I called Mike Mason because my husband broke the interior guts of our toilet while attempting to…read morefix a loose handle. He came out quickly and replaced everything for $295. Is that expensive? I have no idea, but the toilet is working fine now. While he was here for the toilet repair I had Mike give me a quote for a water-powered sump-pump backup. I was prepared to pay whatever the cost and have no idea (again) if the $1750 I paid for it was "a good price," but the job is done and the peace of mind I now have is worth the cost of installation. Mike is fast to respond, local, and follows-through on his promises. All the work was done promptly and I wouldn't hesitate to use Mike again in the future.

Overall, great contractor. Quality of work was really good, same with the customer service and…read morepricing! Little slow to respond at times but nothing to be concerned about. Work performed was replacing all the copper in my house with pex and replacing a hose bibb.

the technician's job per se was good and professional, but I was very uncomfortable with the…read morepricing. I was initially quoted close to $500 just to reset a toilet. After some back-and-forth, the price came down to $350. I was in a hurry that day and had other errands to take care of, so I agreed to the $350. However, I still feel the price was excessive for the work involved. If I had more time, I would have gotten quotes from other plumbers or simply handled the toilet reset myself.

Excellent service from Tim! We needed an overhaul of the plumbing infrastructure in our hall…read morebathroom. Tim got right on it and was done right at the time he promised. Clean workmanship, kept me updated throughout the job, and was very friendly. Fair price point for everything we asked Tim to complete. Would hire again and ask for Tim!

I needed plumbing work at my condo; there were two significant issues and one minor one. I…read moreselected Burnside based on a comparison of various contractors' web sites and on on-line ratings. After a call to Burnside, we scheduled the work. Not only was the job done efficiently and successfully, but it was also done with pro-active communication, and respect of the property and of my time. Justice was the plumber. I was completely satisfied with all aspects of the job.

Burnside charges $100+ just to show up - no matter how small the job. Chris never disclosed this…read morefee prior to his visit to install the faucet that I bought for my sink. Chris did not give me a quote over the phone, but told me the cost would be "reasonable," and I trusted this because a friend referred him to me. Chris spent just over 30 minutes to install and charged me $225 for drive time/labor! Burnside is located 8 minutes from my home. I should have installed it myself. Checking with friends and online for avg. labor rate, tops was $125. Never using Burnside Plumbing again. Had to to put one star up to post.

Quality work and very reasonable prices. Very reliable and knowledgeable plumber, highly recommend…read moreto anyone looking for a plumber in the mainline area!

From the owner: James J. Brooke Estate Inc. has been providing plumbing, heating, and remodeling services for over…read more5 decades. We are a small family owned company that focuses on timely, efficient, and quality service for our customers. Our customer's satisfaction is our main priority and will strive to exceed expectations on every job. We offer monthly specials and will consider financing options when necessary.

I have nothing but leaks with three major plumbing jobs they did! And no response! DISASTER!read more

Great family owned plumbing company. I would recommend them for your plumbing needs. They did a…read moregreat job at my home for a new bathroom and washroom. Polite and professional

What amazing service! I messed up our kitchen faucet last night and the wire for the electric…read moresensor broke off. Sent a yelp request out at 7am and Vince was at the house by 9! Went out to get a new faucet and did a fantastic job installing the new one. If you need excellent quality and service, this is the company to contact! Thanks Vince!!

Frank is awesome. He is clever in troubleshooting ways to fix a problem, but I can't recommend…read moreworking with Vince. He is unprofessional and hot headed. We have a 100+ year old house with many quirks and little history of past jobs completed. Frank was able to figure out where certain pipes were, but unfortunately didn't have the parts on hand to finish the job, which is where Vince came in and caused us to need to find a different plumber to finish the work.

If you'd like to pay literally hundreds of dollars more for the same, high-quality plumbing…read moreservice, call one of the other 4.5- to 5-star companies on Yelp with more than 40 reviews. If you'd like excellent customer service and plumbing work at a fair and reasonable price, call these guys. Denise, who handled all of the phone communication, is outstanding. A great listener who took on our problem as if it were her own. Thank you, Denise! Bill, who changed our corroded water line valves, was friendly, down-to-earth, knowledgeable, and efficient. No B.S. from anyone at this company. Other local plumbing companies? Quoted $698 (vs $423 with Victor James Plumbing) for replacing two water line valves. Quoted $523 (vs $244 with Victor James Plumbing) for replacing one water line valve. Note that they wanted to charge MORE THAN DOUBLE what Victor James Plumbing quoted!! One guy wanted to charge $150 just for coming out for the estimate (vs $65 service visit fee for Victor James Plumbing). I find it sad that, because we customers can't always know what a fair market price for services is, some companies will price gouge us without a second thought. I'm glad that there are still honest folks out there like Victor James Plumbing who can do great work with integrity and still make a profit at a reasonable cost to working families.

