I placed an order online for a toy (air toobz!) that was on back order. I added in notes that I'm hoping to have it before my 3 year old's 24 hour EEG on December 9th. I was surprised to get a call that same afternoon to let me know when the toy was due in stock, and that I would have it well in advance of my kiddos hospital day. I've honestly never had this level of service when ordering online - I would highly recommend Fat Brain Toys when you have Christmas, a holiday, birthday etc. I hope to be able to visit the store in person the next time I'm in the Omaha area. read more

I made a purchase on 11/27. They started their 15% off sale for Cyber Monday on 12/2. I had not received my order yet so I thought I would call and see if they would price match their sale. I was just asking and approached it very casually since some places will do this. The person I spoke to was pretty rude about me asking and told me "that's not how things work, if so everyone would be calling for a discount". If he had been polite about it I would not have left a review at all because it's understandable if they don't have a price matching policy but his attitude left a bad taste in my mouth. read more

When placing my order they give specific dates when it will be delivered, not estimates. I paid an extra $45 to have it overnighted by 10:30 am. They didn't ship the toy till the morning it was to be delivered. When I called customer service to get a partial refund on the shipping cost, they basically called me a lier. They said they don't ship past 3 pm on Fridays and not on the weekends and would look into why their page stated the dates that were provided to me...I doubt they will. They wouldn't provide any refund because they still have to eat the cost. But why should I have to eat the cost for their page providing me false info. Just terrible customer service. read more

"We should not teach children the sciences but give them a taste for them."~Jean Jacques Rosseau - I love Rosseau's insight here! To promote lifelong learning, it is so much more important to create a taste or appetite for learning than to just teach facts. When we create a taste for learning, they are apt to become lifelong learners and people who contribute - in a world where most are just consumers and users, contributing nothing. And that is why I shop at places like Fat Brain Toys, to invest in my grandchildren and create an taste/appetite for learning in them, and not just give the "stuff" thoughtlessly. - Jean-Jacques Rousseau was a Genevan philosopher, writer and composer. His political philosophy influenced the progress of the Enlightenment throughout Europe, as well as aspects of the French Revolution and the development of modern political, economic and educational thought. Born: June 28, 1712, Geneva, Switzerland Died: July 2, 1778, Ermenonville, France Nationality: Swiss read more

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The best mom I know buys most of her toys from here and after eyeing a specific toy at her house I finally went in with my son on a Saturday evening. The store is so bright and clean (again Saturday evening could have something to do with that) only one other person was there so I felt really comfortable letting my son play with all the displays. I was kindly assisted to the toy I was looking for quick and decided to keep letting my little guy play. I didn't feel any pressure or anything to purchase and leave. We ended up getting a couple more toys for him. The staff is super friendly and they offer events a couple times a week which is awesome. I definitely like mission about helping brains grow through play. We'll definitely be back. read more

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My kids always enjoy stopping here. This place is full of fun toys, many of which are designed to engage the Brain in some way. You will not find many things here at say target or Walmart. Today we attended their Unicorn Party. They had 2 "Real" unicorns for your kids to take pictures with. There were several tables setup with Toys to try out and Hyvee was there with cookies to decorate. They were also running 10% off everything so we did walk out with a few toys for the kiddos. If you are looking for toys that have an educational twist to them (your kids will probably not realize that they are learning) this is a great place to go! read more

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Cool little toy store. Nice variety of nicer toys, brain games, puzzles & cooler than average toys. They willingly wrap gifts for you. Employees were great. The store was clean & bright Offering a fun environment for kids to try out toys. read more

Fat Brain Toys - Toy Stores Near Me - Omaha, Nebraska

I'm one of those aunts that loves to buy gifts that are either educational, secretly have something to do with science or math, include cute/realistic animals, remind me of my childhood toys, or are hand crafted out of wood by small US-based companies... or some combination of all the above. So by the time Bill recently called up his sister to ask what one of the nieces wanted and got the answer of 'mermaid Barbie' we were already at Fat Brain, as we have been several times before - after I ordered from them online only to realize later they're in Omaha. Needless to say... said niece was not amused with the 'world of water' science experiment kit I got for her. But hey, they aren't all winners right? I personally had a great time with the kit - as did the other kids at the party. In my mind, that's a successful gift, right? I will continue to buy all gifts here until the kids are too old for the store... free gift wrapping and helpful salespeople are just bonuses. As is the amount of fun I have shopping here. read more

Fat Brain Toys - Paper bag puppets! - Toy Stores Near Me - Omaha, Nebraska

We love coming to this store for unique and fun toys in so many different styles. Stopped in the other day and we kept hearing someone coughing loudly. My family kept looking at each other like who is coughing so much in public?! So we looked around and it was an employee. She was going from one side of store to the other touching toys and getting or moving them. Sad that she either should of been wearing a mask or stay home if not feeling good. We are still in a pandemic and just wish employers would see the need to be extra safe. read more

