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    Familiar Surroundings Pet Sitting

    5.0 (1 review)
    Open • 7:00 am - 10:00 pm

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    5 years ago

    Helpful 1
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    Startz Veterinary

    Startz Veterinary

    (28 reviews)

    Wonderful staff!! The place was very clean, the staff were very friendly and efficient, and the…read morephysician was very helpful. I highly recommend this clinic and Dr. McGee!!

    I see a pattern here... it's not good. I've been with Startz Vet for 5 years now. I can honestly…read moresay Dr Kaufman is the best. However, there seems to be a change in the front office. My experience was so bad, I have changed vets. They treat you like you are an idiot. They put you on hold and forget you are waiting. They call you to set an appointment to review test results, then they demand a $50 "consultation fee" before you can talk to a vet to discuss lab (blood test) results. Evidently, you must interpret the results on your own unless you pay the hostage fee. When I tried to set a meeting to discuss with Dr Kaufman, I was deny access to him. This place is just insane. Maybe they were bought out and "Dr Brown" (office manager) runs the show. I suspect she has a PhD in finance on how to nickel and dime customers. The final straw was I was not able to have a discussion with Dr Kaufman. I feel I was blocked from talking to him. I'm done with being "managed" when my pup is sick and at risk. Read the most recent reviews and see the pattern. This place treats people with disrespect. I would love to have a call with Dr Kaufman to get closure. My first question will be "what changed with your front office". In a small town, people want a relationship with the vet, not the front office. If the tail (front office) thinks they wag the dog, they are sorely mistaken! Keep treating clients like I was, you will run them ALL off. I'm out! UPDATE: I found a new vet and puppy problem solved. Turns out it was parasites. A simple fix. Startz turned a mole hill into a mountain of problems for me. Turns out, they lead me away from them and I found a vet who figured it out first time without exuberant cost and heartache. Sometimes, God closes one door to open a better door for you.

    Familiar Surroundings Pet Sitting - pet_sitting - Updated October 2026

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