The second time here. 2nd time was during the tax free holiday, so I dont want to be too harsh with my review, BUT they nees to be better at communicating where to pick up online orders.
As much as I like saving money, shopping during the tax free holiday is not worth the savings. Besides, shopping online gives me the same savings without the hassle of being in the presence of people dragging their whiny and hungry kids in the store to try on shoes...no bueno for my nerves, so I decided to look for the shoes I had window shopped for last week but couldnt find in my color online. The app makes it pretty user friendly to find and order as much as you want, but didnt receive confirmation that my order was ready for pickup. Decided to shop at a local department store in hopes that I would get the email. My estimated pick up tije came and went and I had done enough shopping for the day, so I decided to pop over to Famous.
Soon as I walked in, the line met me at the door. Employees were vigoriously trying to get people checked out. My concern was that my order hadnt been pulled with all the busyiness and I would not get what I ordered becausr someone else bought it before it was pulled. Decided to look around and see if I could find the shoes I ordered and try them on before I beckoned for help on my online order. If one of the items didnt fit, I would just exchange it for another shoe to get my coupon and tax free deal. I actually found one of my shoes that I ordered and it fit fine; the other was no where ro be found, so I pulled an alternative shoe just in case the worse case scenario (the shoe was sold before it was pulled) had occurred. On my way to find an associate, one came by and asked if I needed help, she actually looked puzzled when I said I had a question lol I told her I was coming in to pick up an online order. She asked for my name and stated she'd be right back, however, another associate waa sent over and said the order was ready in the front. Well, she didnt say go to the front of the line, so I assunmed I had to get in line and wait...even when other associates came by to check shoes or make purchases with their tablet for customers who were using credit cards NO ONE clarified that I could skip the line and get worked in UNTIL I finally made it to the front counter with the same associate that checked to see that the order was ready. She apologized for the miscommunication, and I really so understand they were totally swamped with customers, but everyone needs to know what the procedures are and hoe they will be relayed to customers--especially on occassiona like tax free weekend! I'm a more understanding customer and know how it is to work retail, but there are more beligerent and ignorant customers out there versus ones who are as patient as myself.
Hopefully they will put a sign up to signify to online customers where and how to retrieve pickup orders in the future. read more