Big shoutout to Alycia Robinson-Gross! She is amazing! She always greets me by my last name and I…read moreappreciate her for that! I've been coming in conducting my business with her since her days working at the Rockridge Branch! Thank you for your excellent service!

I went into the San Leandro branch of 1st United Credit Union for the first time to get some cash…read morebecause it's close to my office and I asked about my high yield savings account. Apparently it had not been accruing interest. Alycia who is one of the tellers there took it upon herself to look into my case and made several phone calls while I was there. Then she told me she would further investigate what was going on and let me know something by the end of the week. At the end of the week I received an email and a phone call saying that they were back paying me for the interest I should have earned on it over the last year and they deposited into my account! Alycia went above and beyond to ensure I got my money and the correct acc and I am SO appreciative!!

My kids and I have been discussing replacing our minivan with a smaller car for years, but I loved…read moremy minivan (still do) and couldn't imagine parting with it. Over the past few months, my son and I searched for affordable used cars, test-drove cars, shopped around for a good trade-in price for the minivan, and even posted the minivan on Marketplace. Yesterday, as I drove off the High Street bridge and returned home to Alameda, instead of turning left, I drove straight to Diamond Auto's lot. I recognized my son's dream car by the enormous spoiler on the back. I took it for a test drive. I sat with Alex to discuss the price. Today, my son and I test drove the car. We sat with Alex to discuss the price and the warranty (3-months, which isn't much, but it's 3-months longer than any other warranty we were offered). We came to an agreement. I gave Alex the keys to my beloved minivan (which is now for sale, by the way), a lump sum on my credit card, and drove away in a sporty sedan. It wasn't just that we found the right car at the right price today. We found the right salesperson. Alex is supporting the local community as well as his own family. He negotiates directly and clearly. He speaks respectfully to middle-aged women and teenage kids. No gimmicks. No pressure. No confusing equations. Tell him what you need, and he'll tell you what he needs. If it works, it works. If it doesn't, no pressure. I enjoyed doing business with him.

I had heard great things about Diamond Auto and about Alex, so when our family car finally gave up…read morethe ghost, my wife and I decided to check out their inventory. Their website made it easy to narrow our choices down to three cars before we even arrived, which helped take a lot of stress out of the process. When we got to the lot, the atmosphere immediately felt comfortable. Someone greeted us, let us know he was available if we had questions, and then gave us time to look around on our own. The lot was packed with cars, but the team cheerfully moved vehicles around so we could compare our options. They showed us practical features you don't always see on a spec sheet, like trunk space, rear AC vent locations, and USB ports, which really helped us eliminate some options. We test drove two cars, reviewed their deals, and met with Alex, who gave us his card. When we mentioned we wanted to look at other options they were completely understanding and didn't pressure us or ask for our contact information. We stopped by the nearby Toyota dealership since our old car was a Toyota, but the prices there were noticeably higher, even for used models. Two days later, we returned to Diamond Auto to try one more car. Alex even let us take it home to make sure it could handle our daughters' softball gear and our camping equipment. That extra step made a big difference. Once we decided it was the right fit, the financing process was quick and easy. We grabbed bagels next door while the paperwork was prepared, and less than an hour later we were driving home in our new car. It's been a month since we made our purchase and the car has been running great! We event took a road trip from Alameda to Portland and back. We are still thrilled with our purchase and will definitely return to Diamond Auto in the future!

earned a star for: 1. friendly staff…read more2. helpful with process of auto loan 3. clean waiting area 4. offers water, tea and coffee 5. plenty of parking 6. business hours very helpful with work schedule

Very impressive how the manager responded with a follow up call. Generally, I have a positive…read moreexperience at the Alameda branch. I can tell that customers matter and I really appreciate the feedback. Many thanks.

Bana was most helpful in setting up a new account. Very personable with impeccable customer service.read more

I've had the good fortune to be assisted several times by Bana Kidane on my banking needs there…read more Once to go over my accounts and to diversify my finances, and two other times when I invested in CDs and later, after the required time period, decided what to do next. Bana is very knowledgeable, an attentive listener, professional, yet personable. Based on her welcoming spirit and her penchant for doing the best for her customers, she is quite popular. That said, although she acknowledges customers who wave through her office window, she never loses track of the business at hand...with her customer at the moment. She has made my experiences, whether complex or simple, both pleasant and enjoyable. I'm sure that with her attention to detail, her commitment to excellence, and her winning demeanor, she will go far in her career and be in a leadership position. A position where she can create an environment that reflects her upbeat, professional, and successful Standard Operating Procedure (SOP). Solari Jenkins

Was just driving past the spot 4 months ... finally stopped in 2 take a look... my wife found…read moresumtin really nice & reasonable price ... we worked with Jennifer ... superb customer service... got us a price we like ... got us what ... will def pass her name on to friends & family ...

i truly dislike using this bank, it's hard to believe the managers seem unaware those plexiglass…read moreguards make it extremely difficult to communicate with the tellers and they clearly have trouble hearing customers because of the guards. The teller I spoke to this week asked me to repeat myself 4 times even though I spoke clearly the first time. I've also seen people attempting to bend down so they can speak into the gap below the guards. Please either drill holes in the guards or hand me a megaphone the next time I go in or only hire tellers who have 'Dumbo' sized ears and car hear through the plastic. Also, the teller I spoke to had no idea what a debit card was when I asked what the service fee for the cards is. Thankfully I don't have to use this branch very often.

There's is never a moment you can come in and not take less than 15 minutes for anything. There's…read moreare never more than 2 tellers working. They are so under staffed. Even at the banker side you can't even ask a question because no one is ever to help it's the worst!

I would just like to take this opportunity to gloat to Abel (loan dept) at Seawest CU that I am was…read moreapproved for a great credit card with a low rate, great service, AND I was able to use my hubby's income without being crucified and interrogated for doing so! No jumping through hoops! No ridiculous questions! No stress inducing interactions! Yay!!! And boo to Abel & the underwriter!

I have been a member of Sea West since 1977. This is the best banking experience possible. My car…read morepurchase was financed when I was stationed overseas. Most recently I was able to refinance my home mortgage. The process was completed on-line and by telephone. My special thanks goes to Loan Manager Ilhem Ali Rachedi. BEST service!

Process was very easy and straightforward. I saw what I wanted on the website & they made it very…read moreeasy for me to purchase from start to finish. Quick approval, fast & transparent communication, and didn't pressure me into the purchase. They gave me space and time to be sure about my decision and even helped me past closing hours when I could only come after work 30 mins til closing. Gabby, Aryan, Khalid & Erdi were all extremely kind, patient and helpful in my buying process, thank you again!

They ran my credit multiple times without my knowledge or consent. I was told my credit would be…read morerun only once, yet it was pulled more than 8 times. I clearly informed them that I was already approved with Westlake Bank and specifically asked that my application be submitted only to that lender. They ignored my request and ran my credit with multiple banks anyway. This appears unethical and self-serving, potentially to maximize their profit at the expense of my credit score, without proper authorization. On top of that, the salesperson was completely uneducated about the vehicle. He couldn't answer basic questions, and the test drive was the worst I've ever experienced--unorganized, unprofessional, and rushed. Overall, this was the worst customer service experience I've had at any dealership. There are plenty of dealerships in California that respect their customers' time, privacy, and credit. Please be careful and avoid this place.

Fast Car Title Loan Oakland was there to help me get some cash when nobody else would. I messed up…read moremy credit during my divorce and have since been trying to repair it. I needed some extra cash and decided to search online for lenders that don't require perfect credit. These guys were great and I got a good amount of money on my Chevy truck. I will be back when I need some help again.