Have you flown on this award winning regional carrier? Well for the last 10 years they have been…read moredoing all of the right things to earn my business. JSX has been adding routes, keeping the prices reasonable and the process simple. Finally, the flight part of a vacation is enjoyable again instead of un-necessary evil of travel that commercial carriers and the TSA have slowly made us accept. 9/10 Booking easy and efficient. Simple routes with easy navigation. 10/10 Check in experience, simpply show your Real ID or Passport. 8/10 Screening, because it is a newer process the other passengers slow this process down by not being ready for simple instructions this is not JSX's fault but the only kink in the process right now. 10/10 Equipment flight was on a new beautiful plane. 10/10 Service is the friendly skies with a smile. 10/10 locations that are off main airport that are easier and provide minimum wait times. A true return to the airline industry of the past is VERY welcome. If JSX is flying where you are going, give them a shot, the value for dollar in in our favor as passengers!

JSX Airlines offers full service flights from the Reno Tahoe Airport located on Rock Boulevard side…read moreaway from the main terminal. It's facility allows you to fly without having to be subjected TSA procedures. Their planes are safe modern smaller crafts staffed by 2 pilots & flight attendant(s).. JSX currently offers non-stop destinations to San Diego (Carlsbad), Las Vegas, Orange County/Santa Ana and Burbank. Prices are competitive & their service is stellar.

Horrible customer service experience. The two employees working at the front desks at gates C3 and…read moreC8 were extremely rude and unprofessional. Our flight had already been delayed for approximately two hours, and we were simply trying to find out which gate we were being moved to. When we asked the employee at C8 for information, his response was, "You can wait in line and find out," and he said it with a dismissive attitude. What made the situation even more frustrating is that we paid for First Class tickets. I understand that flight delays happen and may be outside the employees' control, but basic courtesy and professionalism are not. We weren't asking for special treatment--we were simply asking for information about our flight. For the amount passengers pay, especially for First Class, I expected a much higher level of customer service. The way we were spoken to at both C3 and C8 was completely unacceptable and made an already frustrating delay significantly worse.

I paid $4,000.00 dollars for 2 Direct first class tickets back in March 2026 the night before…read morethe flight July 2026 I know you do I get a notice that my flight was cancelled due to weather then I get email with new flight information we had to be at the airport earlier for a new flight with a layout . Forgot to mention that I have a handicapped husband who can't use his hands and has a prosthetic leg. When traveling with him I get first class so we can sit together and I'm able to feed him and help him be comfortable anyway our 4 hour flight turned into a 6 hour flight with me in a middle seat 2 aisles behind him and he was sitting in a middle seat two aisles in front of me so I couldn't help him couldn't feed him so for 4 1/2 hours he sat without moving with two large people on either side of him, and he was afraid that he would hurt somebody with his prosthetic leg. Forgot to mention that I explained the situation to at check in and was told they couldn't help me but I needed to explain at the check in counter they would help us WRONG they wouldn't help us at all. Told us it's a full flight and they couldn't get any one to move for us. Coming back I got another notification that we were flying economy home luckily it was at least a direct flight, but it took me four hours to get our reservations correct and put us back into the first class like we were supposed to be and get our food ordered. Well we got into first class, not in the seats that we had asked for but we did get first class, but for some reason we didn't get any food so now he's sitting on a plane for four hours with no food. His monitor is going off. They don't seem to care I will give you a snack again not happy filled out all the proper paperwork today. Get a notice from them saying they're going to give us each $150 voucher for us to use on a going forward on another trip with them. What the hell is $150 gonna do for somebody you can't even buy a ticket anywhere a one-way ticket beware when traveling with United because I've talked to people they don't want to even help me so I am putting a grievance in to United Airlines to get some of my money back because this is ridiculous had to put a one star just to be able to put this review into Yelp, which is absolutely ridiculous because believe me I don't wanna give them any kind of stars