Long time customer that has never been in any of their stores. My purchases have been limited to web purchasing solely. Due to having a similar address with a Chicago public school, I tend to receive some of the catalogs meant for teachers. That's how I came across them in the beginning. The marketing and analytics of their products is what caught my eye. It's a different approach to buying. Online, a customer can view based on the age and gender of the child. The site offers line and bar graphs indicating the ages most appropriate for the toy and those (reported by users) that enjoy the item most. Toys aren't necessarily designated to any one gender since they host analytics for both. Then, one can surf reviews for a better feel of the product. This has helped sway my purchasing towards products of educational or modeling capacity. For instance I have a 3 year old niece that behaves like Bam Bam from the Flinstones. With that said, she likes toys she can "roughhouse" with. Surfing reviews I can get a feel of how other kids are using them and get some useful info that will help in my decision making. So far, item pricing, shipping and receiving has gone smoothly. If toy shopping has been stunting you, why not check them out? You can buy direct or via Amazon. read more

Overall, I think this is a great place for engaging and age appropriate toys. Most of the pricing is a bit proud, but grandma and grandpa don't flinch when December rolls around. Our kiddos received four Xmas gifts that weren't a great fit. When we went to return the toys for a store credit, the older gal with a sweet 80s skate boarder haircut proceeded to tell me how these were great toys and they shouldn't be returned. After we said we know what types of toys our kids like to play with, she then started to tell me about each toy individually and why it should be kept. It got a little awkward when I said I didn't know I had to win a debate to receive a store credit. read more

I would like to order a game but can't remember the name of it. Is there a list of the game that teens to adults play? We love your store but don't make it to Omaha any more. Do you have something online as we'd like to buy from you! Regina S read more

ordered Hey Clay Birds for my granddaughter and she was delighted. She couldn't start making different birds fast enough! out of all her Christmas gifts, that is the one that inspired her the most. read more

Christmas morning and the little guy is tearing through packages before we can see what goes where. The dog strolls past with two big squishy cubes in his mouth that we assume are the hosting house's cat toys. Sure enough we discover the giant dice belong to our new Sturdy Birdy Game from Fat Brain Toys. With the dice chewed up, we could only stand on one foot with our arms out. We contacted the Fat Brain Customer Desk for spare parts and received a replacement set a couple of days later! One of the coolest toy companies around. Their little guy learning games are much appreciated. It's a great source for unusual toys, activities, family tools including lines such as Think Fun, Klutz, and Melissa & Doug. They do the digging for you! Thank you, Teri for sending out new dice and understanding our plight. We've increased our sense of balance at least ; ) read more

Fat Brain Toys - The coolest Toy Company with customer service to match! - Toy Stores Near Me - Omaha, Nebraska

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- Nice store, but it is really small. Only about 1~3 items of stock for everything. Maybe they have more in the back, but it felt more like a high end garage sale then a retail experience. - Neat toy selection more oriented to kinds under 12 - Prices seem a bit high for me. I would have expected items to be 10-20% cheaper. - The items in the store can be purchased through their online store. - The great thing about this store it you can find the unique toys that are not in Walmart or Target. - They gift wrapped my toys at no extra charge. Woot!!! - I took off one star because of the limited stock and high prices. read more

Fat Brain Toys - Toy Stores Near Me - Omaha, Nebraska

This is a fun place! As a kid I remember this store being here and if I ever got a toy from here it was always so fun! Now as an adult I'm always looking for educational and fun toys for my niece, and this store is filled with them for kids of all ages! However I have noticed you can get the same toys on amazon sometimes for a few dollars cheaper and with free shipping, but I don't like to wait for delivery so I just pay the extra, in my mind it's a convenience fee for being able to see the item in person and not having to wait a few extra days for delivery. The store was very busy when I went on this past Friday morning, I couldn't even get to the back of the store if I tried, but luckily I knew what I was getting and it was up front. I was told they were having kindermusic and that happens on the first Friday of every month. It looked like the kids were having a great time. read more

What a wonderful store. Not only the products in this store are fantastic and reasonably priced but the staff is so helpful and man can they work a Holiday crowd. The best shopping experience we had all day! Thank you! Merry Christmas!! read more

Awful customer service! I called to get an order straight that had been messed up online. The agent was pretentious and rude! In fact I've never been talked to like this from a rep at a company! She kept telling me she was SO literate that she didn't need me to spell my recipients address, nor did she want to read back my credit card number etc!!! I was beginning to think this may be fraudulent, I have only ordered once before many years ago. After writing my comments in an email the same agent I'd spoken to phoned me!! This seemed inappropriate! She gave a lousy excuse that the weather was bad in her location! I hope my relative receives the gift and I will never order from this place again! Why didn't a supervisor call me? Is this a mom and pop place? read more

