Excellent Service and Trustworthy Care!…read more I've been working with Edin at Benjamin Fry Insurance for over a year now, handling 6-month renewals, and he has been absolutely fantastic. He always secures the best possible price for me--in fact, my most recent renewal just dropped by about $300! In this current economy, that kind of savings and dedicated customer service is hard to find. Benjamin Fry is a smaller business, but that's exactly what makes them the best. They genuinely care, always remembering names and proactively addressing any issues that might come up. In today's world, having an insurance team you can truly trust means everything. They simply don't make businesses like Benjamin Fry Insurance anymore. I'm incredibly happy with their service and will definitely be sticking with them for the long run!

Kevin Ward was extremely helpful throughout the insurance shopping process. He took the time to run…read moremultiple home and auto quotes, answer all of my questions, and explain the differences in coverage in a way that was easy to understand. I really appreciated his time, responsiveness, and honest advice. He was great to work with throughout the process and I'd definitely recommend him to anyone shopping for insurance.

Progressive loves to market its Snapshot program as a way to "reward good driving," but don't be…read morefooled--it's more of a trap than a benefit. In reality, they use it to surcharge you into unaffordable monthly premiums. I clearly did not read the fine print carefully enough when I signed up, but now I'm stuck with a $325 surcharge on top of a $190+ monthly premium--all because of hard braking in Austin traffic. Seriously?! If you've ever driven here, you know slamming on the brakes is practically a survival skill. The nerve of them to penalize me for avoiding accidents! Lesson learned: be very cautious with insurance companies and their so-called "savings programs." Progressive turned out to be just like the rest--quick to take your money and slow to offer real solutions. I'm officially over it. Now, I'm looking for better auto insurance options and ideally a bundle with home insurance. If anyone has recommendations for a company that actually values its customers (and doesn't sneak in ridiculous fees), I'm all ears!

I had been with Progressive for years. Recently, I had an issue and I found them both bureaucratic…read moreand incompetent. I finally cancelled. Interactions in getting them to actually provide a refund on the policy reflected the true image of the company. They are friendly as long as they are only receiving. At the point of payment they are the opposite. Avoid. I found insurance elsewhere for less very quickly.

I just switched to San Marcos Insurance Agency for all my car and business insurance. I had…read moreProgressive and could never get hold of my agent or get simple questions answered for commercial insurance on my truck... Finally I called Michael and got all my questions answered and quoted in one day! It feels great having a local representative and knowing that they have my back! I highly recommend this company. Make one call to get a quote and you will see what I mean.

From the owner: Discover San Marcos Insurance Agency, Inc., the premier insurance agency in San Marcos, TX. We…read morepride ourselves on delivering personalized service tailored to your unique needs. Our expert team understands the local market and offers a comprehensive range of coverage options to protect what matters most to you. From home and auto insurance to business and life policies, we've got you covered. Trust us to be your partner in navigating the complexities of insurance. Contact us today to find the perfect policy for your peace of mind!

Went to your service center in Austin on Lamar. Very nice person helped me…read more We confirmed my claim #22-4700866, but progressive/claims doesn't won't accept this. Some lady with a progressive policy drove into me Dec. 19 2022. My insurance wouldn't help me since they said I had no liability inssurance. Since she was at fault I went to progressive. I now get the run around. They have given numerous phone numbers. The lady in charge give me my that claim#. I call her every day. They promise to call back by the end of the day but so far nothing. I am 81 years old and am not very computer savvy. I haven't had a car since Dec 19. Any suggestions how to get this resolved? Thanks, Maria Corbett.

My husband was in an accident on Friday, April 25. We submitted the claim by 8am. Monday, April 28,…read morewe have called, left voicemails, tried on line.. you name it, we tried.. to find SOMETHING out. Monday, @ 5:02pm I received a text from Elizabeth Peahl, she would be calling Tuesday at 9 am. At 10am, I left her voicemail. At 10:42 am I left voicemail for her supervisor, Nicole. It is now, 10:51 am .. still NOTHING! My husband came home from work to be ready for this call. To say I am upset, disappointed and frustrated is not even close! So Maybe just MAYBE.. THIS WILL GET SOMEONE ATTENTION TO HELP US -Amanda Delgado

Progressive runs the best auto insurance business in the industry, but today I just want to…read moreacknowledge one of their insurance service writers over at Caliber Collision on HWY 620 for handling my claim and estimate. Demetri, I didn't get his last name, worked on a hail damage claim on my car today, and the guy is just amazing. Personnel like that, who can explain to you what to expect in the process, and describe to you how they'll fix your car, are rare today. I just want to say thanks to him and to Progressive for a great job.

