I honestly can't even go into it in detail, though I would love to(and the fact that you're getting…read morea watered down version is crazy to me, because instead of an entire page, I could write a novel.) I tried to file a complaint on the website, but apparently what I wrote, timed out, most likely because it was taking me 15 minutes to express my distaste for the treatment
Myself, along with my 7yr old daughter, and 8yr old autistic son, received today. All over an empty gift card that he had grabbed off the display.
The guy at the register was rude, and instead of telling me the policy proceeded to berate me in front of other customers. He then yelled across the front of the store to his manager. She then came over and started off rude and condescending.
They both made me feel like a piece of crap, and devastated my child. They made him return the gift card to the display by himself, as they would no let me leave the register until my "transaction was finished."
It took a solid three minutes before they explained to me that it was against policy because of the serial numbers on the card. It's honestly disgusting to me to have encountered this behavior, especially since I've worked in retail and the food industry, my entire life.
I've seen some bad service, but this wasn't just bad, it made me feel so demeaned and embarrassed. I was treated as an inconvenience by the cashier, as well as the manager. My poor son was brought to tears, and the guest behind me even said "I'm so sorry this is happening to you, I don't understand either."
I walked into this location in such a good mood. I helped a woman in the aisle, as there was no employee to be found. My daughter even picked stuff off the floor to "help the workers".
Apparently a woman and her elderly mother were also an inconvenience, as they were waiting in line in the register next to me when the employee turned off the light and said "I'm closed ", also leaving the same elderly woman(who was barely holding onto the cart might I add), literally with their stuff on the counter, then slammed the register, and just walked away(come to find out 5 minutes later that it was the manager).
I understand that there are policies, and I understand that those employees need to follow those policies... But it was literally handled in the most asinine way. To the point we're not only will I never return to this location, but all 7 of my siblings, and my parents, who also frequent that store, will also not be making purchases to support this store.
These employees chose to work retail. They chose to work customer service. Just because they're not happy with their choice in a job, doesn't mean they get to pass that poor attitude and miserable demeanor onto Dollar Tree's patrons.
Cool. We can't let my atypical child take a piece of paper home? It could have been politely explain to us, in a professional manner, instead of treating us like trash.
Terrible job, Dollar Tree
@187 Summer Street Kingston, Ma
...teeerrible job
