Ive been banking with Patelco for over 30 years and the service is always great, but today Jorge ,…read morefrom the Castro Valley branch, really stood out when it comes to customer service. I was running in at 2 min before they closed. Jorge welcomed me with a smile. He then started educating me on how i can save money, upgrade my money market to higher interest rate . And a few other great suggestions. Talk about GREAT CUSTOMER SERVICE. GOOD Job Jorge...you need a raise.

We are still fans of Patelco, and will never ever go back to a bank after 35 years. We rarely have…read moreoccasion to visit a branch anymore since retiring. Maybe two or three times a year. We have found that direct deposit and electronic bill payment works well for us. Today, I had several checks that I needed to deposit. I was going just drop the funds into my checking account, but I remembered seeing a promotional offer last night about a 7-month Certificate paying 4.25%APY. Since I don't think that I'll need these monies in the next 7-months, I opened the Certificate instead. When I walked in today, there were two people working at desks to the left. The manager was at his desk on the right. There was one teller and a trainer. Because my transaction was slightly more complicated than a simple deposit, it took more than a few minutes. Meanwhile, the line behind me grew. The teller who took care of my transaction was personable and efficient. He asked several times to ensure that I knew what I was asking for because I used the wrong terminology. I like that because he was trying to make sure that I understood that my funds would be tied up for 7-months. At the same time, I was disappointed with the apparent lack of excellent customer service provided by the manager. Every time a new customer came through the front door, my teller looked up and welcomed them in, as did the trainer. I wasn't watching the other employees, but I didn't hear any greetings from them. It may have been because they were already with customers. The manager did not get up until some other people arrived in costumes with gifts. He greeted them and brought toward a door leading to the back office. As he did so, he did ask the customers in line what kind of transactions there were there to complete. He assured them that the teller would be with them very soon. I understand that when dealing with money, everyone needs to be very careful and follow procedures. The bank manager does not have a cash drawer and cannot easily access cash whether accepting deposits or handing out withdrawals. There may not have been an easy solution to helping other customers when the teller is busy, however, I know that I would not have been happy waiting in line. Perhaps the issue is understaffing? Perhaps the issue is not having a second teller.

Love my car!!! Definitely recommend. Great customer service. Will keep it honest with you and make…read moresure you understand everything during the process! So happy with my purchase, thank you guys so much.

I just purchased a car from them that I found online. This was a pleasurable and relatively quick…read moreexperience and I am very happy with my purchase. They have a large amount of inventory and their prices are reasonable. I will certainly think of them first when I buy my next car.

My daughter just turned 18 and just got her license. So now we are in the market to find her a car…read more I found a perfect car for her at Empire's lot. Sam was patient with me with the process in order to get my daughter finance for the car. I admit I gave him a run for his money since I knew that I can make the process so much easier by just purchasing the car under my name. He got the job done after quite a few hours. He made sure that I was pleased with the deal and making sure that my daughter was the one being financed with me only as a co-signer. If you're in the market for a car with low mileages and a great price stop here first. Thank you again Sam.

Went to this dealership to see if I can find a good reliable car the manager Sam greeted me with…read morerespect and showed me all the cars that could fit in my budget and gave me so many options for financing. He is knowledgeable and experienced with best customer service and knows what he is talking about. I walked out happy with a great car that I always wanted to have. I recommend this dealership to all my family and friends. Thank you Sam!

I had an awesome experience at the Hayward branch. From the…read morehead security guard who was very professional to the teller to the Branch Lead, everyone was professional. Ms. Ari, the teller, greeted me with a lovely smile and personality. She was able to answer all my questions, and assist me with a cash deposit issue at the ATM. Mr. Eric, Branch Lead, was extremely helpful in navigating several issues, including ancient history, which allowed me to move forward in accomplishing several goals. Thanks Patelco.

Had the opportunity to work with Lois L. She is…read moreprofessional,friendly and very knowledgeable about the services that I needed. She offered everything that she felt would be beneficial to me. I left there feeling accomplished and very pleased with the services that were provided. Way to go Lois at Patelco Hayward CA.