Please refund my money. This was so unacceptable if you didn't have it in stock I should have been told in enough time to purchase another item for my grandson. I will never purchase from you again and I will tell all my friend what happen. It should not have taken 7 days to let me you didn't have the product and then your phone attendant said you would have it by the 20th of December and it would take a couple of days to get it to him. Not happy at all!! My grandsons 1st Christmas and he went without a gift from his grandparents. Nice, really nice of you. Now we will see how long it will take to refund. read more

I would say this is one of the best toy stores I have ever been to! There are so many different fun but educational toys here with a variety of different age groups as well. I have not come in here without finding something for anyone on my list! Not only is this place the best for the diversity of toys they offer, they have superb customer service as well! Everyone who works here is super helpful and friendly. I also love that no matter what, they ask you if you want your toys gift wrapped. For free! I love this place and so do the kids! Every time we come here, we end up staying for hours because they want to play with everything, which is no problem with the workers there! In fact, they encourage the kids to play! I love it! Definitely coming back! read more

I was shopping for Christmas presents, and didn't know what to get for a seven year old sibling. I asked one of the employees, and she gave me great advice on what to buy for him. When I went to check out, the employees were so kind and nice! They always had a smile on their face, and were greeting everyone when they came in the store. This is a must go too store if your trying to buy for young children (0- 12). 10 out of 10, would recommend read more

I love fat brain toys. It is a great place to shop if you are looking for a unique and educational toy. Plus the prices are very reasonable. Fat brain is always a place we go for my girls birthdays and holidays. Another bonus is this is a locally owned store which makes it even better. read more

Wow, I didn't realize they had a physical store. This review is for the online site. The online experience is pretty good compared to similar website. It's not as cluttered and I like how you can specify the age and price. This is perfect for situations where you're on a strict budget. But little touches like the packaging and even the confirmation emails make this a joy to shop. Customer service is top notch. The inventory seems to be more geared toward science-based toys. I can understand that some of these might be more expensive that what you can find at a big-box. However, I don't think you can find most of these there. There's still quite a bit of affordable gadget/geek toys that I like to buy for my nephews/nieces and students. read more

This is a great place to find unique, educational, engaging, and fun toys for children. Not to mention, they have several of their toys and other merchandise on display so children can play with the items and take them for a test drive while parents shop- talk about a smart marketing tactic, my 16-month-old didn't want to leave! We spent about an hour here looking for a gift for my friend's six-year-old daughter. The staff was engaging and asked us questions about her interests, activities, and hobbies in an effort to find the perfect gift for her. The staff member assisting us went around the store showing us several options she thought would be a good fit. We decided on an educational and age-appropriate DIY science kit and an awesome, super-detailed coloring book with stickers. This is not an inexpensive toy store, but I feel that the quality, selection, and educational value of Fat Brain's toys is unparallel to any other toy store I've ever visited. read more

I have ordered from Fat Brain toys before and was satisfied. I ordered several items from them for my grandkids Christmas. I ordered it and put in my debit card number and where to ship it, which was the same as before. Checked my email and instead of a confirmation, there was a note that a customer service representative could complete my order. I called the number and spoke with a woman. She said that they had some network problems. Which tells me that it was the website that had the issue. But now, the order is not guaranteed to get to my grandkids by Christmas. I pleaded with the woman that since I had put in all my information, that Fat Brain should upgrade my shipping so that my grandkids could have their presents for Christmas. She refused saying that since my items were still in my shopping cart that my order didn't go through, that that they would not guarantee it's delivery by Christmas. I also asked to speak to a Manager. She wouldn't let me speak to her nor did she budge on the upgrade. I wouldn't give up! after my third call I asked to speak to a Supervisor or Manager! After waiting I gave my # for a manager to return my call. Surprise! A very nice lady called me back and took my order and upgraded my order to 3 day so that my grandchildren will have their presents by Friday before Christmas! They regain my support! read more

Never have I ever had worst customer service. The way they handled my return was not how they portray to be, then gave me gift certificate, less shipping, back to the company, after prices were high, instead of giving me my money back. Never will I shop here again read more

My nephew just turned 7 and is starting to enjoy puzzles. I hadn't heard of Fat Brain Toys before but I decided, for his birthday, I'd give them a try and ordered the puzzle that would allow him to spell his name. When I placed the order online, I typed too fast, not realizing that the puzzle would come with his name misspelled. Not only that but I placed the order online so that it could be directly delivered to my sister who resides in Washington State. I was so disappointed when she called me to tell me the puzzle had arrived but with my nephew's name misspelled. I contacted Fat Brain Toys the very next day to let them know about the error and they responded to my email with in 24-hours. They resolved the matter within 1-5 business days from that email. I paid an additional $19.00 which was the price for my mistake. The ladies who helped me were so responsive and understanding. I hope to purchase from Fat Brain Toys again. read more

