They came around within time frame and adjusted a few things with my pipes and the Water resevoir. My toilet flushes better than when I first arrived. Good stuff guys! read more

We hired JTP to install a backwater valve. Their ads and quotes stated that they will help customers with city rebates (they didn't, nor did they get permits). Attempts to resolve this with the company were ignored. Attempts to resolve through the BBB were also ignored. Not recommended, untrustworthy company. read more

So, I call them up to install an LNG tap for a generator. I'm told on the phone that the technician would come out and give me a quote ( which would cost $40), but if I agreed to have him do the work during that visit, the $40 would be waived. Jason comes over, and tells me he can't do the job during the visit, and requests the $40, which I pay him in cash. Jason tells me he's sending me a receipt for the $40 as we are speaking in person, and when I go check my email...no email/no receipt. Jason tells me he can't even give me a ballpark idea as to how much the simple job will cost. How is that possible if they have done this work in the past???? No idea??? When I tell him I need to take out the cash to pay for the job, he tells me it would be $600 to $700, which is what I expected. A few hours later, I get a quote by email, and a simple quote for the job with no breakdown for parts and labour. Oh, the quote was almost triple the price with a demand for almost $750 upfront before they would schedule the job or even attend. As they already had my $40 which was supposed to be for them to come, quote, and do the work if I agreed on the quote, why the need for almost $750 in advance? Heck, it was a simple job and they should have the parts on hand anyway, so no need to pre-buy any expensive parts. The red flags are going up fast, so I decide to finally check their reviews. on this site there are what appear to be 18 well thought out and detailed written reviews with a 2.1 star rating out of 5 stars, with 1 star being the absolute lowest anyone can give. On other sites which I've never heard of, they have a rating of 4.8 stars out of 5, with over 1900 reviews. So I smell a rat.... I'm dubious that they even had 1900 customers, and even if they did, only a very very small percentage ever leave reviews unless they are leaving a bad review. So I check the reviews, and there are several reviews on the same day, and several on the previous day, and several on the previous day, etc. You get the point? Oh, and most are 5 star reviews, with only a few words if that, and no real detail, just generic words. I then get an email from Sherrie as to what I thought of the service from Jason, and I raise all the points I have here. I ask for an explanation and get no response. The way I look at it, is they suckered me out of $40 (no real loss), but at least they didn't catfish me for the $1500+tax that they quoted with almost $750 to be paid upfront before they even showed. So Johntheplumber, if you care to send me back my $40 that you didn't earn, and are not entitled to, I can revise this review, so you look "better"? DO NOT DO BUSINESS WITH THIS COMPANY, THERE ARE TOO MANY RED FLAGS, INCONSISTENCIES, AND NO GOOD LEGIT COMPANY WOULD USE SEVERAL WEBSITE(S) WITH THOUSANDS OF FAKE REVIEWS TO ATTRACT CUSTOMERS!!!!!! FYI, if you check the reviews left here, all 1 star reviews are from local people, while most of the 5 star reviews are from California, and as such most of them are FAKE reviews as the poster is from San Francisco or San Jose California. Lol, I didn't realize that John the Plumber does work in California??? (check the pictures I have posted). read more

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My husband called John the plumber to get a quote to replace our kitchen sink (we were supplying the sink). He quoted us $1350 which was outrageous so my husband paid the $80 fee they charge to give the quote (which is also outrageous) and we sent him on his way. The next day we had a different plumber replace the sink and he charged us $300 and it took him approximately 1.5 hours. I don't know how John the plumber is out here quoting $900 an hour for jobs like replacing a sink supplied by the customer. Total scam. read more

they quoted me $550 for a problem that I fixed myself for under $30 Feel foolish for even getting the quote (which cost $78) read more

These guys really helped me out in a bad situation. Shower control broke off in my hand with the water running. I had to rurn off the house supply 2 days before a family Christmas event at our place. They responded quickly, called to confirm and showed up on time. My expensive designer fixture did not have an available replacement cartridge (confirmed at E&P and Boone). No choice but to rip out the wall for lack if available $30 part. Thomas presented options and replaced the original Italian fitting with a MOEN part. He explained everything and did a great clean up job. Will definitely be my first call plumber. Water and party are back on, very very happy. read more

