Rude. Very bad communication skills. I have had a hard time getting a good hair cut and I wanted to get a consultation. The person I talked to refused to cut my hair and called the manager. Have been there before but will never go back. read more

Great haircuts, been going here consistently and each time I leave I leave feeling good about my hair

I was very pleased with the layered haircut from Debra! She did a great job. I was a walk in client too. I will return.

Always get a great haircut from Joe. He is very consistent and I can always count on my hair looking perfect. They are friendly and provide a welcoming atmosphere. read more

Joe has been doing my hair for quite awhile now. Since he moved to this location, I followed him to get the same quality cuts he's always given me. read more

I have always been right in and out of this location. I have never had any issues. I always go with Joe. He has been doing my hair for a super long time. I really recommend him as well as this location. Nice people and in a great environment! read more

The staff here is wonderful! Always so helpful when I need to schedule, my favorite stylist Joe moved here and of course I followed him, and it was so worth it, I recommend this salon to anyone, they're always so sweet to the kids that come in when I'm there, my friend had her hair done while she was in from another state and said she'd have Joe do her hair every time she comes to town! read more

I had my hair highlighted and cut by Percel. I love it! My family loves it! He understood what I wanted and had a few suggestions that I am glad I tried. I plan on seeing Percel for my next haircut. read more

I went to go get a hair cut here, just a walk in, and the African American man took me back to do my hair. I told him the length that I wanted and gave him a general idea and he took me over to wash my hair. During the wash, he was VERY rough. He pulled me really hard by my hair to move my head, he smacked my head to put the shampoo on and he soaked the back of my shirt while rinsing. For the actual cut, he cut entirely way too much off. The layers look uneven, he didn't feather the bottom to make it look less choppy and overall he was just very rough with my hair. I came home with a sore neck and a headache. DEFINITELY would NOT recommend having him do it if you go there. read more

The person that cut my hair was really friendly, but that was the only positive. I have thick, curly hair and came in for a wash and to get trimmed up and tame the dreaded triangle hair. A few moments after I came in, another customer came behind whom seemed to be a regular of theirs. My 'wash' consisted of my hair literally being slapped back and forth and my neck being sprayed, no shampoo even made it to my scalp. My 'haircut' was 4 or 5 uneven snips with shedding scissors (not sure what the actual name is, but it's the ones that you use to thin out bulky hair) and a straight line along the bottom. Layers left untouched, no checking to ensure sides were even. Everything took less than 20 minutes. I was barely to the front to pay before they were calling their other client back. I am left with a flat line around my hair, uneven chunks in the back, and the triangle shifted slightly upwards. Maybe this salon is great for regulars, but as a walk in, I am really disappointed. I would have rather waited or be taken by someone that didn't have a scheduled client, but instead my wash and cut was rushed, sloppy, and left me with more chaos than I walked in with. read more

Brighton, MI. I have had the pleasure once again in having Jeff cut my hair. His attention to detail is second to none plus, great conversationalist! read more

Had a similar bad experience as other posters. Got the $12.95 coupon in the mail and went in for a haircut. The "stylist" Katie didn't even spray my hair and proceeded to cut it dry -- and all she did was cut it straight across the bottom. Ended up choppy, with chunky/blunt ends because I have thick hair. I also asked for layers, which she didn't really do. She also attempted a face frame but it was just horrible - instead of being diagonal, it was just a giant hunk that was all one length and shorter than the rest of my hair. I was lucky because I already had a color appointment at Pura Vida later that day, so I just asked them to cut my hair before coloring and they were able to completely fix it up. I've had okay haircuts here before, but I would really warn anyone who's thinking about going in to get a cheap cut -- you will not get a quality cut here. read more

Definitely had a good haircut with the Korean stylist. She was very friendly & chatty & understood what I wanted to have done with my hair. I asked only for hair cut with shampoo. She went ahead and styled it. What irked me and the reason for 3 stars is that she wasn't upfront in informing me that she would style my hair & that it would cost extra. After she cut my hair, she shampooed it and then I thought she was simply drying it for me. I wasn't expecting her to style it all. Usually I would like my stylist to explain how much it all costs so that I'm not surprised at the end of it all. I had a $9.95 coupon for hair cut with shampoo. Ultimately my bill came to $17 which is not what I expected. Next time around, I'll make sure I don't have such surprises. Also my advice to them is to be upfront with their customers. read more