Horrible customer service. DON'T PURCHASE ANYTHING FROM THIS STORE!!! They advertise Unconditional 100% satisfaction. I purchased a $270 robotic drone for my son for Christmas. His main gift !!! My son opened the box and there it sat in the box for a week. I knew this was not for him. He would have built it immediately. He is in robotics and participates in competitions. This is not what we expected and are completely unsatisfied. I shipped it back exactly as Fat Brain requires in the original box and now they will only give me store credit. There is nothing in there store I would buy again. My son was waiting for the return money so he could by a Lego set for his Christmas present. This is ridiculous to have a Store Credit for such specialized STEM store that is mostly for young children. read more

Great customer service after receiving a defective toy. Stefanie was a pleasure to speak with and is replacing the toy as soon as it's in stock! Will do all my toy shopping here! read more

Ordered toys for the grandson online. The person who wrote up the UPS order made a big mistake and switched the city and zip code to come back to me. Of course, no one wants to admit making a mistake, but when I was typing out the information online to make the order, I was looking at the address on my iPhone as I was typing, so I'm pretty sure the mistake is with them not paying attention to detail. read more

What a fun place! Anything you need from Christmas to birthdays can be found here! Unique toys for all different ages and interests. I made the trek out here for a two-year old's birthday. I got him a Bilbo. Free gift wrapping! Prices are a little more expensive. read more

Great Service, I have worked in this field for over 20 years some of it on a help desk. Everyone I spoke to or e-mailed was wonderful!!!. My order was correct and arrived on time with the correct spelling of the birthday child name on the card and all! The helpful hints for age and gender were also a plus and helpful! read more

I am super impressed with Fat Brain Toys. I am not a regular toy purchaser my experience with Fat Brain Toys online will bring me back again and again. Their prices are fair and reasonable. Great selection of toys and games for age ranges/special needs and low cost shipping. And the best part is CUSTOMER SERVICE -I have not been treated with this much respect as a consumer in a long time. I had made an error in the shipping address and had received and email. Not only did they resolve the problem before I called they called me back to let me know that the package was in route. Fat Brain Toys goes above and beyond meeting customer service needs. I want to give a big shout-out to Eric in customer service who treated me so kindly. Thanks Fat Brain Toys you have created a new big FAN!!!! read more

Customer service at Fat Brain Toys was far above expectations. We ordered a toy as a gift and it arrived defective. They overnighted a replacement from their own inventory to our out of town destination at their own expense, just so it would arrive in time for the party. They handled the defect report to the manufacturer themselves. Try getting that level of service from the giant online merchants. Plus, it's a truly great place to shop for great gifts for kids of all ages. You feel like you are getting something that kids will enjoy, which we have observed first hand, and it will also help them develop. read more

Terrible customer service. No order confirm or ship confirm emails. Did get a useless 'your order is in the works' with a generic description of how their warehouse operates but no actual relevant specific order related detail. Thank you to @Amazon because of amazon pay I was able to get my order number. Well done Amazon for showing others how customer centric fulfillment is done. read more

I placed an order at the beginning of November for Christmas presents. I contacted them mid December and there seemed to be confusion about whether my order went out. No clear answers on where my parcel was, no tracking, etc. I thought this would be an awesome place to order gifts, but I would not recommend it to anyone. I did a lot of holiday shopping online and I had no problems with any other companies, except for Fat Brain Toys. I can't express enough how disappointed I was. read more

I've been shopping here for over 14 years. Not once have I been disappointed. Their customer service is unmatched. Their employees are very knowledgeable and helpful, as well as being efficient. I always feel like a valued customer. The toys are so high quality. No cheap plastic with stickers here. I can't imagine shopping in a "big box store" ever again for toys. read more

Their customer service is excellent on the their website. They will get you a replacement for defective toys quickly and efficiently. I won't order from anyone but Fat Brain Toys online. EXCELLENT. read more

This Grandma loves this website, selection and service is excellent. Other shopping websites could take lessons from Fat Brain. CS is always prompt, efficient and helpful, I had to ship to overseas and couldn't get the APO address to verify, called CS, they took over and processed the order in minutes, packaged arrived in Italy in 10 days! Fat Brain is always my go to website for all gifts! read more

Horrible customer service! Just got off the phone with Becky the Customer Service Specialist. They apparently don't what customer service is. I ordered two gifts that were supposed to come yesterday and never arrived. UPS had no further information. I asked to reorder the items and have Fat Brain toys pay to have it here overnight so i would have the gifts on time for a party this weekend and Becky said no. I will never buy from Fat Brain toys again. This is why small businesses go out of business. So disappointed. read more