They are very expensive to hire and they use a pricing scheme that included an automatic $350 charge when you involve any copper pipe soldering. Which was not advised to me over the phone when I asked about their costs on soldering and replacing copper fittings. (This pricing scheme would have made me seek other options) The job took about 20 minutes and in the end; the replacement about 2ft of copper 1/2 inch pipe and soldering only 4x fitting cost me the $350 +tax. The employee was polite and skilled, but the cost seems high for the work that was quoted and completed. Also beware of the high cost of them just to show up to quote your project. Which pressured me to accept the quote. I would not recommend this company to a friend due to the high costs and pricing scheme. read more

i wish I could give them 0stars!! people please don't call this company. They are a big scam!! so here it goes we had a simple leak from our upstairs washroom to our living room ceiling. we called by checking their online Fake reviews. The staff was way more polite to trap the customer and fixed the appointment. They said, they will charge $80 +taxes fee and will waive it if we take the service . so we thought they will give us a quote and it was a lie!! These 2 people showed up and stood in our washroom for 5 mins and did nothing and when we were asking questions what could be the cause they were simply saying we would cut the ceiling if you pay us $199 and then we will diagnose the problem only!! for fixing the problem it could go more than thousand extra. m'y husband even pointed that the leak must be clearly not the tub and it seems like it's coming from somewhere else. They didn't even bother to look anywhere else They just wanted the money!! so we let them go and they took $90 CASH!!for doing absolutely nothing!! so with our gut feeling we called a plumber from kijji and the moment he entered the house he pointed at the problem which was coming from toilet and not the tub. and he fixed it in 15 min and charged $100 for labour and parts!! He was very gentle and well experienced than these scam artists!!! Please don't waste your money and time with this scam company!!! read more

Fast and friendly service! Had an emergency clog and called John the Plumber in a panic. I had a plumber booked quickly from a courteous and knowledgeable employee. Crisis averted! And the plumber was helpful in providing tips on how to avoid clogs in the future. My day was saved at the cost I was expecting. Would definitely call them in the future. read more

We had a really positive experience with Cameron from John the Plumber last week. We appreciated the courtesy call he made to notify us that he was on his way over to our condo, along with his transparency when providing quotes upfront for the work that was needed. He was able to quickly diagnose the source of a leak we had in our bathroom, and had all the right equipment and materials on hand, ensuring that the plumbing job could be completed in one visit. His passion for his work was contagious: he made every effort to walk me through exactly what he was doing, showing me the parts that needed repair and steps involved. Working with Cameron was a true delight! He helped ease the stress of this situation with his friendliness, integrity and gusto. I'm so glad we found him and look forward to giving more business to him and John the Plumber in the future. read more

Price gouging company. $1400 for a basic faucet replacement as the plumber didn't know how to repair it. Had to pay 89$ to simply get the quote. Seek other options! read more

Worst Service. Never recommend anybody. They can't do easy work example: toilet flush. Instead of fixing the work they break stuff and charge money for fixing. read more

Still waiting for an estimate. 3 weeks now "I will get back to you within 24 hours . I'll text you tonight " He said. I phoned 6 times. Got 6 excuses and still no quote. read more

Booked a consultation and they sent a young, inexperience, but overconfident plumber to take a look at leaky toilet. Everything from his diagnosis to explanation to cost estimate to final "fix" were wrong. What was worse was that he was extremely "sure" of his diagnosis. The cost of nearly 500$ did nothing but put a hole in my pocket. Had to get in another plumber who actually fixed the issue. Never going back. read more

We had good luck with the company previously - quick and professional. This time I was quoted $1200 for what I was told, a complex repair. It ended being dead simple and taking 1 1/2 hours to complete. When I asked what went into the pricing - I wasn't griping - they simply refused to answer. Nothing but dismissive condescension from the help desk. As a crowning touch they didn't want to credit the $85 I had to pay to get the initial quote. I had to get loud to get them to honor their own promise. This short-term greed will sink the company, just watch. Strongly suggest you avoid. read more

Was charged 80$ for a quote for a simple rough in of a bathroom that has existing plumbing to tie into. Pretty simple task, material wouldn't be more then 150$. Was quoted 5500$, so I had another plumber come quote and he quoted 1500$. Much more realistic and I had a hunch from the beginning that John the plumber would do this and charge outrageously so they can get away with taking your 80$ for nothing and running. SCAM ARTISTS read more

Horrible business, sent payment for services rendered via money order. They said they never received it! Put a stop at the bank. Issued a second money order sent it by registered and express mail! While second was in transit they cashed the first one that they told me was lost? Then about a week after I tracked the second money order they cashed the second one!!! Correspondence was and is non existent can't get anywhere with these crooks. So I'm finally going to talk to the BBB and see what they can do for me, hopefully get them downgraded to thieves. And other consumers won't get scammed by these assholes! #DON'T USE JOHN THE PLUMBER!!!!! read more

