Great service and knowledgeable staff. They are more then happy to explain and find just the perfect item. My one stop shop when I am in phoenix. read more

BUYERS BEWARE: I visited Fascinations Store #14 and was assisted by the store Asst. Manager located at 8367 W McDowell Rd. Tolleson, Az. I purchased multiple items/some clearance. Prior to paying I noticed the signs posted at the registers. The signs stated: " FASCINATIONS NO RETURNS An EXCHANGE or IN-STORE CREDIT will only be issued within 15 days of original purchase on Apparel Items, Lingerie, Dancewear, & Shoes if items) show no damage or wear. A copy of the receipt must be present & all items must be in original packaging with tags attached where applicable." I paid for my items & departed the store. Once home I recognized 2 of the items I purchased on clearance did not fit (tried both items on over my personal clothing due to being a Germaphobe) tags still attached. I returned to the store well before the 15 days as stated on the signs. Upon entering I showed my purchase & requesting an exchange per the sign. I walked to the clearance section looking for a size up/no availability. I opted for 2 other clearance pieces at the size I needed & brought them to the register. I knew whatever I purchased was not returnable per their logistics. I spoke with a Manager & was told they do not offer exchanges on Clearance Priced items even if tags were still attached and the items were unused. (Mind you - I was still willing to pay $30 more than my initial price of the original pieces for the exchanged pieces). I pointed out their sign verbiage and no where in the store does it say Clearance items are Final Sale but was told to look at my receipt. On the receipt AFTER PURCHASE it states no returns or exchanges on clearance items. I requested to call someone who could potentially help and was given a number to call their Corporate: Marsoner. I called and it is just an answering service where you leave a name & contact info so I opted to leave a voicemail with my name and contact number. About a week or more later, I received a call: Erick who stated he was a Fascinations Rep and handles all their customer service complaints and inquiries and would be able to assist me. I was told I would get a credit for the items & told an order can be created for me by visiting their online sites: TooTimid, DreamGirlOfficial, FunLove etc.. While on the phone Erick asked me to visit the sites and share with him about the specific pieces I wanted to order. He stated if he ordered them, they would be shipped and delivered to me. So I gave him the ordering info. He said he would have the order placed the next morning (and for me to confirm with him by texting the number he called me from). I sent him a text as instructed (which I currently still have in my phone), but No order ever arrived. I called again - no answer. I decided to call Marsoner again and left another VM & still no response. It's been a month now and Today, 10/16/25 - I called Marsoner again: left a VM and still no response. I decided to leave a review on the BBB website as well as Yelp. BUYERS BEWARE!!! read more

Fascinations - No where on their signs does it state Clearance Items are final Sales. Buyers Beware! - Adult Shops Near Me - Tolleson, Arizona

Clean and easy to find fun toys! Lots of options. Pricing varies but you're guaranteed to find something!

Nice staff. Very helpful to customers as well knowledgeable about their products. Open late helps as well

The store had a great selection. And really pretty lingerie! The staff were very helpful as well!

I came here with a friend as a spur of the moment trip. Wasn't planning on buying myself anything, but left with pheromone perfume and new lingerie. There's a large selection of lingerie and everything else you could think of. Will definitely be back. read more

Good customer service wide variety, some great items and very clean store. Can't ask for much better

The store is absolutely amazing and there all great employees and help you every step of the way

Chanel is always the best and super sweet! Thank you for my new rose Can't wait to come back! read more

love the workers here! very helpful! their selection of things are great. such a variety! the cleanliness of the store is good to.

I've been here a few times and always had a good experience UNTIL today!! Today will be my last time. They allowed a man in the store WHILE carrying a Child who had to be between 3-5yrs old!! This child was pointing at items! I can't tell you how disgusting and disturbing this was! When I asked the employee if you had to be 18 to be able to come in? She said yes unless you're a parent holding a child no older than 7! This is no place for a child... read more

I really enjoy coming to this store, all the girls are very helpful and make you feel comfortable! Lou helped me with all my questions and was helpful and insightful. I recommend everyone to come here as they we all definitely help you out! read more

Fascinations - Lots of different options and everyone clothing love! - Adult Shops Near Me - Tolleson, Arizona

Chanel, love the energy. Very knowledgeable, and patient. I will return with my husband.