RNO is a small, easy-to-navigate airport that I fly through regularly. If you have TSA PreCheck,…read moreshowing up about an hour before departure is usually plenty for me, and most days that still leaves at least 30 minutes to relax in the AMEX Escape Lounge before boarding. There are only two concourses, B and C, so you're never walking terribly far. The airport hasn't seen a major refresh in quite some time, but it's certainly not bad. One HUGE improvement is that smoking is no longer allowed inside. The slot machines are still here to remind you that you're in Nevada, but blessedly, the cigarette smell is gone! If you fly Southwest as often as I do, here's an odd little RNO tip: the usual side I instinctively line up on at most airports for A-List Preferring seems to be exactly backwards here. I still catch myself doing it! Parking is decent, although the garage can be misleading. Paying for garage parking doesn't necessarily mean you'll be under a roof. Quite often the available spaces are up on the uncovered top level. Short-term parking is more convenient but can get expensive quickly if you're gone for several days or weeks. Southwest also offers limited-hours curbside check-in. If Tom McAllister happens to be working out front, you're in good hands. He's the man! Just have a tip ready and don't make the guy work for free..! Food choices are adequate rather than impressive, with coffee, fast food, pizza, sandwiches, baked goods, wine and a few other options. There isn't much for genuinely healthy eating, though, so if you're watching what you eat, bring something with you. Overall, four stars. RNO isn't fancy, but it's compact, convenient and generally pretty painless to get through. For a frequent traveler, sometimes that matters more than anything else.

Flight from Phoenix to Reno and back. Everything went great…read more Airport security was smooth as well.

I have been a customer of Delta Airlines for many years. My experience has been better than most of…read morethe reviews posted here but that is because I go ahead and spend the extra bucks to fly First Class or Delta Comfort. It is not the luxury flying that it used to be in the past, but I have found the staff both airport based and on the flight to be pleasant and professional. When I have had to make changes to my itinerary, I have contacted the online help desk and was able to get a real person who was very helpful and worked with me to find the most accommodating itinerary. So yes, it is not the Delta it use to be, but it is still pretty good at getting me there and back.

4/27/26- Finally…read morebooked the mini vacation to Vancouver Canada! I don't think I'd make a good travel agent-.. it took me since last weekend to book accommodations- lol.. Familiar with flying (out of Sac.) on Delta last December.. wasn't a terrible experience.. Fingers crossed for this mini trip and safe and sound..

10/5/26- First time…read moreflying on Alaska .. Booked reservations online a month ago. Paid online for a checked in bag to make things smoother. Arrived and no problems at kiosk printing luggage tag.. A few minutes late with calling groups.. Seats are decent- fast internet... I do like the WiFi speed and already downloaded Netflix movies and tv shows to watch..

We love Alaska Airlines. They're friendly, economical, and…read moreeasy. And they have assigned seating and just 2 seats to a row on each side of the aisle (so getting stuck in a middle seat is not an issue). If you have the Alaska Airline credit card, each person on the reservation can check 1 bag for free. And Alaska Air flies direct (from Reno) to many west coast cities (ensuring that you have a greater chance of making it to your destination). There are many more perks, but hopefully you get the picture. Alaska Airlines is always our first choice. We love them!

5/27/25- Last minute…read moredecision to book a flight- Downloaded the app at home and booked online- My first time flying solo-.. breaking out of my mold and being a risk taker like my oldest son- a world traveler..hehehe.. I think he pushes me and will get me to go to Japan now that I'm out of my comfort zone-.. App is interesting - not used to picking seats (only used to SW).. Per my son- check in a bag so I don't have to carry when connecting flights- done! Saved $5 online- $35 bag fee.. Arrived and staff was very helpful checking bag in and also answering my questions about FT. worth terminals and getting from A to D.. Will see how the flight goes..

If I could give them a less than zero rating it would be far more accurate…read more On October 7, 2024 I flew from RNO to DFW for a shooting event. As always, I checked my hard sided Pelican gun case secured with 2 large padlocks When i arrived in Dallas my gun case was the first piece of baggage off the carousel. This was odd as guns are typically hand carried to the office. The first thing I notice is there's a padlock missing and the double hasps lined with steel are completely ripped open. I made a beeline to the baggage office The first thing the attendant asks is "Are there guns in there" "There were. Im hoping they still are" He tells me to scan a code and file a claim saying "Guns are supposed to be hand carried here not put on the conveyor " He was right because anyone could have stolen them I start the claim process then walk outside to verify the guns, silencer and everything else is there. They were but now I have no way to transport them home because the case has been compromised AA tells me to either buy another gun case and locks or ship the guns homeand send the receipt for reimbursement. I send pictures, receipts, details, etc. i ask for $400 to pay for the case, shipping, etc AA denies the claim as cosmetic damage even though they admitted i couldn't fly with gunns in this case because it couldn't be locked If you get a live person they lie to you and pass the buck. This ordeal has been going on for 6 weeks. Id rather fly spirit or frontier than these grifters

Still very easy to fly with this airlines. Took of their 2 carry on policy and avoided baggage…read morefees. Great prices from Reno to LAX. Slight delays but very pleasant trip!