Fantastic for sure. Love this location. Lauren does a superb job. Friendly staff. Very affordable

I went in today for a cut. The guy who was available said he would do it but didn't seem like he actually wanted to, and this never changed. He simply took some scissors and cut my hair, no wash, no style afterwards, just snip, snip, bye. Then I got home and noticed the price I was charged was supposed to include a shampoo and towel dry. And my hair is curly so it probably should have been styled before leaving to make sure it would still look okay. Just altogether a bad experience read more

I came here with my sister and mother and we all received haircuts. We had been to other Fantastic Sam's and had generally had good experiences, so we decided to give this one a try. Despite our haircuts being fairly simple trims, they managed to mess up all three of ours. They removed more hair than what was asked for from my mom and messed up her bangs. They cut my sister's hair unevenly and a bit more than she asked for, and did this at an obnoxiously slow pace. For my haircut they cut the front more than the back, leaving a bump. They seemed nice enough, but we will not be going there again. read more

I'm never going back. I should have read the other reviews first because a similar thing happened to me where I clarified on the phone that I wanted a shampoo and it was included in the price, but when I got there they just it dry and then sent me on my way. It took all of 5 minutes for the stylist to cut my hair, and she spent half of the time complaining about her boss being late. I'm glad others have had positive experiences but I think my hair looks really rushed and meh and I hated the vibes in the place. Definitely will not go back ever again. read more

I feel bad that other posters have had a bad experience here, because I have to say, they literally saved my hair this morning. Yesterday I visited another upscale local salon to have my light brown hair darkened to a deep brown. I'm pregnant and haven't done my hair in 6 months, so I was extremely excited to feel good about myself again...from the get go I knew something was wrong. I told the stylist I absolutely did not want warmth in my hair, and also informed her my ends were more porous then my roots, so my roots would need to process longer. She proceeded to use an all over warm color on my head not processing the roots first...if you know hair, you know that's a bad idea. Needless to say, after she ran the dryer through it, it was bright red roots, and auburn tips...She offered to put a gloss on it to cover it for the time being...I accepted, left very upset and feeling uglier then when I went in. I felt too embarrassed to go back and complain, so in a hasty decision I knew fantastic sams could get me right in. So I showed up this morning, and was seen by Jessica. I explained to her what happened, she brought out swatches, we picked a blue based color to combat the warmth, she worked on my roots first, blended the ends, and gave me a shot treatment. My hair is now the color it was supposed to be, she was lovely and chatty, and I finally feel pretty again. Im angry it wasn't done right in the first place, but I'm glad it happened because now I have an amazing new stylist that actually knows her shit. So what I'm saying is, fantastic sams is extremely under rated. And I HIGHLY suggest Jessica. She was my hair angel today. Multiple thumbs up from me! read more

My first time to Fantastic Sams I had an great haircut and style by Amanda. No wait time. Amazing and friendly front desk staff. I enjoyed my time with Amanda so much, I returned for highlights and lowlights, which turned out so nicely. I will definitely continue coming back. Thanks Amanda! read more

I was recommended by my friend to take my 4 year old son to this place. Apparently, I did not choose the right person as per recommendation, because we had the worst experience here. I arrived with my son and a sleeping toddler on me, we waited a few minutes, which was fine. We were greeted nicely and seated. I explained to the hairstylist that English is not our first language, so I will be translating. The hairstylist started cutting and after my son did not respond to her saying "relax your shoulders" right away, she started yelling, complaining, and threatening that we'd have to stop in the middle of a haircut, she was literally yelling at a four year old for shrugging his shoulder while being tickled on his neck -duh. She complained about us trying out new hairstylists and that we should always go to the one we already have good experience with. While I totally agree with that statement, it was impossible to do so, after having moved to a new state and the first hairstylist retiring shortly before this appointment. We were in need of a new person. All this, while I was holding a sleeping kid, not being able to assist my son very well (I obviously did not plan this to happen). Any other, more compassionate person would have tried to help out at least a little bit. She had asked me if he was always like this (shrugging his shoulder), and when I said no, she was wondering why he would do it with her. Only after I explained to her that no one has ever yelled at him like that when getting a haircut, she felt bad and tried to be better. She also tried to lecture me on how I wanted the haircut done (she said, straight line bangs would be the ONLY way this haircut would work, despite us never have had them cut in a straight line). I would not recommend for kids, unless you have the name of a specific person who is good with them. read more

