I was in with a friend about a week ago (who's nails are still in perfect condition), the twenty fifth. I don't live in/close to Toledo, I live 30+ minuets away.. so on arrival, I stared off by choosing an olive color (gel) which got switched halfway through my manicure due to the fact that the polish was clumpy and not working right. She ended up putting a blue over the olive which made my nails peel off after a short three days. She should have just started over and put the blue on my fresh nails, or asked what other color I wanted. Don't get me wrong, this lady was very nice & very friendly. She cannot help that she works in such an awful nail salon. Anyway, not only did my nail polish peel off after three days, they hurt my fingers. She put the gel on my cuticles and skin, then told me to put them in the light, the light that shrinks the gel polish onto the nails. So this polish was pulling my skin and really hurting. For the next couple days after getting my nails done, I had to work and my dad had surgery, so the last thing on my mind was calling or coming back in. I paid $40 for this "service". When I came back in (at noon) and explained what happened, and showed them pictures, a women named Pon yelled at my mother and I.. in front of other customers. . She then told us there is nothing she can do because the owner wasn't in. We asked her not to yell which only made her louder. She blamed me and told me I should have called back so that the owner wrote my name down and had my information. After trying to call for 4 hours, I finally got ahold of the owner who told me there's nothing he can do to help me. He changes his mind and tells me he will redo my nails but I still have to pay $15.. I asked why I had to pay for their mistake? He tells me he has other customers and he will call me back. Three hours go by and we were ready to go home, but no call. So we decided to just stop in on the way home and try to get something figured out. When we walked in, the owner (Tyler) said he didn't tell me to come in today, and laughed in my face like I was dumb for coming in. I will never come back here because they were so rude! And honestly, the service you pay for, verses the service you get - it doesn't add up. I'd be better off buying a light and gel polish and painting my own nails. (I wouldn't even give this salon one star, but you have to rate it in order to post your review). read more