I needed an old vanity replaced with a new one I'd bought and a vanity drainage issue resolved…read more Victor (Jr) arrived on time, did the replacement, AND discovered and fixed a hidden, ongoing leak under a different sink. Great work, I'd call them again in a heartbeat. Well worth the cost! T. Parrish

we are 80+ years old. Plumber left sprayed toilet refuge all over the floor inside closet all over…read moreeverything in the bathroom. The mass escaped into my carpeting on the hallway. I requested the plumber cleaned it up. He refused there was coughing now missing from around my toilet and my toilet is leaking. In addition to the high service fee, I am now paying someone to steam and help me clean this bathroom, but it's not easy and it's not going fast now I have to call another plumber to deal with the leak.

Awful customer service. Made an appointment and no mention of service fee/payment needed to be made…read morefor visit when making appointment until they called to confirm their arrival time. Service memeber was on site for 15 minutes as the issue was very minor and still was charged the one hour minimum rate. Will not use again. No flexibility. It's not the customer's fault for where they live and how long it may take for the member to arrive on site

Water line replacement. Fast, thorough and tidy. Can't ask fir much more. Would most definitely…read more recommend.

NEVER USE HORN PLUMBING…read more We chose this company to repair our water service line in October. The initial quote and consultation was done by the owner's son, Jesse. He was easy to work with and the job was done in a timely manner. Less than 30 days later my husband noticed the sink hole at the original leak had re opened and water was leaking into the yard at another location of the line (an hour before we headed out of town). Again, Jesse responded quickly and came out that night to turn our water off. He said if there was anything wrong with the work that they would do whatever it took to make it right. It wasn't until the owner of the company Scott and the foreman from our job Hugo got involved that things went bad. Instead of coming himself right away to check the work, Scott left things to his foreman who has ZERO customer service skills. He adamantly denied that anything could have been done incorrectly and that we would need to pay for a brand new job if we wanted things checked out. Both Hugo and Scott were aggressive on the phone- Scott has still not been to our property to look at the work. When I asked Scott why the three foot hole in our yard had magically re appeared he told me that "You're smart, You could put a garbage can over it". Both men said their guarantee for work was that they had been in the business for 35 plus years. We now have to find another company to check the work and make this right. We didn't want anything for free. In the unfortunate event that a second leak did arise, we would have dealt with it. As customers and not plumbers ourselves, we just wanted a thorough explanation with pictures and a willingness to back up the satisfaction guarantee. SAVE YOURSELF THE STRESS AND DONT USE THESE GUYS!!!

My husband and I have been really dissatisfied with Horizon. During their first visit here, the…read moresalesperson went to great lengths to explain that 90% of installations are done incorrectly and that Horizon trains their employees so that the job is done right the first time. We had our furnace replaced by them in January, and you can add us to that 90%. Our system is on two separate zones, and the heat is electric via a heat pump with a propane backup. A little complex, but nothing crazy. We thought everything was fine after the installation until we attempted to test our AC on a warmer day, and we realized the heat pump was outputting hot air instead of cold. We had Horizon back, and they told us our heat pump (which the salesman said was from 2003) was failing and would need to be replaced, so we started getting estimates for a new AC system. To make a very long story short, our initial Horizon setup was done incorrectly on a couple of fronts (both the zoning and the controls for the heat pump). This was finally diagnosed in March after a few second opinions from other HVAC companies (one of which knew how to look up a serial number and let us know that the heat pump is actually from 2017 and is perfectly fine), my husband repeatedly testing the system on his own, and three more visits from Horizon (shoutout to Jacob, the last tech who came by, who was able to tell us what was going on and was extremely helpful). My husband and I both work full time and have a young child, so to say that the amount of time spent on this (testing the system, setting up visits, and meeting with contractors over the past three months) has been stressful is an understatement. In addition to paying for the time and expertise of other companies for second opinions, our PECO and propane bills have been higher than usual because everything has been completely out of whack. I was hoping to communicate all this to Horizon in writing via email to customer service or a manager, but when I called the main office, I was told there was no email I could send any written communication to, which seems like a red flag in 2024. If you're considering Horizon, go with a smaller local company instead. What should have been a one-and-done installation ended up stretching over three months.

They were great in the beginning. Now, every time i need something they want to charge me for it or…read moresell me something else. My system was sold and installed by them 6 years ago with a 15 year warranty. Now everything seems not to be covered. Every spring my system smells like dead feet, and they tell me it's common because of the way these evaporator cores and made so cheaply. So why do the sell them?? Horizon installed it so Horizon should fix it