Crew is great, brand new airplanes were very comfy and clean. Plenty of drinks offered and fast,…read moreeasy boarding and deplaning. Complaint: every time I book my flight is altered. I booked Savannah to Las Vegas to Reno, 7 hours with short layover. I got Savannah to Midway to San Diego to Reno, 11+ hours. That's tough on anyone but especially a senior. I know I could change but nothing fit my schedule so I as usual just dealt with it. Don't like the consistent flight changes with Southwest and that is why they are among my last choice.

Not even worth a star worst airline ever they are cheap but they charge you for everything not…read morecompletely drinks on top of very hard seat Stay away for this airline its worth paying the extra 100 bucks to fly with a better airline. We will never fly with allegiant they are garbage and not worth your time Warning don't fly with this airline you will be passed off

Once again, post pandemic travel is frustrating and irritating. Airline changed flight times twice,…read morefrom afternoon to late afternoon and now to mid evening. Wasting a whole day, that we could've enjoyed at our destination. This junk-discount airline is just that, you get what you pay for. Cheap seats, flight times changing without notification, and even last second cancelations. And, after baggage and seats and everything else (you're intentionally separated from your party, so you have to pay extra to sit together) it cost just as much to fly with a brand airline, with less hassles. Last time ever with this crap outfit, would cancel, but the cancelation fees are worth more than the tickets. Hope this junk-jet company flounders too.

I was curious about alternate modes of transportation and decided to try a classic form…read more I tried the 2 different sleeper cars and had to splurge on the larger size since it can get warm/cold and it can effect perceptions. (Husband and I experienced a bit of claustrophobia in the standard private sleeper car). Travelling Amtrak is not cheap but it is eye-opening and interesting. The salmon and steak plates were surprisingly great! Friendly and quick service in the dining cabin. Snack bar is pretty good and reasonable. I enjoyed the stops, scenery and the people. There are beautiful families (Manninites?) with their vibrant clothes colors and white head coverings. The interior feels like an older train. There is a community shower and toilet. **Grand Junction Station has a wonderful brewery, FOAM & FOLLY. Rush over there to pick up some cans. Let your conductor know as stop at this station can be short some days.

Train 6 was fabulous. Staff was very accessible and helpful…read more Train 5 was not very helpful at all funny doesn't make up for basic service for water. I've waited 3 hours for water because the lounge snack car was closed seems more than open. We are in the handicap section and is difficult to climb those stairs several times to be told they were closed dining car closed. No one would get us water, unless we were in 1st class. Really concerned staff don't you think?

I love spirit airline. The seats are leather. The plane was nice and new. Our flight was delayed 3…read morehours but considering I really didn't want to fly out at 6:30am I was super happy about that. they let us know ahead of time. Gave us 12$ for food and a 30$ flight credit. I appreciate spirit becuase it gives people and families much more affordable option to fly.

I usually like flying Spirit. But today I ran into some new employees that mistreated my wife and…read moreI. They were Araceli, Renesha and Stephanie. These lovely pieces of work gave us such a hard time over our carry-ons. I swear they seemed to enjoy trying to get us to pay for extra luggage. I've never seen anything quite like it. They were rude, disrespectful and completely unprofessional. I believe Spirit Airline would be better off, without these ladies in their employ. Renesha asked my if my last name was "Mexican" and I replied "I'm third generation American and I served honorably in the military, and to my best I do believe the roots of my surname can be traced back to Mexico and then further to Spain" She sneered derisively and announced to all around that we would have to pay $99 for our carry-on. Stephanie smile, so big, as to imply the charge was making her day! I asked Stephanie "why does charging people extra money make you so happy?" She chortled and said back "I don't know, it's just funny" Funny? Charging people $99 was funny to Stephanie, and at this point as if to help Stephanie make her point. Araceli, also began to laugh. Apparently I was not in on the joke. Also my bags were not full. And FAA approved carryons so I consolidated and this just made these girls livid. They insisted we had to pay that our bags were too big. Araceli asked me to put my bag in the carryon bin. It fit, she gasped, and then my wife was told to put her purse in the same carryon measuring bin. She did and her purse also fit. Araceli asked me to put my bag in again, but I just started to board and Ranesha begrudgingly scanned my boarding passes. Defeated. But I'm not done, I'm going to complain to Spirit Customer Service and the FAA about these children. We flew on Spirit flight 1635 out of gate C11 in the Reno airport at 10:40 am. These woman should not be employees at a federal airport, they have the wrong temperament.