I go to this Fasinations often and I always have a good experience. However, this last time that I went there, there was a man who was following me around the store and making my shopping experience very uncomfortable. I spoke to the lady at register, I believe her name is Ciara, and she told me that he was actually the manager. I have seen multiple negative reviews about him on here and on Google reviews and I'm just wondering anything is getting done because his attitude is clearly not changing. The only reason that I'm giving two stars rather than one is because of Ciara. She definitely seems more managerial than he does. read more

Yesenia was very unprofessional!! terrible attitude did not want to work. She was with another girl up by the register just talking and on their phones! She gave me dirty looks. She would pass by me, but wouldn't offer to help. i've been coming here for years, and I have never experienced something like this. she didn't make me feel welcomed. management needs to do better in who they hire, She needs to get checked because this isn't okay. I also called and complained today. read more

I love this store location for the quantity and quality of product! The staff have always been friendly and genuinely willing to help direct me to "just what I was looking for!" Let's just say I earn lots of rewards shopping at Fascinations and they email me great sales and coupons! I keep shopping! read more

Fascinations - I loved this corset from there! The quality was EXCELLENT and it looked great for the photo shoot. - Adult Shops Near Me - Tolleson, Arizona

I had happened to go into fascinations yesterday looking to buy a few items when a worker there by the name of Steve had been staring at me all throughout the store making me feel very uncomfortable. This had went on during my whole time there and when it came to me checking out he had been at the register on his cellphone the whole time. There was another lady that happened to be working, but she was busy attending to other customers. I had to wait on Steve to finish whatever he had been doing and was finally able to attended by him. This was all around a NEGATIVE experience and the worker Steve had made this worse! read more

Good service got what I wanted the one who help me was Chanel really nice person I will recommend this place to shop everyone is nice and clean read more

Lou was so amazing and made me feel so comfortable. She went over every question I had. I'm excited for my new toy.

I went in the store expecting to get helped and guided in the correct direction but Chanel was so rude and the other employee Steve was uninterested and on his phone. If I choose to come back I hope I get better staff. read more

The staff is nice and friendly and always very knowledgeable and helpful! I love this place!

My go to for the naughty stuff highly recommend! Great deals and anything you can imagine

Clean store, knowledgeable staff, and a good selection of different types of product. This is certainly my go-to store for toys of this nature. read more

Great place great people love the vibe When I walk people welcome me I found what I was looking for me and my girl come here every time read more

Melissa and Sara were extremely helpful in finding the products me and my friend needed tonight! They took the time to explain different pill enhancers and helped me find what was right for me. They were also so kind and funny and great conversationalist. :) read more

The representative Cora was very helpful she definitely knew her information & not only was she knowledgeable she had a great personality & delivered top notch customer service read more

Great staff! So organized and clean. Easy to find what you need. We will definitely be coming back!

I never come to stores like these but today I had to stop by to get some thigh high socks for work to match with the rest of my coworkers. I'm a single mother who works 2 jobs. I had just gotten off my full time job and had no sitter so stopped by real quick for the socks. As I'm walking in I'm pretty much kicked out told that I can't be in the store with a child older then 1. My baby is 2 years old and she was in my arms. I know the kind of store I was walking in to but the employee could've been nicer about it. It was ridiculous and I was offended. I understand it's an inappropriate to have a minor in here but I'm here parent and was walking straight to the sock section which was right in front of the regrister. The employee wasn't even nice about it either. read more

Wonderful, large selection of items that satisfy every taste. Definitely recommend you to stop in.

No greeting, no help, no customer service. A girl was literally standing at the register ripping stuff up, but couldn't be bothered to offer help. read more

Quite literally the worst customer service I have ever had. I will never go back. Complete and utter disrespect from the male employee here with long black hair. read more

Really cool sex store we will be coming back that's for sure. Husband and I got all the essentials and then some !