Expensive, poor service. Problem re-occurred within the time of the warranty. Called the company and got YELLED AT by the receptionist. Said drain work is not covered under the warranty - never mentioned or written on the invoice. Avoid company at all costs, would not recommend. Receptionist hung up instead of listening. Unfortunately $406 for 15 mins of work when the problem reappeared within 4 months is unacceptable quality of work. read more

I requested them to install my washer and asked for estimated price. They said they could not say in advance but when the plumber is on site, they would give us a quote before they do it. I specifically asked them prior to booking to help us move the washer upstairs from garage and move the old washer downstairs, because we have back issues. They said they would help us moving the washer as well. So I booked with them. They showed up an hour late on the day, told us they would not do any moving, we had to do it ourselves. If we denied the service, we would be charged for service fee. We agreed to let them just hook up the washer (we had to do move the washer ourselves because they refused to do what they promised us). I got the bill for more than $300 just to hook up the washer. I called back the business, they said they would look into it, not even an apology, I have not heard back from them since. I don't care how good they are if a business does not have good work ethic, if they can't deliver what they have promised, no way I would call them ever again. read more

Important to say no work done - but they quote by job not item. Over $600 to install a dishwasher next to the sink (1.5hr job) No thanks - other reputable firm charged us $209. There was another job we didn't even bother getting a quote for. the plumber who came was full of sighs and head shakes. didn't recognize the brand (Fisher & Paykel) and therefore had to charge a premium. customer service was polite and plumber on time. I'd recommend getting at least 2 other quotes to see if you're being overcharged. read more

Professional, quick, and properly fixed. Had a burst copper pipe in the basement leading up to the hose in the garage. Called, had an actual person pick up, set an appointment, and within 24 hours they sent out a plumber. Cameron did a great job replacing the pipe and hose fixture. He was knowledgeable in explaining how the issue came about in the first place, explained preventative measures and provided warranty details. Highly recommend. read more

Nothing but good things for this company. Sent out an experienced plumber and quickly diagnosed my issue . Price was more than fair , plus they offer a 2 year warranty ! . John the plumber will be my go to for all future repairs . read more

I had to call John the Plumber this past Friday - and had a really great experience! Since we moved into our house, the downstairs toilet has always been borderline broken. Well I guess it finally gave up - and it decided to flood our entire bathroom...and seep onto the hardwood floor. :( I'm clueless when it comes to plumbing - so I call the John the Plumber guys. We had somebody at our house within the hour. I was expecting to have to buy a whole new toilet and fork out wads of cash, but was really happy when the guy said he only had to replace some part inside the tank. It ended up costing a fraction of what I was expecting. It was really nice to have somebody honest, that was there to help and not just trying to make a buck! I'll be using them next time we have plumbing issues - and will be recommending them to my friends and fam. read more

We called them for a blocked toilet. I was at work but my wife was here when they arrived. The plumber was nice enough but he was at our house for less than an hour, he didn't need to replace anything or use any parts and we received a bill for $361!! The bill had no information other than the cost. This is larceny in comparison to other plumbers. Beware! read more

Saw positive reviews on other sites so had them come out to replace the connection of 2 taps and put a valve so I could turn off the water - was supposed to be there between 1-4 so I took time off work - they arrived at 4.05 so not off to a good start - then they said the cost to cut the 4 pipes and install the valves $600 - I had a bathroom renovation scheduled 3 days later so agreed to have them do the work even though the price was double what I feel it should have been, the guy who came started to solder and set off my smike detectors did not stop working so I had to climb up and turn them off, he did not protect the wall so there is a scorch mark that I had to paint over, - reached out to their office over the pricing who said they would look into it - did not hear from them again - DO NO USE THEM - I certainly will never call them again read more

They got in contact with me and the business resolved the issue ASAP. We sorted it all out, and I am extremely happy to have done so.

In the beginning, they came to our basement reno every day, on time. They required too much money up front however, and after having gotten most of their contract, they were impossible to reach. The worst part though? The plumber we contacted to finish our job had to redo a large part of what they had already done as it was such shoddy work AND he said that we'd paid double what we should have for our project. For example, the water lines were improperly installed, there was no venting, there was no check valve where it was required by code, he used wrong size pipes in one spot, in essence, he cut as many corners as he could to get in and get out and most importantly to him, to get his cash. We really feel that John the Plumber (who is not the person who will do your work, by the way) is a crook. Beware of all the positive reviews that you see on other sites, there's no way that they can be from legitimate customers. read more

