Found this place on Yelp while traveling thru Utah. The tobacco places in Utah recommended this…read moreplace for flavored tobacco since they can't sell flavored tobacco in Utah. This place is across the border in Arizona. I called the shop and got their exact address and the clerk on the phone was super nice. This place was easy to find. As of May 2021, they are located at 325 N Maple Street. There is lots of parking in front of their store. The staff was welcoming when we walked in. They have a variety of tobacco smoking products as well as disposable and non-disposable vaping products. Don't forget to check your disposable vapes inside the store after you purchase them! Don't leave without checking them first

This is an experience of coming back home! So much to see, feel, taste, touch and hear in that…read moreplace!

This place is the ultimate VIBE! the second you walk thru the doors you get slapped with a healthy…read moredose of positivity, calmness, and serenity. They have a ton of products and the art is just wow!

I've been a salesman for 8 years. I've lived in St. George for 25 years. I've been a vapor for 5…read moreyears. I've religiously bought juice from shops in slc, Denver, Portland, and St. George. I can not tell you how impressive this shop is. A 30ml can run from 15$ to 25$ around. Always 15 or less. I've been so convinced of the quality in they're juice I've stuck with 2 the 3 years I've been with cloud 9. All of their employees are not only knowledgeable, but super cool and always remember my name. A biggie in customer service. Any random question I have is answered with a good answer plus reasonable conversation, invested, heartfelt convo!. If I need a specific, they go above and beyond to satisfy me. If I have a complaint, I've literally been so shocked on what Vince and friends will do to make me a happy vapor, it's something I've never seen. Free water, free candy, LOYALTY CARDS!!!! No WAIT LINE!! Dude the loyalty cards and the dice roll is a little show of appreciation to a habitual juice buyer. Which can be frustrating to a vice habit. Out of every service and product I've ever needed in St.George, Cloud9 is high in the clouds compared to my preferred grocery store. GOOD! Every employee, every product, and based on my juice preferences, I'd bet every juice! I'd bet my last buck on, to be outstanding and above all others. Thanks Vince and friends at Cloud9!

Yesterday 1/6/25 My boyfriend and I went in looking for a…read morenew coil and juice. Cody went way above and beyond to help us out. Our mod we have now has been leaking and it explained what could be causing it. He always cleaned out of tank and refilled it for us!! Honestly he deserves a raise! He was so kind and so patient with us. Zak was always so kind. Made sure we were taken care of and we didn't need anything else while Cody clean our tank out!! If I could gives this store 10 stars I so would!!

Loved this awesome place when I blew thru Page a few weeks ago. That berry vape disposable got us…read morethru crazy roads, biblical weather, and strange junctions. Thank you wise man and lovely doggie! GO THERE! Top notch, they are, Lost Clouds, indeed.

Great business. Bought a vaporizer and the heating element went bad after all 3 weeks. Warranty…read morewith the company was 12 months But when took it back, Todd just said if in it's less than a month of we'll swap it out. The owner agreed and walked out with new vaporizer. This place is be THE BEST!!!

After a couple years, I decided to give this place another try. They have a decent selection of…read morecigars inside an actual humidor. I imagine prices have gone up just like everything else. It's weird that this place sells other junk items. It's also annoying that they have to scan your ID card. I assume the increased cost, scanning of IDs and selling other weird items is due to Utah laws.

This place was amazing! Great selection, great service! Christian was awesome and so was the lady…read morecashier. I highly recommend this shop for all of your smoking needs.

Bad customer service , three people inside and I gotta wait for 10 minutes until somebody came up…read moreto me and told me if I need something

BUYER BEWARE!!!…read more They deserve negative stars. Went in yesterday & asked for a very specific product. I also asked a lot of questions. The sales girl seemed half awake and very confused. It took her 3 times to count my change correctly. She said it was too early in the morning for counting. It was 11:15 AM. The product was in a glass case, she grabbed it, I paid for it and I walked out. I never even touched the product until after I was given my change. It was in very similar packaging to what I asked for so I had no reason to "research" the product in between the sales girl removing it from the glass case & my purchase before I paid for it (which was the "managers" rationalization) Got in my car to realize it was nothing at all what I asked for. What I was sold is in completely different category than what I asked for. When, actually, THEY DONT EVEN CARRY OR SELL the product I asked for and was sold, hence my request of a refund. I even offered to settle for some type of exchange, which was a met with a laugh. That's "against policy" as well. I go back to calmly explain and was immediately met with blame, hostility and unbelievable rudeness. It was shocking, really. There were 4 employees talking over the "manager", all telling me I was wrong. The "manager" had NO IDEA about the products her store sells. She made extremely conflicting statements & had to ask 3 different employees if they even sell it. And she had a horrible attitude. She was never kind, compassionate or sympathetic. she said the thing about researching your purchases & that it was an honest human error, oh well. This was a $110 error, not on my part. Yes, mistakes happen, but there are also exceptions to the rules. If your employee makes a $110 mistake and admits to it, it is not up to the customer to eat that money. You either return my money and take it as a loss or work it out w/ the employee that has no clue what she's selling, can barely keep her eyes open & cannot count out money. I asked to speak to the general manager and was told that it was her day off and that I could come in tomorrow. I've called twice, the reply is the general manager isn't in, she'll call you back... Nothing. in addition to the store taking advantage of me - they stole from me, lied to me and then made fun of me. I was so frustrated & upset in the aftermath, that I was sitting in my car crying and one of the clerks (long blonde ponytail) came out and waved and laughed!! WHY?! At this point, I know that I'm not going receive a refund or really anything from this review. But, I want the owner to know how their employees treat their customers. Shameful & an embarrassment to the term customer service. it is NOT OKAY for anyone to be treated the way I was.