Best staff! Tonight my boyfriend & I decide to go check out Fascinations. We walk in feeling awkward & a bit out of our comfort zone. We just wanted something simple & basic, & definitely didn't want to have to ask questions lol. No lie, by the time we reached the register, we felt so comfortable asking questions, openly looking at products, and listening to suggestions that we kept buying. I am shocked at how comfortable we were. The guys behind the counter made it so easy. Their explanations & suggestions helped us so much. We didn't feel awkward at all. For two very shy & reserved people, we left smiling & both commented on how great that experience was. Thank you guys so much for the excellent customer service. You guys made it so normal. Walking in was intimidating, but thanks to you, we left feeling relaxed & happy. We will definitely be back... read more

Staff is friendly. Store is clean and laid out well. Lots of product. A great variety.

Once you get over the "Omg, I'm in a sex store" (which I've never had that problem!) laughter and embarrassment you are good to go. The store is "laid" out great. One section for movies, toys, lubes, party supplies, clothing, books and a "back room" for S&M - which I can only imagine after 50 shades is a very busy place now! They have everything you need, and then some you didn't know you needed or wanted until you saw it. A lot of "impulse" purchases here. ;) Employees are helpful, they wont judge you. They cater for every group, straight, gay, confused, something for everyone. Haha! I happened to pick up my stripper pole here - great "abs" workout. I swear that's what it's for.... I like "coming" here much better than the Castle Stores. This is the Macy's - Castle is the Walmart of sex stores. :) Safe location, lots of parking lot lightening - but not too much. Wink wink. Sex sells... And it's sold here. (no, not literally!) read more

Love this place and just got my first pair of Iron Fist heels two days ago!!! BAD AS HELL!! Employees are always pleasant and no weirdos. VERY CLEAN AND CLASSY! No fear of going in alone. read more

I have not been in any of the other locations to compare, this one is just more convenient for me. The parking lot and store interior are very well lit and well organized so there is no weird, creepy, skin crawly vibe. The staff are very friendly and knowledgeable (although one person told me there was no military discount and I found out later there is). My only complaint is that the clothing, while mostly cute, are apparently only made for very thin girls. If you want something that fits over a C-cup or larger or a size 10+ you'll be out of luck or ordering something in a XXXL and really, no one feels sexy in a XXXL size. I would suggest doing a price comparison on some of the higher ticket items because you can find many of them on Amazon for significantly less. read more

I've never been to a Romance Superstore. I have been to a lot or porn stores. And I tell you what, a Romance Superstore is soooooo much cooler. That particular night I was the only single person, everybody else I saw were couples or friends but this place is super friendly. So unlike the porn stores of old. It's a really awesome approach and I totally approve. Saw a ton of stuff I honestly wanted to try but unfortunately, still single.... read more

Nice friendly staff. Every staff member that I walked by had asked me for help! When this happens, im definitely more inclined to buy something! They definitely have a wide variety of things to buy and even try. Im definitely one of those people that like the display toys so I can see what it feels like before I buy it! read more

I went in for specific items and I was in a very big hurry. The lady behind the counter (I think her name was Ashley) was extremely helpful and gave me very prompt attention, assistance and service. She made it a great experience for me. I bought a total of 3 clothing items and signed up for their rewards program at her suggestion which instantly emailed me coupons for 15% off my entire purchase on my next visit and I get $5 credit for every $100 I spend in the store and online. A couple days later, I returned one of the items because it didn't fit as well as I thought, in my rush to shop and run. The staff (different people) seemed reluctant to handle my return (they do exchange or store credit only, NO REFUNDS.) I hadn't worn the item, it still had the tags on it, I gave them my original receipt and I explained why I was bringing it back to the store just 2 days after purchasing it. I was very much within their policy, but I didn't get the same warm "welcome, we want your business" feeling that Ashley had given me on my first visit to the store. They did however remind me of their all-day sale going on that day if I wanted to make purchases. It's a fun store with tons of selection. I will definitely be going back in the future and hope Ashley is working that day. She offers great customer service. They had cards on the check out counter saying to review them on Yelp! So they do encourage customers to rate them on this site. read more