(This is by no means a review of the healthcare professionals that work here. They are excellent!)…read more LACK OF COMMUNICATION: Today, I waited 40 minutes for my appointment because my healthcare provider didn't even know that I had an appointment. Besides that, there have been numerous instances of incompetence at this office. I've been going here for over a year, and I've tried to overlook the issues with at least one front desk clerk in particular. MAJOR ERRORS IN ACCOUNTING: However, this office also tried to charge me for four visits that I had already paid for. I had to communicate my bank statements and they finally admitted their mistake. LACK OF COMMUNICATION AGAIN: all I needed to do was have them obtain records from my primary care physician. I got them the release they needed in December, here it is February and they still haven't been able to obtain the records. Also, at my appointment no one mentioned this. No one knew that the administrative person couldn't get the records until I went up to the office myself and asked them about it, essentially prompting them to do their job. I'm sure there are more examples of the lazy work at the front desk, but those are the only ones I could think of off the top of my head. Also, the incompetence is mixed with condescension and a rude attitude in many cases from the one person who I won't name. This review won't be posted anonymously, because I want them to know that one of their nicest and most socially amicable clients has been driven to frustration and stress as a result of this nonsense.

sorry; it's a long one…read more i am an autistic adult lady in NE Ohio. recently diagnosed, so i was seeking a counselor who was knowledgeable about autism in adults, so i could make sense of my diagnosis. i was told they have counselors available for someone like me, so i came in for my intake appointment, which they said was necessary; i had to go in person. i've been spoiled with counselors willing to work with me, and do counseling by phone. not this place. but... i never made it to a counselor, or even the intake nurse/doctor/whatever. too much paperwork. and i'm not saying that there were too many forms to fill out. what i mean is there were too many completely unnecessary forms that did not pertain at all to my health, or my reason for seeking treatment. and as i was reading their like, terms of service thing, it specifically says "No initial in person or face to face audiovisual visit is necessary to initiate services using teletherapy modality." at that point, i am upset and frustrated, because they said it was necessary to come in person. i left several frivolous forms blank. when the receptionist called me up to explain why i didn't fill out the forms, i told her that i didn't understand how this pertains to me trying to get into counseling. she was nice, to start, but she was getting huffy, and called her supervisor in. the supervisor started shoving forms at me and basically demanding i sign them, without explaining why, and when i refused, she would snatch the paper back and quickly scratched the word "refused" on the line that i was supposed to sign. then i brought up the thing that said i didn't have to come in person -- i even underlined it, because i wanted to ask about it. but then she couldn't even find my page. "nothing here is underlined." then my mom steps up to the desk to help me, because she's one of my advocates, when i can't clearly communicate in a stressful situation. she stepped up because she saw that my autistic brain was close to a meltdown. they snapped at her to sit back down, because i am the client, not her. so i snapped at them, "this is my mom, and as the client, i say she stays." by then they were all fed up with me, and i was fed up with them. i asked them to shred my forms, and cancel my appointment. and i left... and i had a meltdown in the car. but at least i mad it to the car before it started. i can't speak about their services, but obviously, no one has trained the front desk people to have compassion and kindness for neurodiverse or mentally ill people; very rude and unprofessional. and so, the search for a counselor continues. but i will never go back to Travco.

I went to Terri (TD Counseling) for close to 2 years. I started seeing her because I was dealing…read morewith a great amount of anxiety and depression as well as in a car accident that caused PTSD. In the beginning, I thought she was excellent. She was giving me homework and action items. We weren't just talking about what was going on, we were making plans on how to help. I began to realize, however, this was a never-ending cycle. We made plans and then she didn't follow up on those plans to see if I took action. She was more often than not 30 minutes or more late for our sessions. She was full of resources, but lacked the structure to make sure that I, the patient who needed guidance, was following through. I continued to struggle with my PTSD. My anxiety was unchecked and I would lapse into depression frequently. She talked about other clients to me. Her children and significant other knew about me and my emotional support dog. Those two facts always bothered me because it felt like a breach of doctor/patient confidentiality. I decided to find another therapist. I didn't choose the best way of switching. I gave no warning, but confrontation was something that I needed to work on. I was completely blindsided by the lack of support and professionalism I received from Terri after switching to a new therapist. She refused to take my calls, the calls of my attorney's office, and refused all other forms of communication, preventing us from gathering all required documentation for my insurance hearing. Even if I had wanted to return to her, my opinion of her would have been too sullied by her response to my leaving in the first place. I have switched therapist's before and was never treated with such pettiness. TL/DR - Terri (TD Counseling) will keep you in a constant planning cycle, never to follow through. She is petty and talks about her patients to other patients (even introduces you to each other on occasion). She refused to work with my attorney's office for an insurance claim after I switched therapists.

From the owner: Mental, emotional, behavioral, substance abuse, and relationship and/or family counseling for…read moreadults as well as life coach services. Professional organizing services also available.

Calling for family counseling and marriage counseling and the receptionist was extremely rude and…read moretold me she couldn't help me. Then said I have to know which doctor my insurance covers when I was calling them to find out what insurances they take. Very rude and unprofessional and she was very nasty.

Rose is a wonderful and intuitive therapist. She helped my child through some very difficult…read moreissues. Highly recommend her.

From the owner: Don't hesitate to call Total Care Psychological Services - Rose Quinones PhD in Youngstown, OH. We…read moreare committed to your satisfaction. Call us today.