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Mr. Loans

5.0 (1 review)
Closed • 9:00 am - 8:00 AM (Next day)

Services - Mr. Loans

Auto loan

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12 years ago

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Diamond Auto Sales

Diamond Auto Sales

(794 reviews)

My kids and I have been discussing replacing our minivan with a smaller car for years, but I loved…read moremy minivan (still do) and couldn't imagine parting with it. Over the past few months, my son and I searched for affordable used cars, test-drove cars, shopped around for a good trade-in price for the minivan, and even posted the minivan on Marketplace. Yesterday, as I drove off the High Street bridge and returned home to Alameda, instead of turning left, I drove straight to Diamond Auto's lot. I recognized my son's dream car by the enormous spoiler on the back. I took it for a test drive. I sat with Alex to discuss the price. Today, my son and I test drove the car. We sat with Alex to discuss the price and the warranty (3-months, which isn't much, but it's 3-months longer than any other warranty we were offered). We came to an agreement. I gave Alex the keys to my beloved minivan (which is now for sale, by the way), a lump sum on my credit card, and drove away in a sporty sedan. It wasn't just that we found the right car at the right price today. We found the right salesperson. Alex is supporting the local community as well as his own family. He negotiates directly and clearly. He speaks respectfully to middle-aged women and teenage kids. No gimmicks. No pressure. No confusing equations. Tell him what you need, and he'll tell you what he needs. If it works, it works. If it doesn't, no pressure. I enjoyed doing business with him.

I had heard great things about Diamond Auto and about Alex, so when our family car finally gave up…read morethe ghost, my wife and I decided to check out their inventory. Their website made it easy to narrow our choices down to three cars before we even arrived, which helped take a lot of stress out of the process. When we got to the lot, the atmosphere immediately felt comfortable. Someone greeted us, let us know he was available if we had questions, and then gave us time to look around on our own. The lot was packed with cars, but the team cheerfully moved vehicles around so we could compare our options. They showed us practical features you don't always see on a spec sheet, like trunk space, rear AC vent locations, and USB ports, which really helped us eliminate some options. We test drove two cars, reviewed their deals, and met with Alex, who gave us his card. When we mentioned we wanted to look at other options they were completely understanding and didn't pressure us or ask for our contact information. We stopped by the nearby Toyota dealership since our old car was a Toyota, but the prices there were noticeably higher, even for used models. Two days later, we returned to Diamond Auto to try one more car. Alex even let us take it home to make sure it could handle our daughters' softball gear and our camping equipment. That extra step made a big difference. Once we decided it was the right fit, the financing process was quick and easy. We grabbed bagels next door while the paperwork was prepared, and less than an hour later we were driving home in our new car. It's been a month since we made our purchase and the car has been running great! We event took a road trip from Alameda to Portland and back. We are still thrilled with our purchase and will definitely return to Diamond Auto in the future!

San Leandro Nissan

San Leandro Nissan

(143 reviews)

Process was very easy and straightforward. I saw what I wanted on the website & they made it very…read moreeasy for me to purchase from start to finish. Quick approval, fast & transparent communication, and didn't pressure me into the purchase. They gave me space and time to be sure about my decision and even helped me past closing hours when I could only come after work 30 mins til closing. Gabby, Aryan, Khalid & Erdi were all extremely kind, patient and helpful in my buying process, thank you again!

They ran my credit multiple times without my knowledge or consent. I was told my credit would be…read morerun only once, yet it was pulled more than 8 times. I clearly informed them that I was already approved with Westlake Bank and specifically asked that my application be submitted only to that lender. They ignored my request and ran my credit with multiple banks anyway. This appears unethical and self-serving, potentially to maximize their profit at the expense of my credit score, without proper authorization. On top of that, the salesperson was completely uneducated about the vehicle. He couldn't answer basic questions, and the test drive was the worst I've ever experienced--unorganized, unprofessional, and rushed. Overall, this was the worst customer service experience I've had at any dealership. There are plenty of dealerships in California that respect their customers' time, privacy, and credit. Please be careful and avoid this place.

Mr. Loans - autoloanproviders - Updated May 2026

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