Fantastic. Great selection of new and used bikes. We tested several and were given opportunities…read moreto ride each one. Very helpful, happy and patient staff. There was a steady stream of customers in and out, families, road bikers, browsing, buying, getting bikes serviced. When they were busy, we waited. ItI was a pleasant experience. A well run shop!. We bought a used kid's bike at a reasonable cost. Thinking of returning to purchase a new cruiser that's calling out to me.. I now regret leaving without it. FIVE stars!

This shop comes through every time. Another "first world problem", my wife's bike had a chain rub…read moreand shifting problem (made worse by me). Old guy detour (includes some get off my lawn); YouTube is just fine, and we as a society can benefit from some of the material therein. However, there is sometimes a place for "experts", people who do a thing, who have trained, and prepared, and have the tools to achieve a correct outcome. There is nothing wrong with getting some tips for a minor problem, and (if you are a bit handy) taking the DIY route on something. However there are some things that we should leave to those who have trained, worked hard to acheive the skills to do a thing; governance, surgery, complex plumbing, electric, tree felling, bicycle derailleurs! I have the luxury of being able to leave work in the middle of a day on Friday. I called, they were available, we drove over, they took the bike right in. Had some pleasant conversation, they fixed it in 15 minutes ($20), and educated us [they always do]. We have been here 3 times now, and 3 times an absolutely 100% positive experience. This is a quality business, with capable caring folks. Good products/service/expertise isn't "cheap" it shouldn't be. This place cares about the work they do, they care about cyclists and they are an excellent resource. This is our new "go to".

Had a great experience the first time we bought our kids their bikes here. So when the kids outgrew…read moretheir first bikes, we came back again. This time, we needed helmets too. The rep fitted our kids with their helmets which cost 75 each. I don't know anything about bikes or helmets or fit, so I bought what she said was right. We started using them. About three weeks later, someone points out that my son's helmet is too small, doesn't cover his forehead. I decided to trust Croft on bike doc people since they must know what they are doing. A few days later someone else says the same thing. So I call them...wondering if they can reevaluate. This is an expensive helmet, and my kids safety is paramount. Welp, they said I was a few days outside of their 30 day return/exchange window. Wouldn't budge. Looks like we'll be shopping for a helmet and our bikes elsewhere. Anyway, place doesn't correct mistakes, and too inflexible on such a small thing to keep a return customer happy and safe without charging them more money.

Very professional staff, huge inventory, prices are very reasonable. Nice repair shop located in…read morestore

Very attentive and knowledgeable staff. They have not steered me wrong. The new go to bike shop.read more

Small store, nice employees. They rent some high speed specialized bikes that you can take out in…read morethe dirt for the day. Pretty cool idea. They don't have much of a selection to buy bikes but I'm sure you can order them. Nice new place.

When I broke my Gates Carbon Belt Drive on my Priority Current, I couldn't find someone to help me…read moreinstall a new one on my ebike. I ended up learning how to remove my rear wheel and install a new belt. However I had trouble reattaching the cable onto the internal gear. When Kevin started Terrapin Bicycles, he helped me a great deal with my Priority Current and getting a new motor for it. Years later, I remember his generosity. I called up the shop and nearing closing time, Brie, the bike mechanic said to come in and he'll help out. In 15 minutes, he'll got my bike in top shape. It's so important to find "your guy". Terrapin Bicycles is incredible in their service, knowledge, and relationship with the community. Thank the bike gods for them.

Super friendly & knowledgeable -- took the time to count out & sell 40 brass spoke nipples to help…read moreme on my way to rebuilding our tandem wheel. Great store and got a great feel for their repair shop. Convenient location across from Imagination Stage...easy to get to by bike.

This guy tried to charge us $120 to replace an inner tube and adjust the brakes. He also said it…read morewould take up to 5 days. When my husband turned around to leave, he said maybe he could do it in 3 days. We went directly to College Park Bikes where they fixed the bike while we waited for TWENTY-FOUR DOLLARS! Being greedy cost you customers! We would've been back and referred more customers had you charged a fair price.

I'm fortunate to have this bike shop near me…read more From my bike (which is kept in my frequently unused dining room) we heard this loud hissing sound this morning after air was put in her yesterday. Yep, tire flat. So I jump online to figure out what time this bike shop opens, 11AM. I call in case they do a seasonal shutdown and they confirm they are open for business. We are promptly served, about 5 folks working upfront. We are in/out within 30 minutes with a new tire tube installed plus some advice on future service I will need after I request an inspection for other defects. So I suspect I'll take my bike back at the end of this riding season or early Spring 2025. Their inventory is awesome. There was a customized none-motorized bike upfront waiting for pickup that cost $8K. Mine blowing! They have lots of e-bike too. They have lots of bikes, period. They have a small 2 seat waiting area with coffee service. I bought my bike from them, many moons ago and she's still in pretty good shape(except from being dirty I was told with a smile). The recommended future service stuff is low cost routine maintenance type stuff IMO.

Good service, nice people and fair pricing, I brought my Trek and my Cannondale in and had them…read moreboth completely gone through. Price was just as quoted and service impeccable

Five stars and I mean every one. Todd at Pedego Electric Bikes in Alexandria knows exactly how to…read moreshow people a good time. Cherry blossoms, tulip fields, the Iwo Jima Memorial, the Washington Monument in the distance -- all from the seat of an e-bike that does half the work for you. One of us went down mid-ride, got back up laughing, and was ready to go again. No drama. Just good people having a great time. If you haven't done an e-bike tour through this area yet, Todd is your guy. ​​​​​​​​​​​​​​​​

My GF planned this bike trip for us from Old Town to Mt. Vernon. It's something we had talked about…read moresince the beginning of the year. I had been less than enthusiastic since our last tandem bike jaunt in DC left me ragged and looking forward to the end. We rented a tandem bike from a known rental in DC; the bike was rickety and took effort even on the completely flat route we were on. My GF found Pedego and opted for the tandem electric bike. This was a 180 degree experience from the other rental company jn DC. The owner was friendly, attentive, enthusiastic and really made us feel welcome. He knows his bikes gave us a quick run down that made us feel comfortable. The bikes are impeccabley maintained and he's thought of everything including helmets, storage pouch, bike lock, flat tire kit etc. He was even extremely well versed on the route to Mt. Vernon. Every pointer he gave us was spot on. We made it to Mt. Vernon and enjoyed food, history, and culture. The way back was fun since the bike did all the work, electric is the way to go for tandem bike long hauls. I plan on coming back to buy some accessories for my own fat tire e-bikes. This was a memorable experience that was easy and affordable.

Great customer service and highly knowledgeable professionals! They were generous enough to offer…read moreme a test ride on a bike that was too expensive to simply trust over an online purchase.

From the owner: Electric Bicycle Specialists. Sales, Service, Repair. Regular Bicycle Service and Repairs. Ebike…read moreConversions. Ebike Display Experts.