Kim the agent did not return emails so after 2 weeks we booked our cruise through another travel…read moreagent. Seems like they didn't want our business.

How would you like it if your travel agent just plain dropped the ball and forgot you?…read more That's exactly what happened with Kelly Hyatt of Welcome Abroad Travel and us. Both Kelly and we invested a good amount of time discussing a potential vacation trip to Mexico. Kelly promised to email us particulars within the next day or in two days at most. About six weeks later, we still have never heard another thing from her. Hopefully she is not terribly sick or passed, but if not, she would hardly inspire us to put our time, money, and more in her hands if she is unwilling or incapable of carrying through. (Yes, we could have called her, but we also wanted to see how reliable this agency is.) We ended up planning the trip ourselves.

Needed a overnight spot between CA and ID and we choose here, and it was a great decision. Decently…read morepriced ($130 for a double queen), friendly staff, and included breakfast. Room was pretty big for a 'budget hotel' and the breakfast had so many options! We also loved all the Christmas decorations - really made it welcoming. Only minor con - if you're over 6 ft tall, the toilets will be reaally low haha, but likely won't affect most folks.

This property is well maintained and clean. Rooms are clean and quiet. The front desk staff are…read morevery friendly and helpful. Parking area is safe. Able to park our motorcycles in front of the room. The breakfast attendant is very sweet and also helpful.

My sister and I just came home from an 11 day tour of Vietnam. The trip far exceeded our…read moreexpectations. Rosanna did an exceptional job arranging an affordable and amazing trip for us. She answered all of our questions and responded to emails in a timely matter. In addition, she made the perfect recommendations for optional tours. I highly recommend using her as a travel agent.

The owner of First Class Budget Travel is very responsive and knowledgeable. She knows the ins and…read moreouts of booking a cruise. Summer of 2014 she helped our group of 4 families book a cruise to the Bahamas. She quickly itemized the cabin options and activities for every family. Not only she guided us through the entire process, she saved us money compared to other online websites. Strongly recommended if you want a stress-free, hassle-free trip booking experience.

Excellent customer service and customized packages to suit vacation needs. Very military friendly.read more

Thank You for all your help. I definately would not have gone on this trip without Janice's help…read more I love to travel, hate to make arrangements. I contacted the cruise line who said 'sorry no balconies'. As clostrophobic as I am the trip was cancelled. Janice not only got me a balcony, with an upgrade for the same price, but arranged airfair, insurance and a extrodinary hotel! Prior to the trip I received a very professional notebook with all the travel information. If I had questions they were answered within two hours (usually less). Janice is beyond professional. Communication was exceptional! Thanks again. I can't wait to travel again.

Absolutely amazing! We were mid trip when we had a concern with a ticket. I called Johanna and her…read moreand her team were able to fix it within minutes! Her dedication to helping people have a great trip is evident.

We took our first cruise and Johanna was absolutely amazing to work with. Despite the hiccups along…read morethe way due to closed ports and windy weather, she kept everything organized and seamless. She assisted with dinner reservations, entertainment planning, and made sure we always knew our options. She truly made the experience enjoyable and stress-free. We're so grateful for her support and can't wait to work with her again!

Called for information regarding a possible long term stay. Cindy was rude, didn't return calls,…read moreand I had to ask repeated questions to even determine if the park could accommodate my vehicle. She was only quick to offer that applications could only be obtained in person along with a $35 dollar application fee. In short after not returning my call for several days and not answering my questions she was rude on the phone and the wanted me to come there and give her $35 when she had no space available.

Pulled in after 5pm so office was closed. Cash only. Deposited it in envelope provided. Price…read morewas well below last two rv parks we have stayed. Graveled flat pull-thru spots. Sites are arranged diagonally for easy entry and exit. 30 amp electrical service, sewer, and water. Near to Hwy 50 so some traffic noise. Would stop again.

They didn't have any ICE staying there!!!…read more Weird breakfast because the eggs were some crazy "omelette" thing.

Absolutely unacceptable experience with Holiday Inn Express Fallon, NV -- BE WARNED…read more I made a reservation weeks in advance for a suite at this location to accommodate my family of five. Three days prior to check-in, I was contacted by the hotel informing me that they would not be able to honor my reservation because no suites were available. Their only proposed "solution"? To book two separate rooms at a higher price than my original reservation -- completely unacceptable. Not only did they refuse to honor the rate I had originally booked, but when I reached out to IHG's corporate support team, I was met with indifference and zero accountability, despite IHG's widely advertised Reservation Guarantee policy. Because of their incompetence and refusal to honor my confirmed reservation, I am now scrambling to find alternative accommodations with only one day left before arrival. To make matters worse, this is a holiday weekend (July 4th), so hotel prices have skyrocketed due to low supply and high demand -- something that could have been entirely avoided had Holiday Inn Express simply stood by their commitment. This kind of bait-and-switch tactic is not only unethical, but it leaves loyal IHG customers completely stranded. I will absolutely reconsider staying at any Holiday Inn Express or IHG property in the future based on this experience. Travelers -- book elsewhere if you value reliability, customer service, or peace of mind.

I had a great experience working with Pam. She planned our Italy cruise which was wonderful. The…read moreairfare that worked for us perfectly and all our transfers as well. I would definitely recommend Pam for all your travel needs!

Pam helped plan a dream vacation for us to visit Italy this year and helped to make our trip better…read morethan we could have dreamed of. She was extremely knowledgeable about flights and excursions and was very attentive through the entire planning process. She was also ready/available to help when we ran into a delayed flight during the trip, which we appreciated very much. I cannot wait to plan another trip and will definitely do it with Pam's help.