Progressive loves to market its Snapshot program as a way to "reward good driving," but don't be…read morefooled--it's more of a trap than a benefit. In reality, they use it to surcharge you into unaffordable monthly premiums. I clearly did not read the fine print carefully enough when I signed up, but now I'm stuck with a $325 surcharge on top of a $190+ monthly premium--all because of hard braking in Austin traffic. Seriously?! If you've ever driven here, you know slamming on the brakes is practically a survival skill. The nerve of them to penalize me for avoiding accidents! Lesson learned: be very cautious with insurance companies and their so-called "savings programs." Progressive turned out to be just like the rest--quick to take your money and slow to offer real solutions. I'm officially over it. Now, I'm looking for better auto insurance options and ideally a bundle with home insurance. If anyone has recommendations for a company that actually values its customers (and doesn't sneak in ridiculous fees), I'm all ears!

Call my local progressive agent Jeff 512-588-1444. I had the pleasure working with him. He is…read moreknowledgeable, professional, and efficient. He lowered my auto and home policies by $4500 per year! THANK YOU! JEFF!

Progressive loves to market its Snapshot program as a way to "reward good driving," but don't be…read morefooled--it's more of a trap than a benefit. In reality, they use it to surcharge you into unaffordable monthly premiums. I clearly did not read the fine print carefully enough when I signed up, but now I'm stuck with a $325 surcharge on top of a $190+ monthly premium--all because of hard braking in Austin traffic. Seriously?! If you've ever driven here, you know slamming on the brakes is practically a survival skill. The nerve of them to penalize me for avoiding accidents! Lesson learned: be very cautious with insurance companies and their so-called "savings programs." Progressive turned out to be just like the rest--quick to take your money and slow to offer real solutions. I'm officially over it. Now, I'm looking for better auto insurance options and ideally a bundle with home insurance. If anyone has recommendations for a company that actually values its customers (and doesn't sneak in ridiculous fees), I'm all ears!

I would like to thank Letrice, I didn't get her last name but she was informative and kind. I was…read moreinvolved in a hit and run accident and no one stopped to help me or see if I was ok. At least 4 people saw the accident and not one person asked me if I was ok. Thank you Letrice you are awesome. Carolyn West

Wouldn't recommend this insurance agency at all. Somehow a "quote" i got went up $100 because of a…read more"unknown" driving record when i have been driving close to 20 years. They said it could be the system, would call me back on a weekday (i called in Saturday), maybe it was their system, Monday came, no call back, i had to call, asked for the person i spoke to, all of sudden she was to busy and i never received a call back. Learning quickly insurance salesman are like used car salesman with their tactics, Can't trust them.

Apparently my previous review was confusing…read more Let me say this, Progressive gave great service over the six years I was a customer, if by "great service" you mean that they took my money faithfully for six years (always on time). I never had to make a claim in that entire six years. What made me angry was the way I was treated when I went to purchase a new vehicle. I was a loyal customer who gave plenty of money and asked for nothing in return.

Progressive loves to market its Snapshot program as a way to "reward good driving," but don't be…read morefooled--it's more of a trap than a benefit. In reality, they use it to surcharge you into unaffordable monthly premiums. I clearly did not read the fine print carefully enough when I signed up, but now I'm stuck with a $325 surcharge on top of a $190+ monthly premium--all because of hard braking in Austin traffic. Seriously?! If you've ever driven here, you know slamming on the brakes is practically a survival skill. The nerve of them to penalize me for avoiding accidents! Lesson learned: be very cautious with insurance companies and their so-called "savings programs." Progressive turned out to be just like the rest--quick to take your money and slow to offer real solutions. I'm officially over it. Now, I'm looking for better auto insurance options and ideally a bundle with home insurance. If anyone has recommendations for a company that actually values its customers (and doesn't sneak in ridiculous fees), I'm all ears!

I have to give one start just based on Cheri interrupting a lunch I was having the other day…read more A college aged girl came up to us and nervously asked if we'd let her film/interview us after our lunch for a documentary about insurance. We said yes since she seemed to be having trouble getting volunteers. As soon as we said yes, a cameraman and Cheri came from around the corner and immediately jammed the camera in our faces. She didn't wait until we were done eating and it was really obvious we had been duped. My friend answered her questions and it became really obvious it was just going to be a commercial for her to put on her blog. One of the questions was, "Who would you rather spend time with, an insurance agent, an artist, or a singer/songwriter?" When he answered, she said, "Well, I'm all of the above." Ugh. I declined to be interviewed after that. Do you really want insurance from someone as deceitful and self-serving as that?

I have worked with Cheri for years and have recommended her to several of my clients who have…read morealways told me she goes above and beyond for them. She is one of the most genuine people I have ever met. She truly cares about everyone she works with and she makes sure to get them the best rate. Cheri's AWESOME!

Recently moved from Chicago. Was already with State Farm. Here are some thoughts about CPSF:…read more -Jackie made our transition with State Farm from Chicago to Austin area seamless. -She helped me get new estimates for auto and homeowners insurance. -Jackie answered all my questions, was proactive, and responsive. -Even followed up with me after I called over the weekend, and spoke with someone from the SF call center! Highly recommended!

Kyle Harrison was such a pleasure to work with. He explained to me in detail the coverages for my…read moreauto and homeowners insurance policies. I really appreciated that he offered more coverage but was not pushy about me purchasing them. I highly recommend this agency for your insurance needs!