Been coming here for years at great success. Christina does a wonderful job with hair. Never have to wait long and they provide a quick service. Good salon. read more

I live halfway across the country now, but Juliana is so good that I make sure to stop by every time I visit! Seriously. I've had one haircut in Providence in the year and a half that I've lived there. It was just as good a cut, but it cost more than twice what they would have asked for here. Juliana can do great work very quickly, which is excellent if you're pinched for time! The other people working are always friendly, and I've never had one of those "awkward smalltalk with a person who is touching your head" moments here. I've also never left wishing the cut were any different, and a week later it somehow looks even better which sure seems like magic. read more

This Salon is truly Fantastic! I have tried other salons, high end expensive salons - and my hair looked terrible. I have been using this salon exclusively for 5 years, and every stylist is great. From cut, to color, to styling - my hair has never looked this good! This is a wonderful, friendly salon with experienced stylists. read more

Well let's see, where to start. Showed up at 5P to have my roots done. Sandra apples what I thought was bleach and says it needs to sit for 35 minutes (thought it was a little odd, as it usually is 20'ish minutes). After almost 45/50 minutes she says it's not taking it light enough and she will need to reapply. Come to find out she tried to use color to lift my dark brown roots to match the rest of my platinum blonde hair. She applied the bleach, washed it out, and removed the cape. No toner, despite it being multiple shades of orange/brass. By this time it is almost 8P and I have had enough, I pay and leave, and run to Sally's to buy some t18 toner. On the way home I notice my scalp is itching, and what do you know - she left bleach in the back of my hair - which has now dripped on my shirt and pants totally ruining both. I would use EXTREME caution using this salon! read more

Worst place don't come here every like plz they will cut you bald Terrible workers/clients always on there phone I am never going there again so I called and asked if I can get perms and they said yes so I asked if I have to make an appointment or not they said no so I got there with my dad and so I asked again if I can get a perm by walking in or making an appointment the guy was on his phone and I thought I had to sign a clipboard and he said no go walk on back so I did the lady was waiting I asked for perms she shook her head and said ok she went on her phone for 1 min and said ok and started cutting away I was getting really mad because it looked like she didn't know what she was doing so I asked, I said I wants perms not a haircut and she looked at me in a dirty way and said "no I don't think so we close at 4 we don't have enough time" and I said ok leaVe my hair like it is and she said I mean its half way done so.. we should finish it she brushed my hair and she didn't check the water and it felt like boiling water hitting my head I screamed she was like are you ok like bruhh and I'm only 13 so I'm not about to leave so she cut it bald and my dad was mad at her and everyone. Never coming here again. And you guys shouldn't either read more

This place is awful. I got "highlights" that you could hardly see. Then when I went back for a redo they wanted to charge me again for the same service they screwed up.To make things worse they interrogated me and ganged up on me.The owner refused to refund my money. Be weary. Go at your own risk. read more

Christina always does a great job. She has been cutting my hair for years. I am a loyal customer!

Not sure what to expect in a hair cut from this place. It seems more like a place to get a trim, but I actually got a fantastic cut here. Brandi shaped up my hair and made it much more manageable. Can't beat the complimentary shampoo, either! read more

I brought my mother in for a very simple short haircut , first of all the place was freezing . They are too cheap to turn on the heat. The girl who cut my moms hair chopped it up so bad . It looked horrible, and while my mother was sitting in the chair, all she did was complain about working and how she didn't like the holidays. Than she told my mom that she did't have time to style her hair. I had to tell this girl three times , to trim my mothers hair shorter and it still looked too long and so uneven . Will not return here . read more

I've had a couple good experiences here, but the last time I came here I wanted my hair colored and the chick doing it must have not known what she was doing because she gave me a chemical burn on my head. When telling her that whatever chemical she was putting in my head was itchy and hurting she just gave me a comb to scratch it while I was under the dryer. You should probably learn alittle more about color before experimenting on your clients. read more

I took my daughter in this past Saturday to get a haircut. Julie was the gal who cut her hair that day. We cut at least 8 inches off so we could donate it. Not only did Julie do a fabulous job giving my 6 year old a cute little bob, but the facility is sending in her hair to a respectable organization. Talk about saving me time and energy. I am a bit picky when it comes to customer service and over all atmosphere. I was quite pleased with our experience. The cherry on top you ask? That my daughter loved her haircut. Don't forget to ask for Julie!! read more

