1. Farragut Quality Alterations

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Knoxville, TN

Farragut Quality Alterations

5.0 (3 reviews)
Closed • 9:00 am - 6:00 pm

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Ask the Community - Farragut Quality Alterations

Alterations Express - White dinner jacket for New Year's Eve dance party

Alterations Express

(17 reviews)

What a blessing to find someone ( mom and pop operation) that was able to take my husbands shirts…read morethat very day, measure them and promise to have them ready within the week.. 10 Shirts! Very personable and a pleasure to do business with. We actually spent time chatting and sharing business and life experiences. She is a jewel and takes pride and is passionate about her work. Her establishment from the minute you enter has a clear vision of her time is well spent at her sewing machine first and foremost and her ability to work with clients and operate for business with an ease that ensures your pieces come first with her. She is skilled and precise and a pleasure to know. If you have garments that need alterations ... I would recommend Alterations Express100%

I dropped my dress off on Friday to be hemmed. I asked for a pickup on Tuesday after 4pm. She…read moreagreed she could do it for me. This was not an evening gown or complicated hem. One layer of thin polyester fabric only. I was told she would call me when the dress was ready, but she didn't. That was my first indicator that this would be a horrible experience. When I got in touch with her she said the dress wasn't ready but she would work on it. I finally got a hold of her and went to pick up the dress Tuesday afternoon. The price I was told for a hem and nothing else was $67 flipping dollars !!! I was told there was a rush fee of $36 and the hem charge was $31 dollars. I nearly fainted. She told me it was my fault that I didnt ask her if there was a rush fee. Please tell me how do you ask about something you arent even aware of? The law states a business must disclose all pricing information. She knew she was cheating me. She was also rude and indignant. After all that she doesn't even take debit cards. AVOID THIS SHOP AT ALL COSTS... LITERALLY!!!

Farragut Cleaners

Farragut Cleaners

(18 reviews)

**** Unfortunately,…read moreour experience with Farragut Cleaners was extremely disappointing. My husband dropped off three dress shirts to be cleaned. One of those shirts, a $70 dress shirt that he needed for a funeral, came back with a slit cut through the collar. When we brought it to the attention of the store associate, she immediately acknowledged that the damage happened at the cleaners. She even shared that they have several new employees who have been making a lot of mistakes. She was kind and apologetic, but explained that she had no authority to resolve the issue. The real frustration came when trying to reach management. Both the store manager, Jordan, and the owner, Jenna, were impossible to get in touch with, leaving the front-line employees to handle upset customers without the ability to help. When we finally received a response, the store manager claimed the shirt was not damaged at the cleaners and offered only a $20 store credit. Even more disappointing, she never had the professionalism or courtesy to speak with us directly. We've always considered Farragut Cleaners to be a reputable local business, which makes this experience even more disappointing. We are busy people with careers and family responsibilities, we certainly don't have the time or energy to fabricate a claim over a dress shirt. We simply expected accountability and reasonable customer service when a mistake was made. Mistakes happen. What defines a business is how they respond to them. Sadly, Farragut Cleaners chose to deny responsibility rather than stand behind their work, and because of that, we won't be returning.

We were loyal Farragut Cleaners customers for 20+ years. We had always received great service with…read moreexcellent customer relations. New ownership has led to a sub-par product. (Medium starch is more like "no starch." Received items which weren't ours. At pickup, not given all of our items.)

Farragut Quality Alterations - sewingalterations - Updated October 2026

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