I'm really bad with anything finance related and wanted to learn more about refinancing a loan for…read moremy car. Adrian was great in explaining everything to me in a way that was easy to understand. He was extremely professional and thorough throughout the whole process! I highly recommend working with Adrian!

This week I went in to get a car loan to finance a car as well as open up my first credit union…read moreaccount. Adrian Lara was the open bank teller; we went into his office and all the paperwork was very straightforward, especially so after Adrian explained things. He let me ask questions at any time and made the whole process feel not only professional but very calm. We were able to process all the paperwork in a timely manner while talking about life, too and by the end of the day I left the lot with the car I had wanted. I've banked at Chase for so many years and I've never had an interaction that felt like the person actually cared about my circumstances and concerns. So thank you Adrian for bringing me into Provident! Appreciate all your help.

Very professional and painless to work with. I sold my car…read moreto Rose Motorcars with absolutely no glitches. They honored my price and transaction was extremely smooth. I highly recommend them and would definitely do business with them in the future.

Quick and pleasant experience. Went in with cash to buy a ID4 that had been on their lot for a…read morewhile and had the best price around. Worked with Leo. Good dude, smooth transaction. Nice vehicle definitely my go to place. Last time I paid cash for a car and a main brand dealership. They still needed to run my credit, fill out a crap ton of tax paperwork. Everything here is digital. I definitely recommend this dealer.

This review goes to Jesus & Allan thank you so much for walking me through the process of getting a…read morenew car. I always avoided a dealership because it can be a daunting experience, I've never felt rush or must buy right away but I did end up buying a new car from this dealership. This particular location has the best team to assist you, I will definitely come back here again. Thank you Jesus & Allan.

From the owner: When a great used car inventory meets exceptional customer care, you get the AutoDeals experience…read more From cup holders to towing capacity, we are confident that we can match you up with the right used vehicle for your needs. We have a great selection of today's top auto brands and a variety of low-mileage, high-value cars, pickups, and SUVs for almost every budget. We invite you to stop by and browse our inventory of previously loved, well-maintained used vehicles. The AutoDeals sales department is dedicated to the needs of our customers first. We listen to our customers to understand your automotive needs and budget. We offer vehicle history reports for every vehicle on our lot and our sales staff will work for you to make sure you get the best deal possible.

Bana in the San Leandro branch!!! one word: AMAZING!! I…read morehadn't been in this branch in a few months - but, she remembered me and, She was quick to fix a problem and did it with confidence kindness and a (real) smile...I felt taken care of...thank you Bana -- Patelco, hold on to her!! I've been with Patelco more that 20 years- waaaayyyy too much turn over.

IAN is the best!! He was able to handle multiple requests and explained everything so well!!read more

I applied for a loan. Gave them all my personal info. David from the San Leandro ca. office sent me…read morea text to inform me I was approved !! Just left was to call him to finaI everything . I called and was put on hold. He came back a sooo rudely stated he couldnt help me. They even linked there company to my bank account! They fraudulently alluded that everything went through. Now I have a hard credit pull on my credit report! Beware!

Great customer service! Jose was very kind and helpful! He went out of his way to help me, and I…read moretruly appreciate his great personality and amazing customer service!

Definitely plan to spend some time there, but when you do it will hopefully be well worth it. This…read morewas my first time financing a car and I was pretty nervous about the whole thing. Berenice helped me out in such a nice way and I got to drive away within my budget in a car I certainly needed. She was the only one in the office, and on a busy day, but she did her absolute best to handle each person who walked through the door. I'm very grateful for her time and for the financing. I just really encourage you to budget out at least a couple hours and to have your paystubs on hand or ready to email. Thank you, Berenice!!

Carhop lies and they will take advantage of your desperation. I got a kia rio which wasn't my first…read morepick. While it runs ok I discovered that the Cadillac convert need to be fixed and it's under a recall. Instead of going to the dealership you bought the car from they want you to go to kia. When it comes to payment they lie about how much you owe and in other dealership they allow you to make one payment a month. They want payments every payday. They only care about the money and they will take advantage of you. Don't go to carhop it's a complete fraud