These are lairs. They told me to replace a wax ring in toilet would take lots of work, chipping tiles, etc. making me believe (yeah, I am a lady, just like another one who was happy for these guys saving her bathroom. you don't know how much you have spent more than needed though) it justifies the hundreds of dollars of charge. After I nodded, they went and came back in five minutes! Straightly lied to my face. Then asked hundreds for payments, Hope they would sleep well night with this blackmailed money! Also, warn those people looking at reviews. I saw good reviews so I called them, but don't believe in these. These days, these people are greedy enough to hire someone to review for them. This is not something good business men would do, but not beyond them! read more

Advice, call another plumber. Made complete mess and then yelled at me that he would sue me if I gave him a bad review. Asks for large deposit and full payment before job was done. Connected shower drain without a P trap and then managed to blame us. Took many phone calls and him yelling at me to have him send a handyman to fix it. read more

Same as others on this site, not told about a 3 hr. minimum. 40 min job replacing kitchen faucet 300$ bill. Had I been home I would have thrown him out of the house. These guys are crooks. DO NOT USE THEM. Wish I had checked this site first. read more

Super rude and overpriced service! I emailed him asking him for a quote on a clogged bathroom sink. I first got an email back saying that it would be $200. Then, I got another email from Agathe saying that it could be $250. After that I emailed him saying that he was overpricing me to which he reply by calling me dumb. His exact words were, "I didn't give you a price to do the work. Good luck being dumb." I still have all the emails we sent to each other! read more

We had a really small leak from somewhere in a three story house, with the water ending up in the basement. Peter came out and found the leak very quickly, in an hour and a half. While this may sound like a long time, I have restored homes and this problem was very subtle. The problem was pressure dependent, and was a very small crack in a drain pipe embedded in the wall. The work to complete the fix was of very high quality. read more

Had him in to plumb a few supply lines, and move a drain. All the work was so poorly done it all had to be redone, all he did was argue that the work was done to exact standards, but the second plumber had to redo all the work, nothing lined up, just rushed and poorly done work. Not to mention expensive. I highly recommend to use someone else. read more

We have used John a couple of times in the past and have recommended him to colleagues and family. I must say that initially, he does good work. The issue that arises is with his follow-up/warranty work.... he does not do it. He does not honour his warranties. We contacted him about fixing a toilet he had previously serviced within the year. He didn't show up for two appointments, and has avoided us by saying he'll call back and never does or refuses to take our calls. If you call him for follow-up, beware if he says.... "I'm in the middle of a job, I'll call you in 20 minutes, and if I don't it means that I've forgotten, so call me back". If he says that to you.... you'll never see him again! I'm really sorry to have to write this kind of review, but I feel others should know if a service person does not stand behind his work. Hopefully, this will save others from missing work waiting for him to show up appointments he has no intention to keep. read more

I have used john the plumber a couple of times at my house, and have always been pleased with the work done. They redid my bathroom, both toilets in the house, and fixed the leak from the upstairs kitchen sink. Really nice guys. Loving my new bathroom! read more

I had to call John the Plumber this week when a leak started in our ceiling. He took the time to pinpoint where it was coming from and the cause. When the job became bigger than anticipated he called help to get it done in time. They were polite and professional and I would definitely call them again! read more

Worst experience. Called for an appointment and was confirmed for 2-4 pm. Ask for them to call me if any changes. No calls. Take time off work....no one shows up. Plumber calls after 4 and says he cannot make he wanted to leave early and had told his company that. Says can he come at 9:30am next day. Change my plans again and tell him I am only available until just before noon. Call company and they have no idea about this and says between 10-12. Re-explain issue and concerns. Next day - no one shows up at 9:30. No-one shows up at 10. Call company and they have different plumber call me. Says he will come look, but likely needs two people and he works alone on the weekend - says he will need to rebook. Three times I have to leave work for nothing. I cancelled and went with another company that keeps to its word. Noticed they subcontract out the work as I talked to a few different plumbers...one with a Montreal phone number. I do not recommend!!! Jim A read more

We hired "John The Plumber" since seemed he had good ratings. Only later realizing you don't get John nor is there possibly no one with this name. They are scammers. We had to replace a wax ring on the toilet and were charged a lot of money and didn't fix the problem. Phil was really really late showing up after waiting all day. We had to pay for an estimate that was double than the other estimates that the other professional plumbers didn't charge us. They re not with Better Business Bureau and they prefer cash or cheque. I should of known before wasting so much money. We have called back several times and was hung up on 2x. Another time the voice message doesn't let you leave a message because inbox is full. I believe like someone else stated on here that he is a crook, doesn't even use his last name so he changes names to fool/scam people. We needed up with another plumber and he was amazing and had the cost. Please don't believe his fake ratings. If he was that good he would be with Better Business Bureau and wouldn't be writing his own ratings and actually calling people back and not stealing people's hard earned money. I should of did my homework before wasting so much money. read more