Had an excellent experience with Robin from Fireplace West. Had our fireplace serviced and a fan…read morereplaced. Fireplace is now working perfectly. Would highly recommend this company to service and or repair or install a new fireplace.

Robin from Fireplace West just installed a gas fireplace insert for us and did a great job…read more From the time we initially contacted him to after the project was completed, Robin was prompt and courteous in communicating with us. I was pleasantly surprised by how quickly we were able to get a new fireplace insert installed. It was much faster than we expected. Robin also took time to explain and demonstrate how to use the remote controls. And when we asked for a change after the installation, he went the extra mile in accommodating our request. All in all, Robin is easy to work with, knows his stuff and provides extra surprising touches that were really a delight. We highly recommend Robin and his team.

The install had problems from the get go, especially excessive heat on the drywall. After being…read moretold that there was no problem, and having to escalate the issue multiple times, we were advised that an inspection revealed that a heat deflector and the fireproof drywall were not installed. It was rectified after much grief, worry and time.

Never again. The installers complained about the install and insulted my house. After a couple…read moreyears parts failed and needed replacing. Waited 6 weeks for a tech to inspect it, and 6 weeks to order parts....but guess what? no parts were ordered....which i only know because I called to check. Then 3 more weeks and still no parts are ordered. Finally told the part is ordered, it's late getting in and again no call from them. I call to check and am told it's a 2 1/2 month wait to install it. Yep. thanks for that.

We needed urgent attention to our Majestic Gas Fireplace to fix a botched service call by our…read moreregular HVAC service provider. We also needed some refinishing on the frame and firebox where the paint had flaked off. Setting up the appointment was a breeze and our communication with the coordinator was prompt, professional and pleasant. The assigned technician was amazing. He fixed the main problem quickly and did a masterful touch-up job. The fireplace looks brand new and works perfectly. No mess to clean up and the cost was below what I estimated it would be. It was a very pleasant and thoroughly professional experience. I will use the Fireplace Center again anytime I need something done right the first time.

We purchased a patio set and bbq and couldn't be happier! Didn't have any issues with either…read moreproduct. Also had a gas line put in for the BBQ and the service was great!!

We had Shayne and his crew install our gas fireplace. They gave us excellent service. We are very…read moresatisfied with their work. That is why we have decided to go with them for the cleaning of our furnace and other fireplace. People like them contribute enormously to your company and hope they are well compensated this Christmas .

Used their roofing service - good quality, free estimates…read more- higher prices - careful setup but not always clean - don't appear to lay down any tarp to catch nails/debris - estimated the job could be done in two days, ended up taking 3 days with break for rain - would have been possible to finish in two days if they had assigned more workers and taken job a bit more seriously the first day

Great service! Jake is very professional and exceeds expectations. Definitely recommend.read more

From the owner: I specialize in every aspect of chimney maintenance and repair. Whether you need your chimney…read moreswept, repaired, relined or installed I’m able to do the job. providing top quality workmanship and customer satisfaction to homeowners and businesses in the Ottawa Region. Quality services dedicated to going beyond all client expectations. Check out my ratings on google! Jacob Dixon Chimney Cleaning Service’s Ottawa (343)262-1410 “Thank you, wishing the best of health to you and yours” ~Jake Dixon •Chase/crown covers •chimney caps •Chimney Cleaning •liner installation •Eaves trough cleaning •screening/caulking (343)262-1410

You don't want to deal with the salesman without knowing your stuff…read more Arrived at 4:30pm looking to buy a screen for my wood stove. I did not know the screens were made specifically for each make and model, but the salesman sure tuned me in. His advice was sound, but only after he made me feel like I was - a) inconveniencing him and - b) a mental midget. Thanks, but I will take my business elsewhere. Customer service is not what this store is about.

Hello all, purchased a Hearthstone stove from the fireplace centre and patio shop, the firsrt year…read morewas great, now in the second season, a little more than a month into it, our wood stove is not functional. We had to hound the fireplace centre for almost 2 weeks before they sent someone out to look at it. At the time we were told that all the gaskets were shot and needed replacing. Odd since the stove wasn't even 2 years old. Well again another week and a half went by and constantly trying to get someone out here. First they told me it could take over a month to get a gasket kit, I had to keep complaining and email the manufacturer before I finally got some action. Well now it is the coldest day of the year and my wood stove still is not radiating sufficient heat to use it, have to use my propane furnace. A month long and still cannot use a product we spent almost 7 thousand dollars for. I won't even mention that the hearth pad is falling apart as well!!! I have nothing but distain for this company and the stove manufacturer, my advice run like the wind from this place. Unfortunately I had to select one star, it wouldn't post without selecting one, my gift to this place

First service call with this company today for my a/c. They were professional, courteous, on-time…read moreand provided excellent advice related to ongoing maintenance of the unit. They even called me within 30 minutes from arrival. Price was fair, invoice detailed and no "extra" fees...

Seriously good service. Took their time with the service of the air conditioner, explained what…read morewas going on and the technician was extremely knowlegeable about the equipment. When i asked about other service didn't try to upsell me and just gave me the information. I appreciate this kind of old school first class service. I wouldn't hesitate to recommend these guys!!!!

I would highly recommend Romantic Fireplaces & BBQ's. The experience from beginning to end was…read moregreat. They help us select the right fireplace for our need. The entire team was very professional. The installation workmanship was meticulous.

I'm posting here because I see that the only review is negative and very different from my…read moreexperience. I've used Romantic for supply and install of a high-end wood burning fireplace at my cottage in Quebec and service of a gas fireplace at my home in Ottawa. My relationship with them extends at least 8 years. They've been helpful, open and responsive throughout. In that time I've had no bad experiences. I've recommended them to my friends and I expect to continue to use them for service for a long time.