Top-tier auto repair service! I had a great experience with…read moreUniversal Transmission & Auto Repair. The mechanics are highly skilled, honest, and transparent about the work needed. They fixed my vehicle's transmission issues quickly and smoothly without any hidden costs. Customer service was top-notch from start to finish. I highly recommend them if you're in the Richmond / Cinco Ranch area!

I paid $6,450 to have my transmission rebuilt here. When I went to pick up my vehicle, it wouldn't…read moreeven start and had to be boosted. I was never told this ahead of time, and the owner later admitted he "forgot to tell me." He initially told me I just needed a new battery and said it was a busy day with a lot of clients, but I would expect proper care and pride in the work during delivery. Shortly after leaving, the vehicle completely shut off while I was driving on the freeway -- no engine, no dash, no lights, and I couldn't even turn on the hazard lights. This was an extremely dangerous safety situation. I took it to AutoZone twice. The first time they tested the battery level. When I called the owner, he was dismissive and kept saying I just needed a new battery. The second time, AutoZone found the battery was not properly secured. When we informed the shop, he said "mistakes happen." When I expressed safety concerns, he responded, "well, it drove off the lot," which was frustrating given what had just happened. I requested a full safety check by another technician, but he said no one else could check it besides him. For such a major and expensive repair, I expected better communication, accountability, and quality control.

Erica and Jimmy get work done ASAP & always have my cars the best they could be :)…read more They are reliable and responsible. Definitely recommend getting any type of work done with them.

wrapped my car in August surging weeks started bubbling has only gotten worse and they will no…read morelonger return txt or emails about fixing it. I've reached out to an attorney as it cost me what I paid them plus what it's now going to cost me 4k to take it a place to do it right.

I brought my vehicle in for repairs, and unfortunately my experience was very disappointing. During…read morethe service, my rear window was damaged and left open. Instead of properly securing or covering the vehicle, it was left exposed outside, which allowed water to enter and cause additional damage--specifically to the radio amplifier. When I brought this to their attention, they declined to take responsibility for the issue. As a result, I'm now dealing with over $1,000 in additional repair costs on top of the $1,500 I already paid for their services. Based on this experience, I would not recommend this shop.

Took my pick up 2017 Ram for A/C issues. Jaafar and his team did an outstanding job. No issues,…read morethey showed a high level of respect and integrity. No buts, no excuses no waits took care of the issue. Pricing was worth the quality of the work performed. Will recommend and if needed will return. Life time costumer.

Replaced my transmission. Very professional and friendly. They do very good quality work and should…read morebe proud of it. I couldn't be happier with their performance.

Took care of my SUV in no time. Priced great! Allowed me to bring in the part for replacement.read more

The owner is extremely knowledgeable and very nice. Had a bit of a conversation with him.read more

Brought my car in from recommendation of another provider who couldn't do work due to equipment…read moreissues only after waiting over an hour in that providers lobby as they worked on their equipment. I was a drop in and although they had a quite a few cars in process, they got my car up on rack to show me the issue since I was waiting. Owner confirmed I had leak and bracket breakage which I knew about the bracket already but it the leak. They showed me and talked thru each issue. Repaired my car in a matter of minutes and had me back on road. They were absolutely courteous, upfront on the issues and quickly repaired it. It was a relatively minor issue I guesss and something they see regularly with my make/model. Could have charged me for their time/supplies, and I would have happily paid, but they did not. Maybe it's because it was a relatively simple repair but they are a for profit business, so it is more than that. Says a great deal about these owners, their integrity and honesty and their love of community. Would highly recommend this family owned business to anyone with exhaust repair needs.

They installed door speakers in my family SUV, and so far, so good. They offered me a fair price,…read morebut I know you can't go cheap on speakers. The sound quality is good, and the service was pretty good too. My only issue is the price. As I mentioned, it's okay, and it was convenient considering where I was coming from.

Warning for anyone considering Beats Car Audio (Richmond,…read more Paid $95 for diagnostics -- no actual diagnostic report, no follow-up, and the same stereo issues still there. They replaced a USB cable and installed a rearview camera ($175), but everything went right back to not working. When I called, I was told "You'll need a new stereo" -- without proof they even tested it. Installer never called me, and management left it at that. Friendly front desk, but zero accountability or communication. I paid nearly $270 and got nothing fixed. If you value honest work and real diagnostics, take your car somewhere else.

I've been coming here for general car maintenance and issues since 2020. Jake has always been the…read moreone to help my husband. He's always been honest, professional, and up front with the diagnostics and price quotes. We took our vehicle in because our brake pads were worn. They changed it and it was still resistance and a scratchy noise. They took responsibility of their work and rectified the issue until everything was fixed. They're only open M-F, so it may be difficult to bring my car in unless I take some time off.

I suggest you get a second opinion before you spend any money at this place wonderful service in…read morethe front of the house, but after having my van for over a week they gave it back to me ,supposedly completed which was not the case .they ask me bringing it back for them to complete the job , I figure with the coronavirus they couldn't use the business and done a better job for me, 2 Days later got it back, it still wasn't done properly ,They said it was a totally separate issueI ,I had to go to another shop to get a second opinion come to find out that most of the body mounts they replaced for me were loose and that was the problem! Very questionable!