Completely unprofessional with zero integrity. I hired them as part of a remodel project of two bathrooms; they quoted $3,500 for 20-hours of labor to set two bathtub enclosures, two toilets and two vanities; that comes to $175 per hour - a bit higher than the county average for here, but not too much so I agreed. I was told two full days to start with a return for a half day after the tile was set. First day they arrived two hours late and gone 2 hours later; second day they arrived an hour late, we had some issues with one of the tubs, so the day was cut short (2.5 hours). Didn't see them on day 3 and they arrived two hours late on day 4 but but again gone and in 2-hours. The final day they arrived an hour late but had another issue (also not their fault) but they just took an early lunch until I could clear it up. That makes three days out of five they had no reason to drag the project or show up late. would have been nice to have communication on the two hour days and no-shows. In the end, they worked 9-hours on a project they claimed would take 20 to justify the quote. They even added a $500 change order for the last delay. The total invoice was now over $4,000. When I pointed out that his 20-hour project at $175 per hour turned out to be a 9 hour project at $444, Jesse (the owner), claimed "time isn't relevant. You got a quote" Not relevant"? Then why did you give me a change order for the "additional time"? Ohh.. time's not relevant when it's to your advantage.... When I explained I didn't feel comfortable with his invoice or his service (as he was demanding payment when only 30% of the work had been completed), he decided the best way to address the complaint was to drive to my home and make a scene. He was rude out the gate and not very receptive. Although I was doing my best to be polite (I was hoping he would reconsider his position) eventually his rude behavior and personal insults (like "I guess I have to watch out for guys like you.") made him too much to tolerate. It became clear to me that he and his company have no honor or integrity and felt it entirely appropriate to convince a consumer a job would take twice as long to sell a quote then demand 90% payment having only done 30% of the work. I wanted him away from me and my family so I gave him his 90% and told him to leave. I'll explain why shortly... such Deceptive business practices.. I ended up paying someone $1000 more to complete the work on the tub he didn't do and I'll need to finish the vanity and the toilet myself. In my line of work, I've hired thousands of contractors... this one is by far the worse (period) contractor I have ever had to deal with (period). I have to take some responsibility as I was in a pinch and didn't use my normal plumbers so I didn't vet this company as I normally would - but trust me,... you can easily find a better, more professional contractor with integrity. I will add one final caution (and the ONLY reason I paid him) in all his quotes he puts "90% due upon completion of the rough work." At the time, I didn't think much of the clause because he claimed he would be on site two full days laying the rough work alone. Seemed reasonable ... but what it actually meant for him was, he expects to be paid 90% of his quote even if the rough constitutes less than 30% of the project. I've never seen that before and the plumbers i normally hire didn't have it on their contract. When I asked them their thoughts two said, "I've seen that before... not from anyone I'd recommend, but it does happen. This industry is full of shady stuff.... it's almost normal now." read more