My daughters and I have been going here for about 5 years and we have always gotten great service. The haircuts are just as good as the ones we used to get for $40. Everyone is always friendly and professional. read more

Just got a great haircut from Bowen at the Ann arbor Fantastic Sams. I have been getting cuts at the expensive $50.00 - $70.00 salons.......But unfortunately have not been getting the cut an expensive salon should give. I have a stacked layered A-line bob which takes some expertise, but Bowen fixed my expensive but totally hack job hair cut and she knew exactly how to fix it. Now I have a very stylish bob that didn't cost a lot, but looks like it must have cost me a lot. I must advise to take a picture of the cut you want.....a picture is worth a thousand words. Also remember that shampoo and styling is extra and they don't tell you or ask you if you want it. So if you just want a cut make sure you are firm about it. And do tip Bowen generously she had great styling and hair care advise. read more

Go here ONLY if you want your hair BUTCHERED. Seriously, I asked for a trim! I stated to the woman, no more than an inch removed & she repeated "an inch off all over?" to which I replied "yes, just trim it up." I swear to heaven my hair is literally an inch long except for the crown which might be 2 inches. I can't style it in any way that doesn't leave sparse/bald areas. I was shocked when I ran my hands through my hair when she was done. But, I mean, even if one were to complain, it's not like they can glue my hair back on, right?! Then they way lay you at the register by asking how much of a tip you want to leave. NOT COOL AT ALL. ABSOLUTE WORST HAIRCUT OF MY ENTIRE LIFE & I was my sisters reluctant model when she trained to be a stylist. She was super scissor happy but nothing like this woman. AVOID THIS PLACE AT ALL COSTS. read more

I just returned from this location without a haircut, I waited at the front desk for several minutes without being acknowledged by any of the four stylists. After pointing this out to the girl who eventually waited on me she proceeded to talk over me to explain why I was wrong. Not a friendly atmosphere at all, bordeline rude. Clinton H. Ann Arbor read more

This business has a relatively new owner. I haven't been in there in a while, but I needed to have my hair done, and they were able to accommodate my schedule. I had a great color, hair cut and condition done for sure. However, I wanted to write regarding the fact of how clean this place was. I had my appointment toward the end of the evening, and the owner, yes, the owner, not one of the employees, was scrubbing the place from washing the counter tops, product shelves, then the floor. Sometimes, even in the high end salons, the shelves are not this clean. So, while the service for which I went was excellentm as I received many compliments afterward, I was impressed with the cleanliness of the place, further emphasized that the owner was doing it himself, taking pride in his business, and not always expecting the help to do it. Well done. read more

I have been coming here for haircuts for the past 6 months (usually one a month), and I have yet to receive a bad cut. The staff is all personable and friendly, and the atmosphere is great. Mind, I have very short hair, so I cannot comment on how they do a standard woman's cut, but they offer very good men's haircuts. I always feel better when I walk out than when I walked in. read more

If you want a decent hair cut with zero small talk, this is your place. I'm an introvert so I was fine with absolutely no conversation, but the lower review was due to the weird service. I have long (a foot past my shoulder) thick hair and requested a shampoo, and after cutting they tried to send me out the door in 35 degree weather without drying it. After I convinced her to dry it, an eyebrow wax appointment came in so she combed my hair straight then put me under a helmet dryer and left me until the other client was done (mind you, I had an appointment and was not just a walk in). The other stylist there sat in a salon chair on her phone during all of this. After the other client was finished, she came back to dry my ends. Again, all in all for a simple trim and thinning of hair the end result was fine, but service was just weird and it didn't feel like attentive customer service was a priority ‍ read more

I absolutely love my hair cut and style! Julie was wonderful and very professional! I wasn't sure exactly what I wanted and she gave me so many great options. She spent a great deal of time making sure my hair was perfect and styled just the way I liked. I was so happy with my hair cut and the price was very affordable! I will absolutely go back! Wonderful place and Julie was truly fantastic!! Thanks!! read more

I have been dying my hair blonde for several years now and my hair ended up looking yellow/orangeish. The stylest claimed thats just how my hair looks blonde. I have never seen it this color before. They tried to fix it (it did end up looking much better) but it was still not the color i wanted. I will not be going back to this salon. read more