Every time I went in to the bank the tellers couldn't even crack a smile…read more After several months we closed the account and took our money elsewhere.

One of the best credit union in chico hamdsdown,from thier rates to their service great all across…read morethe board.

Friendly staff smiles, treats you like a human being and cashes your payroll check…read more Unlike the branch at East & Cohasset (which is worthless and to be avoided at all cost), this branch is staffed by nice people who actually let you cash a check.

I had a very disappointing experience at my local Wells Fargo Branch that I feel needs to be…read moreshared. I've been a customer with this bank for a little over 15 years, and I went in to simply cash two checks totaling a little over $2500. The teller, Ziggy was polite, professional, and helpful as I felt Ziggy was new which is the reason he needed an override..::He did explained once having me sign the check he would need an manger override due to the amount of one of the checks that was $2040 which I completely understand. Unfortunately the interaction with the branch manager, Alondra Soto Dorado, was the complete opposite. From the moment she got involved. Her attitude was rude, dismissive, and unprofessional. She refused to approve the transaction without any explanation and did not provide any clear reason as to why the check could not be cashed. As a long time customer, I felt that this kind of unfair treatment is unacceptable. What made the situation worse was the way I was treated. There was no effort in trying to communicate responsibly or respectfully or offer an alternative solution. On top of that I was intentionally given incorrect information about her identity. Which forced me to return to the branch after filing a complaint with corporate just to confirm who I dealt with. From my understanding after briefing my wife whom was outside sitting in our truck she joined me the second time and confirmed Alondra, knew exactly who I was. My Wife used to work with Alondra, at the check cashing. Not sure what her issue is with me however, No customer should be treated with such disregard and clearly discrimination. Especially when simply trying to cash a check and have access to their own funds. Professionalism, transparency, and basic respect should be standard. I've already felt a complaint with Wells Fargo's corporate and I pray they take this matter seriously. Based on my experience, I was inconvenience and had to take my check to US Bank who cashed the check with no problem, even though she had me signed a check and she stamped it. Based on my experience, I would strongly caution, others about visiting this location until improvements. Wells Fargo's this specific branch 355 Memorial Way, Chico CA 95926

This is the best bank I have ever dealt with! They have the best tellers and take care of there…read moremember. They go the extra mile for me!

Opened an account and they never called me when my monies transferred in. When I went to inquire,…read moreso I could do the transfer into a CD, there was no apology or recognition that they didn't call me, as I was told they would do, when the funds were received. Secondly staff didn't know what an RMD was and potential implications with the IRS. 3rd- employee did not understand interest earning interest after being moved to principle. Needless to say, short of a month and I am having another institution call forth my funds as a trustee to trustee transfer. Then I will close this account. Any more problems or delays regarding this transfer request, and I will file complaints with NCUA and DFPI. No, I do not recommend them at all.

I opened the account with a check from Unemployment, but they put a 7-business day hold on my…read morepaycheck from a public school district 25 miles away, so I had to BORROW MONEY TO PAY MY MORTGAGE BECAUSE I COULDN'T COVER MY OWN PAYCHECK. Pathetic.

New employees, their supervisors, change their nasty attitudes n Q U I T E their lying....they say…read morethey have to order your money if u want cash but u can write out checks for cash up to $10,000 a day n they pay....if you BUY a cashier's check for $10,000, they too can walk back in n come out with ALL cash....so liars, all liars....then custo.er service says they do not charge for cashier's checks...this is the worse bank ever

Absolutely terrible bank. They closed my account without my signature and made me close my safety…read moredeposit box. Will be doing a forensic accounting review through court and I am curious to see what they find!

I attempted to turn in a vehicle refinance check. The teller refused to take it and said I needed…read moredocumentation from my bank. I call my bank and they say they don't provide that documentation. So the teller tells me to call their vehicle services department. By the time I get through to the them, the Chico branch is closed and the vehicle services department tells me the branch should absolutely have taken the check or reached out to them about the issue. So now the bank is closed and I'll have to get time off work to drive all the way back to the branch in hopes they will do their job correctly this time.

Love this bank! No fees for checking or saving, they just require you to have at least a dollar in…read moreyour accounts to keep them open. One of my concerns with credit unions are having enough ATMs and because this is CA based and not Chico based specifically they actually have many options. Diego helped me open an account and he was wonderful, he explained everything clean and made me comfortable to ask all my questions. I'll try to report back in a year and let you know how it's going but so far I'm very satisfied!

Traci was a great helper. She was quick and answered all my questions. Also had a great attitude.read more

Friendly staff process quick and easy. Offer bill pay and money order services. Very helpful with…read moreeverything

This bank is new is it is pretty and clean. It has plenty of atm's and a drive thru…read more The staff member who showed me 5 star customer service was Arthor. Banking is a people business and Arthur was good at making me feel welcome. I'd come here again even though Google maps shows another Chase bank a block away because it's new. They are motivated to offer promotions.

I had a great experience at Chase today with the banker Omar Chavira. I was super impressed with…read morehis customer service and it showed that he really cared. He made sure to do everything thoroughly along with being very personable and a delight to chat with. He also gave me his card and let me know I could reach out to him if I had any questions at all. Super impressed!! :)

I guess bankers hours are 10 to 4 now! Must be nice closing the doors before most of your customers…read moreget out of work... that way y'all don't have to actually work during the day. What happened at 9 to 5? Actually, this is probably been going on for a long time because the bank tellers are becoming more and more useless. For the last five years they haven't even answered their phone.even when you open the bank account and they give you a business card with the phone number on it, it doesn't actually work. (and that is no exaggeration). Just frustrating... Very frustrating! For a company that earned $98 billion last year, you think they could serve their customers a little better.

Their parking lot cop is rude creepy and needs to be fired!!! I bank at bank of America and work…read morenext door, I'm also disabled and need to use the disabled parking area. He's aggressive and rude and doesn't understand the rules.

We are new to town, and at the suggestion of our realtor contacted Tri Counties as a local bank…read more We are so glad we did!! The new accts banker, Dylan Behnke, was extremely helpful and kind. He walked us through the process of opening up accts for savings and checking. We appreciated the kind manner and time he spent with us to achieve our goal of opening up accts. at a local bank. We were so used to the rush-rush mentality of the Silicon Valley where most banks don't have time to say hello let alone walk you through opening up accts to do banking. It was such a good experience, that we'll likely be customers for good.

As a long-time Tri Counties Bank customer, when applying for a HELOC, I was treated with…read morecondescension and disrespect. I really wish I could have had a better experience. David S.