This is a family owned business that is well run and kind to their animals. I found my dog enjoyed…read morebeing there and didn't want to come home.

Great dog kennel! Clean, well-run, and the staff genuinely care about the dogs. I felt completely…read morecomfortable leaving my pup here

Staff is so welcoming and sweet to the pets! Love my baby's grooming! Fast, friendly and great…read moretexting and email contact.

The lady's that work here are so kind. Especially the one with the long black hair. They always do…read morea great job on my dog's cut and wash. We have a golden retriever so he's got a lot of hair and they always do a perfect job!

Decided to go with summer after a family friend recommended her for watching our model cat. She was…read moreamazing, arrived exactly on time multiple nights and took care of her. What made me even happier is I watched my cameras and saw summer go above and beyond and spend time with my cat instead of just taking care of the essentials and leaving. I would recommended summer to anyone needing help.

Summer is awesome. She does an amazing job taking care of our littler menagerie. She communicates…read morewell and spends a lot of time with our babies. We could not be happier with her and are so glad we found her.

The facility is large, clean, and inviting, and its online customer service is outstanding…read more However, there were too many dogs, and I felt like the greeting and tour were rushed. I understand there is limited staff, and I realize they have to turn their attention to other customers and tasks, but I would have liked to watch our dog more through the back windows before committing to leaving her there for the day. I'm guessing there were between 70 and 100 dogs in the play area, and most seemed well-adjusted and content. However, it seemed a bit much, and I wouldn't feel comfortable leaving our dog there. She loves playing but could not connect with any specific dog and was overwhelmed by the many dogs showing interest in her. We watched for at most 10 minutes, and the whole time, she was looking to hide, running from the other dogs with her tail between her legs. The staff was present, monitoring behavior and cleaning up, so the issue for me is the number of dogs, not the staff. I asked if there was a maximum number of dogs they allowed, and without a yes or no, I was told the number of kennels they had, which was over 250. The kennels can hold more than one dog at a time, so it's feasible that 300 dogs could be there if all the kennels were full. The kennels are in a climate-controlled warehouse-type area with individual chain-link "suites" and the regular areas. The difference is a little more square footage, and a webcam comes with the suite. I'd summarize this place as the big box store of doggy daycares where you'll get everything you need, but not necessarily the best experience for the pet. This review is based on my personal experience. I am not seeking a refund, to be made whole again, or for changes to be made. It is simply informative.

I have been a customer for years at Lucy's and have never had any issues with my dog boarding…read morethere. The last 2 times I have picked him up, he had lost a significant amount of weight. This most recent stay, my dog was completely emaciated after staying there for 10 days. I could see every rib and bone in his back and haunches. I am disgusted. There is no way that the staff could not notice how visibly skinny he had become. I should have been notified if he wasn't eating and they should have taken him to the vet next door. Instead, I received a report card saying that he cleaned his bowl every day. That is impossible. He eats the same amount at home and gets the same (if not more) amount of exercise. He was completely neglected by the staff and the amount of weight he lost staying there is criminal. The first 2 photos are how he looked before Lucy's at 70 lbs, the second 2 are after Lucy's. I will never take my dog there again. Ever.

We have been bringing our golden retriever for day care now for the last 6 months. He starts…read morewagging his tale when we turn corner to go onto property. Staff & Owners are wonderful!!!!! Highly recommend.

We've had our 3yr old Frenchie stay here three times now when we've gone on vacation. The staff has…read morealways been very kind and can tell they love our dog. I've had a great experience!

Absolutely awesome pet care. This is how it should be done! Our pets were well cared for while we…read morewere gone. Can't wait to use them again. Highly recommend!!!!

We have entrusted the safety and wellbeing of our three cats (the kids) with Cathy and her team for…read moreyears. When we travel the sitter arrives for the daily in-home visits timely, checks on the kids, tidies, sends us photos, and gives lots of pets and love. It is a great comfort knowing the kids are in kind, capable and responsible hands. I highly recommend Cathy and team.

Claudia is such a love to our Lily dog. We totally enjoy having Claudia take care of our pets…read morebecause we know they will be loved and well cared for just as we do. Claudia has full access to our home while we are away without reservation. She works hard to give you peace of mind while you leave your loved pets behind. I highly recommend her for all your pet sitting needs.

From the owner: Familiar Surroundings Pet Sitting is designed to take care of your animals while you are away in…read moretheir own "familiar" surroundings. When animals are in a kennel they tend to become stressed, develop respiratory issues, are cooped up for long periods of time and are just plain lonely. I can change that. By taking care of your dogs, cats, fish, reptiles outdoor animals (deer, feral cats, farm animals, etc.) I am able to provide your animals with play time, loving care, dog walking and comfort in their own home which will alleviate any stress caused by kennels and/or boarding.

This place is clean. The yards are clean. If your pet is on preventative maintenance they will do…read morewell as you cannot foresee fleas and ticks 100 percent in Bulverde or just about any place. Individualized care is priority as the owners are family operated business and is still growing. If you want your pet to be safe not hot or cold and well cared for while you are away this is a great place. I'm very picky especially about honesty, this place in my opinion is very good.

BEWARE. THEY DO NOT HAVE A KENNEL LICENSE. Wanted to board my fur babies here over the holidays. I…read moredid a little research because my boys are my whole world (you hear horror stories about pet sitters and boarding facilities) and I want them to be in the BEST care possible. Lo and behold there is NO kennel license or grooming license registered to this company or address according to ACS. People need to be aware of this. This is extremely dangerous!!!

Nicole is great and very reasonable! Nicole is very knowledgeable and patient with the dog, 9…read moremonths old Huskey

On a visit to San Antonio, a friend recommended Nicole to help with issues I had with my…read more18-month-old German Shepherd. Although I live in CA, I was able to connect with Nicole, and we agreed to 3 Zoom sessions to work on the issues ( wait at open doors, pulling on leash when walking, and leave it). Nicole was great to work with, very knowledgeable, and gave easy-to-follow directions. Our sessions went extremely well. With consistency, my dog's behavior has improved tremendously. Thanks so much, Nicole!!!