Personable, knowledgeable staff and great boots. Yes they are pricey, but they last a very long…read moretime and are worth every penny. After wearing them on the couch for a bit I decided to drop a half size, and the exchange was seamless. Very pleased with my new boots! Thanks Penny!

Although my size was JUST out of stock I got GREAT help from Penny in determining a good fit for my…read morefoot. She wrote down the essentials and had the shoe held for me along my route to work. I would definitely give them my business again!

I moved from Houston where I had five dsw stores within a 15 mile radius of me and this store beats…read morethem all! It has a huge selection and I especially love the children's section! Great customer service! So.many.shoes.to.choose.from!

Wish their AC worked. Every time I'm here even in winter I end up sweating, makes for a not so…read moregreat shopping experience. Last time I was in I heard a group of girls saying "do they not believe in AC here?" Maybe it is better now, not sure. Wouldn't think so bc it's 110 degrees outside currently.

Customer service and selection as well as price. Very neat store and parking is right outside the…read moredoor.

I had a very positive experience at your store on 288 in Denton Texas last week. Michaela was…read moreespecially helpful and went above and beyond to help me with a pair of shoes.

mall is not very busy. selection of stores is pretty limited overall. is kept pretty clean.read more

This mall is rough. The stores are very niche and its largely dead. Came for an event that brought…read morelots of people in but otherwise is worth avoiding. The food court has 2 options- pizza slices and texmex. Both are low quality and not worth the money or calories. If they had massage chairs to pay by the minute it would be a higher rating

Love that Rose & Thorn came into town last autumn! It's nice to have another boutique in Denton…read morethat offers affordable options and sales. This review is being written during Covid 2020 so I will add that masks are being required to enter and that all employees are wearing them too which is great! I have only been able to find a few pieces from here that I can wear (a dress, hoodie, and shoes). I have curves and the sizes really don't do me justice. When I first started shopping here, I could fit size L items. After losing weight, I couldn't get into the size L items. It seems like the sizing of clothing that comes in is getting smaller. There aren't XL sizes offered and barely a plus size section if any at all anymore. Customer service from the Assistant Managers is great! I was so impressed when I came in two weeks ago to make a return that the employee asked me if I wanted to try on the navy blue dress for this wedding I was planning to attend. She knew I had been waiting for their fall collection to launch so I could try it on and she was just as excited as I was! Every time I would visit, she would ask questions and be very engaging which is not the case for the owner. I had one encounter with the owner and I felt she was very stand-off ish and didn't offer great customer service which made me not want to come back. In addition to their lack of sizing for various body types, they need to promote diversity. I mentioned that I would happily model for their social media page (which features no people of colour) if there were clothes I could fit and she told I could share a post for a feature. Interestingly enough, there are more boutiques that celebrate everyone that I will happily shop at.

From the owner: Take a trip to downtown Denton for a fun day out or visit our website!read more

This is a great place to get high quality cute stuff! The outfits are adorable and cozy! You are…read moresure to get compliments wherever you go!

I'm shocked they don't have any reviews yet!…read more People were not friendly, The selection was limited. Prices were ok, some deals here and there. Just don't expect any help from anyone here.

Is this bait and switch scam or just SORRY customer service. Big banner on the front of the store…read moreproclaims "we match any competitor and take additional 5% off". I went in got a pound of Hodgon Titegroup reloading powder, primers. I was in Scheels two days earlier with a friend but I live in Denton I wanted to spend my money in Denton. Scheels has it $11 cheaper. I went to check out and cashier said I have to talk to manager, he took my phone with Scheels price pulled up came back and said we only match Walmart, Amazon, Kroger and Albertsons. I left upset. I waited 10 minutes outside and decided I wanted to talk to the real manager. I was greeted by two associates I told them of my experience one left to go check with the same people I had just dealt with came back and gave me the same excuse and lies. He left and I told the lady I wanted to talk to the manager she started in with excuses and said corporate controls signage and agreed it was misleading. I stated again I wanted the manager she stated, "He is in the back unloading a big truck and he would be ANNOYED to talk to me if he had to stop what he was doing." Well ex-customer here was pretty annoyed by that statement. I asked her that the manager would be annoyed to talk to a customer and she said he was busy. Good job on customer service Academy, you will probably be getting a Thank You letter from Scheels because their sales are going up today, I am on my way to The Colony to spend two to three times what I was going to spend in Academy to make the drive worth it.

Purchased two articles of clothing recently. Checked the receipt on the way out and realized each…read moreitem rang up $5 more than the prices marked. So I was overcharged $10.83. Eventually got it straightened out, but not before the manager took a very defensive stance, as if I was blaming him. He told me it is the computer's fault and that it happens all the time! All the time?? Really??? Buyer beware at Academy!!!

Stopped in while checking out downtown Denton and was pleasantly surprised! A great selection of…read moreclothes, jewelry, and accessories for reasonable prices. The woman who I assume to be the owner offered us Saturday mimosas and was very friendly and welcome! If this boutique was in my hometown, I'd be a frequent customer. I even left with a pair of earrings and sandals that were on sale. Win!

Such a cute boutique! And I love that it's on the square. They always have the cutest clothes and…read moreaccessories to choose from. I am always pleasantly surprised when I go shopping there and love seeing their new stuff come out when the seasons change.

Dillard's is one of my favorite brick and mortar retailers and I am quite fond of the Denton store…read moreat the Golden Triangle Mall. I love coming here on New Years Day every year when they begin their most amazing sale of the year. Typically many items are 40-60 percent off, and then they take another 50 percent off of that. It is a little hard to do the math in your head, especially after New Years Eve and all, but suffice it to say it is always a pleasant surprise at the register! Obviously the store is always pretty crowded on days like this, but the staff handles it all well and makes it a pretty good shopping experience for everyone!

I have been a loyal Dillard's customer in Denton, Texas for decades as well as my Mother and late…read moreGrandmother. Honestly, I'm not known to write a negative review for any business but I feel it's necessary due to the horrible customer service I experienced this evening. I was shopping for a pair of earrings with plenty of time before closing and a representative named Taylor and her co-worker stated the store was closing instead of offering assistance with plenty of time to spare. Taylor proceeded to scurry over to a distant register and proceeded to yell across the store from one department to another department wanting to ring out my one single item I was purchasing. I truly could not believe my ears. I have a time stamped receipt to show I was not past closing time. I have never seen such awful behavior from anyone in the service industry. Both of these employees were extremely rude, immature and unprofessional. Their demeanor and 'mean girl' attitude was ridiculous and absolutely not necessary. I must say, I'm also in the service industry and being a business owner in Denton, I completely understand employees are difficult to find. However, employees such as Taylor and her associate are detrimental to a business and would not last long at my company. I know many employees at this particular store and they all know I'm a pleasant and easy to please customer and if this were my business I would want to know if any of my employees were disrespectful in any way. I'm hoping to make Dillard's aware of this issue so it will help other customers in the future to come to avoid further damage to this iconic department store. Kristi D.

This DSW is super clean & ever BETTER than the one we usually go to in Highland Park Village…read more We were at that one a couple weeks ago & walked out empty handed. Hubby scored a fancy pair of kicks here, some work shoes & I killed it in the ladies boot section. We NOW welcome old man winter! My black city kickers will stomp a mud hole in his a$$ & walk it dry. No lines. Good service. Recommend ;)

Came here for white shoes after my foot grew from pregnancy and was literally followed around the…read morestore. After being racially profiled I bought more shoes than any other customer in the store and left to a parking lot with a waiting cop. Will take my money elsewhere!