Excellent Service and Trustworthy Care!…read more I've been working with Edin at Benjamin Fry Insurance for over a year now, handling 6-month renewals, and he has been absolutely fantastic. He always secures the best possible price for me--in fact, my most recent renewal just dropped by about $300! In this current economy, that kind of savings and dedicated customer service is hard to find. Benjamin Fry is a smaller business, but that's exactly what makes them the best. They genuinely care, always remembering names and proactively addressing any issues that might come up. In today's world, having an insurance team you can truly trust means everything. They simply don't make businesses like Benjamin Fry Insurance anymore. I'm incredibly happy with their service and will definitely be sticking with them for the long run!

Kevin Ward was extremely helpful throughout the insurance shopping process. He took the time to run…read moremultiple home and auto quotes, answer all of my questions, and explain the differences in coverage in a way that was easy to understand. I really appreciated his time, responsiveness, and honest advice. He was great to work with throughout the process and I'd definitely recommend him to anyone shopping for insurance.

I've been working with Hays Insurance for more than 10 years. Jayme is the person I work with; she…read morehas helped me with my home insurance and vehicle insurance. She has seen me thru hail and auto claims. She was supportive thru all and gave me all the guidance I needed to make the process go smoothly. Jayme has been easily accessible and hasn't gotten frustrated with my numerous contacts about insurance questions. I highly recommend the Hays Insurance Group. You will get fantastic customer service!

From the owner: At Hays Insurance Group, LLC, our priority is helping our customers find the best coverage in order…read moreto protect what matters most in life. As an Independent agency, we work with a wide variety of top carriers to help you find the best coverage to suit your exact situation. No matter your insurance needs, we can help you find the perfect policy to give you peace of mind without breaking the bank. Please visit our web site or call our office to speak with one of our licensed agents.

You want the truth? Here it comes... If there was a gold…read moremedal for customer service Michelle would win it. If there was a cash prize for going above and beyond Michelle would win it. I wasn't a State Farm customer but had a question about my policy (with a competitor) and she took the time to answer my questions. She casually asked me if I wanted a quote from her and my response was a sarcastic "yeah right!" I had always heard that State Farm was the most expensive in Texas and doubted she could even come close but I was SO WRONG. Michelle is saving me $90 a MONTH! I'm serious! I've got the coverage I need and am not stuck paying for "options" that 1) I don't need or want and 2) didn't know I had with the other company. To sum this up.... "superior customer service" + "saving money" = satisfaction Great job Hank Gerdes on having Michelle be part of your team.

I was shopping for home owners and vehicle insurance bundle price shopping. I called them for…read morequote. They were supposed to call me back. They never did.

Candice is amazing ! I can't recommend her enough. She made my first time finding my own insurance…read moreagent easy and as painless as possible. She also keeps in contact to answer any questions that may arise. Not to mention all the sick swag she sent me home with.

From the owner: Whether you're looking for homeowners insurance, auto insurance, renters insurance, or another…read morekind, I'm here to help you understand the insurance coverage you may want. Serving the Austin, TX area since 2023, I can help you understand your coverage options so you can protect what matters most to you. Stop by in person, reach out online or call to get a free quote today.

Today Tanya helped me figure out the simplicity of setting up the Beacon in my car, which turned…read moreout to be a lot easier than I realized. She was kind and patient with me. I also signed up for road service which was a lot less expensive than the road service I've had for the last 20. I didn't bother checking out a better rate because I'm pretty sure I have the best one for my car, rental and personal items and now road service. I'm very happy with this State Farm Agency under Trish and after a decade with them I have no interest in changing. Highly recommended!

I worked with Kim to transfer my auto insurance coverage from New Hampshire to Texas. Kim walked…read moreme through the policy components and the timing of the transfers from State Farm in NH to my new policy in TX. Thanks Kim! Amy C.

Very poor service, they never answer the phone and never return calls have dropped them as my agentread more

I really recommend this company!!!!! They have great customer service and very helpful with…read moreanything I ask for. They are very professional and kind hearted people. I went to other agencies and shopped for my insurance and everyone else was very expensive I came to them and they gave me a really good rate with an excellent insurance company. Assured made sure I was taken care of and I received all the coverage I needed. If you are looking for Great Customer Service and Good Rates Come to this company!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

We have been extremely pleased with the customer service that we have received from Shelby Johnson…read moreand Mariza Cruz-Tompkins at Kyle Rhodes Allstate Insurance Agency / Town Lake Insurance over the years! We are very pleased with this company. We have been a customer with Allstate for 40 years! Shelby and Mariza have always done everything possible to meet all of our needs and requests as it pertains to our home, auto and flood insurance in a very timely manner! In addition, Shelby and Mariza are always courteous and easy to contact with immediate results! We are also very grateful to corporate Allstate for their coverage of a new roof for our home in September, 2023! Allstate worked well with our outstanding roofing contractor, Texas Traditions Roofing. Allstate and Texas Traditions Roofing are second-to-none incredible!

Kate is awesome! she was so personable over the phone and made sure to address all my questions…read more Really appreciate such wonderful customer service!

If I could give Texas Farm Bureau 10 stars I would. I was recently involved in an accident where…read moreanother motorist failed to stop at a stop sign and broadsided me. My car was totaled. The insurance information, provided by the other driver was invalid. I notified Texas Farm Bureau and they handled everything for me. Within two weeks I received a fair settlement plus reimbursement for my out-of-pocket expenses. I purchased another car and notified my insurance agent in Buda Texas and within minutes they were able to remove my old car from my policy and add the new car. The total transaction took less than 10-minutes.

From the owner: Since 1952, Texas Farm Bureau Insurance has been protecting members' moments - the big, the small,…read moreand the everyday.

Progressive loves to market its Snapshot program as a way to "reward good driving," but don't be…read morefooled--it's more of a trap than a benefit. In reality, they use it to surcharge you into unaffordable monthly premiums. I clearly did not read the fine print carefully enough when I signed up, but now I'm stuck with a $325 surcharge on top of a $190+ monthly premium--all because of hard braking in Austin traffic. Seriously?! If you've ever driven here, you know slamming on the brakes is practically a survival skill. The nerve of them to penalize me for avoiding accidents! Lesson learned: be very cautious with insurance companies and their so-called "savings programs." Progressive turned out to be just like the rest--quick to take your money and slow to offer real solutions. I'm officially over it. Now, I'm looking for better auto insurance options and ideally a bundle with home insurance. If anyone has recommendations for a company that actually values its customers (and doesn't sneak in ridiculous fees), I'm all ears!

I had been with Progressive for years. Recently, I had an issue and I found them both bureaucratic…read moreand incompetent. I finally cancelled. Interactions in getting them to actually provide a refund on the policy reflected the true image of the company. They are friendly as long as they are only receiving. At the point of payment they are the opposite. Avoid. I found insurance elsewhere for less very quickly.