Thankfully the salad was fresh and didn't have any unintended ingredients (such as hair), but the service was unnecessarily curt.
I took a late lunch and came down. To my pleasant surprise, there was nobody in line. Great, I thought, I can finally build my own salad which I've previously been uncomfortable doing given the variety of options and huge line of people typical for this chain.
The girl serving me was curt and impatient. I wasn't that bad, I was just looking at the ingredients and selecting them. Whenever I picked something that was extra (which is clearly identified on their menu), "$1 extra!" she barked.
She started tossing my salad before I finished picking toppings, and the guy at the register tried to cash me out when I was nowhere near him. I told them I wasn't finished, and then I picked another topping for which I paid extra.
There was nobody behind me. The entire experience only took a few minutes. They remained open after I left. What was the point of this? I don't want to feel bad for customizing a damn salad so I'm just never coming back. There are better places and better salads in the path. read more